Customer Service Health Care
Resume:
Kathryn L. Wirth
Albuquerque, NM 87111
**********@*****.***
Work Experiences
Veratude – Fidelity Investments July -Current
Albuquerque, NM
Customer Service Support for Fidelity’s fortune 500 clients with their Annual & continuous Health and Welfare enrollment throughout the year. Working knowledge of Health insurance carriers, Health Care plans & Medicare and client billing.
Anthem BCBS Dental Services Dec 2016 – May 2017
Colorado Springs, CO
Customer Service Support for consumers / insureds and dental providers. Providing insurance plan details for dental services. Confirming dental and procedural codes for insurance coverage. Programs CRM, WGS, CCB, CS90, relaying EOB’s and COB’s. Working knowledge of carrier health plans and the Affordable Health Care.
Colorado Health Connect Sept 2016 – Dec 2016
Colorado Springs, CO
Customer Support – Support for Consumers and Health Care Navigators – Brokers with enrollment for the Affordable Health Care Act for Colorado residents. Address technical issues with tickets through Oracle database. Working knowledge of Health Care plans and procedures
APEX System, OPTUM United Health Care Sept 2014 – Jan 2016
Colorado Springs, CO
Technical Support for consumers and Health Care Navigators and Brokers with the Enrollment for the Affordable Health Care Act. Addressed technical issues on web-based applications and reporting technical tickets through Oracle database. Working of Health Care plans and Medical coding. United Health Behavioral clients EOB’s and COB’s. Set up authorization for providers for different health care procedures
CNM – Central; New Mexico Community College Jan 2012 – May 2014
Albuquerque, NM
Office Assistant for Dean of Students – Variety of office duties, delivered secure documents through out the campus to a variety of facilities. Assisted in the graduation ceremony set up and tear down, distributed graduation regalia, inventoried supplies. Office Clerk for secure College’s business office, facilitated in filing personal and secure documents for current and past CNM employees and student employee information.
T-Mobile USA Oct 2001 – June 2011
Colorado Springs, CO and Albuquerque, NM
Customer Service Representative and Retention for major Cell phone company.
Education
Central New Mexico Community College NM
Crystal Mountain Massage School: Certified 2000
Pojoaque High School: Diploma 1994
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