Customer Service Microsoft Office
Resume:
Resume of Ellen Pappas
Tuscaloosa, AL, 35404
Cell: 205-***-****
Email: *****.******@*****.***
Professional Summary
Five years experience as an administrative/legal assistant. One year experience in sales/customer service. One year experience as a medical assistant. Competencies include: e-filing, legal correspondence (including typing briefs and motions), transcribing legal documents, legal billing, medical billing, insurance verification/prior authorizations, electronic medical records. Proficiency in Microsoft Office, Word, PowerPoint, Excel, Advanced MD. Strong communication and customer service skills.
Education
The University of Alabama-Birmingham
BGS 2016
Major: General Studies
Minor(s): Social Work, Sociology, Social Psychology
Work Experience
Kentlands Medical Associates (Gaithersburg, MD)
Internal Medicine/Family Practice Medical Clinic
Administrative/Medical Assistant
2016-2017
Responsibilities:
Coordinating all front office activities.
Answering and responding to patient emails, phone calls, and written correspondence.
Insurance verification and prior authorizations.
Submitting medical records.
Assisting physician in procedures.
Prescription requests.
Triumph Development (Bethesda, MD)
Commercial and Residential Real Estate Development Company
Office Manager
2015-2016
Responsibilities:
Answering and responding to tenant phone calls, emails, and written correspondence.
Customer service/managing tenant relations.
Scheduling utility services.
Ordering and managing office supplies.
Typing and transcribing legal correspondence.
Managing excel spreadsheet of monthly tenant rent payments.
Pacific Trade International (Rockville, MD)
Corporate headquarters for Chesapeake Bay Candle
Customer Service Representative
2014-2015
Responsibilities:
Answered and responded to all customer service inquiries via phone and email.
Created and processed customer invoices.
Received and processed customer orders.
Created commission reports.
Helped set-up and take customer orders at trade-shows.
Pittman, Dutton, & Hellums, P.C. (Birmingham, AL)
Plaintiff firm specializing in medical malpractice, product liability, personal injury
Receptionist/Legal Assistant
2013-2014
Responsibilities:
Answered and directed calls.
Prepared legal billing using billing software.
Typed and submitted briefs and motions.
Prepared legal correspondence.
Prepared and filed complaints.
Organized attorney schedule.
Organized client information using Microsoft Excel/Microsoft Office.
Lorant Law, P.C. (Birmingham, AL)
Consumer Protection Firm
Legal Assistant to Jerry O. Lorant, Esq
2011-2013
Responsibilities:
Answered and directed calls.
Prepared legal billing using billing software.
Typed and submitted briefs and motions.
Prepared legal correspondence.
Prepared and filed complaints.
Organized attorney schedule.
Organized client information using Microsoft Excel/Microsoft Office.
Nanny/Child-Care Provider (Birmingham, AL)
Alexis Pappas
2001-2012
Responsibilities:
Provided child-care for two children from infancy through adolescence.
Levite Jewish Community Center (Birmingham, AL)
Youth Lounge Director and Summer Camp Counselor
2004-2009
Responsibilities:
Supervised up to thirty children under the age of twelve in the after-school Youth Lounge.
Worked as a Summer Camp Counselor for ages ten and under.
Pulmonary Associates of the Southeast (Birmingham, AL)
Private medical practice
Medical Secretary/Office Assistant
2002-2009
Responsibilities:
Answered and directed phone calls.
Filed medical records.
Transcribed medical dictations.
Community Service
R.U.S.H. Initiative (Birmingham, AL)
Non-profit organization dedicated to fostering parental skills in low-income families
Volunteer for “First Teachers” Program
2008-2014
References
Leigh A. Belcher, MS, LPC-S
Administrator at the Women’s Reprieve
Tuscaloosa, AL
205-***-****; ********@**************.***
Susan Swartz
Director of R.U.S.H. Initiative
Birmingham, AL
205-***-****; ********@*****.***
Barbara Tomar
Director of Legislative Affairs, American College of Emergency Physicians
Washington, D.C.
240-***-****; **************@*****.***
Contact this candidate