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Customer Service Microsoft Office

Location:
Tuscaloosa, Alabama, United States
Posted:
May 25, 2018

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Resume:

Resume of Ellen Pappas

*** **** *** *

Tuscaloosa, AL, 35404

Cell: 205-***-****

Email: ac5l70@r.postjobfree.com

Professional Summary

Five years experience as an administrative/legal assistant. One year experience in sales/customer service. One year experience as a medical assistant. Competencies include: e-filing, legal correspondence (including typing briefs and motions), transcribing legal documents, legal billing, medical billing, insurance verification/prior authorizations, electronic medical records. Proficiency in Microsoft Office, Word, PowerPoint, Excel, Advanced MD. Strong communication and customer service skills.

Education

The University of Alabama-Birmingham

BGS 2016

Major: General Studies

Minor(s): Social Work, Sociology, Social Psychology

Work Experience

Kentlands Medical Associates (Gaithersburg, MD)

Internal Medicine/Family Practice Medical Clinic

Administrative/Medical Assistant

2016-2017

Responsibilities:

Coordinating all front office activities.

Answering and responding to patient emails, phone calls, and written correspondence.

Insurance verification and prior authorizations.

Submitting medical records.

Assisting physician in procedures.

Prescription requests.

Triumph Development (Bethesda, MD)

Commercial and Residential Real Estate Development Company

Office Manager

2015-2016

Responsibilities:

Answering and responding to tenant phone calls, emails, and written correspondence.

Customer service/managing tenant relations.

Scheduling utility services.

Ordering and managing office supplies.

Typing and transcribing legal correspondence.

Managing excel spreadsheet of monthly tenant rent payments.

Pacific Trade International (Rockville, MD)

Corporate headquarters for Chesapeake Bay Candle

Customer Service Representative

2014-2015

Responsibilities:

Answered and responded to all customer service inquiries via phone and email.

Created and processed customer invoices.

Received and processed customer orders.

Created commission reports.

Helped set-up and take customer orders at trade-shows.

Pittman, Dutton, & Hellums, P.C. (Birmingham, AL)

Plaintiff firm specializing in medical malpractice, product liability, personal injury

Receptionist/Legal Assistant

2013-2014

Responsibilities:

Answered and directed calls.

Prepared legal billing using billing software.

Typed and submitted briefs and motions.

Prepared legal correspondence.

Prepared and filed complaints.

Organized attorney schedule.

Organized client information using Microsoft Excel/Microsoft Office.

Lorant Law, P.C. (Birmingham, AL)

Consumer Protection Firm

Legal Assistant to Jerry O. Lorant, Esq

2011-2013

Responsibilities:

Answered and directed calls.

Prepared legal billing using billing software.

Typed and submitted briefs and motions.

Prepared legal correspondence.

Prepared and filed complaints.

Organized attorney schedule.

Organized client information using Microsoft Excel/Microsoft Office.

Nanny/Child-Care Provider (Birmingham, AL)

Alexis Pappas

2001-2012

Responsibilities:

Provided child-care for two children from infancy through adolescence.

Levite Jewish Community Center (Birmingham, AL)

Youth Lounge Director and Summer Camp Counselor

2004-2009

Responsibilities:

Supervised up to thirty children under the age of twelve in the after-school Youth Lounge.

Worked as a Summer Camp Counselor for ages ten and under.

Pulmonary Associates of the Southeast (Birmingham, AL)

Private medical practice

Medical Secretary/Office Assistant

2002-2009

Responsibilities:

Answered and directed phone calls.

Filed medical records.

Transcribed medical dictations.

Community Service

R.U.S.H. Initiative (Birmingham, AL)

Non-profit organization dedicated to fostering parental skills in low-income families

Volunteer for “First Teachers” Program

2008-2014

References

Leigh A. Belcher, MS, LPC-S

Administrator at the Women’s Reprieve

Tuscaloosa, AL

205-***-****; ac5l70@r.postjobfree.com

Susan Swartz

Director of R.U.S.H. Initiative

Birmingham, AL

205-***-****; ac5l70@r.postjobfree.com

Barbara Tomar

Director of Legislative Affairs, American College of Emergency Physicians

Washington, D.C.

240-***-****; ac5l70@r.postjobfree.com



Contact this candidate