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Senior Human Resources Professional

Hill City, South Dakota, United States
May 25, 2018

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Christine E. Burger – Mba, Sphr, Gphr, Shrm-SCP

P. O. Box 809, Hill City, SD 57745 • Cell: 785-***-**** •


Master of Business Administration

Positioning HR as a Business Partner for Business Results


Global Human Resource Management

Human Resource Delivery & Process Facilitation/ Benefits Strategy, Administration and Negotiation/

Compensation Administration/Market Wage Analysis/Payroll/ Policy Interpretation/Employee Relations & Coaching/Talent Acquisition/Talent and Performance Management & Retention

People Development

Organizational Development Strategy/

Gap Analysis/Employee Training

Design & Delivery/Team Building/Motivation/

Team Leadership/Values Based Leadership/

Union Avoidance

Operations Management

Business Management/Budget Forecasting & Planning/Metric Management/Data Analysis/

Policy Development/Business Transformation/

Process Reengineering/Workforce

Planning & Succession

Human Resource Consulting

Strategic Planning/Project Management/

Change Management/HR Technology/

Negotiations/Start-up Facilitation/Merger & Acquisition/Process Improvement/

People Management & Engagement

Extensive experience and track record of achievement in anticipating, driving and deploying value-added, data-driven human resources strategies, integrating best practices, and identifying synergies instrumental in establishing employee-oriented, high-performance cultures. Solid background in functioning as a primary internal consultant to executive/management team and employees on complex talent issues that affect job performance. Creative, collaborative, results-oriented, effective implementer, and dynamic leader with strong business acumen and versatile, multi-sector, multi-location experience.

Professional Experience

PRAIRIE BERRY, LLC Hill City, SD $10M alcohol beverage manufacturer, retail and hospitality entrepreneurship

Human Resources Manager (2015-2018)

Drive the entire talent agenda for the company. Transformed HR into a true strategic business partner and trusted advisor, championing HR vision while forging sustainable HR infrastructure, systems, processes, and practices. Oversaw $4M budget and staff of 4; 1 remotely. Support for ten sales channels, four brands, two campuses, production operation and diverse populations.

• Strategic Planning & Program Design. Improved productivity, enhanced customer service, and managed cost by partnering with the management team in strategic planning and program design, using an array of data and predictive analytics.

• Talent Pipeline. Used analytics to forecast talent needs; provided insights and solutions to ensure high-quality supply of talent; took a multi-level pipeline approach; linked talent planning to business planning.

• Employee Turnover Reduction. Created staffing models, recruiting strategies, redesigned staffing and selection tactics, and implemented values and competency-based selection tools for improved performance – resulting in 30% turnover reduction.

• Got Rid of Performance Reviews. Spearheaded the design and implementation of an ongoing and continuous feedback cycle to replace a legacy performance review system.

• Compensation & Incentives. Designed and rolled out the company’s first comprehensive employee compensation and total rewards program, including philosophy, strategy, structure, base and variable pay, compensation manual, manager training and employee communication to align with organizational values and objectives.


• Digital Transformation. Conducted business analysis and vendor research, and implemented and coordinated a series of cloud-based technology upgrades to support talent acquisition, learning and development, and benefits administration for results measurement, upskilling, and employee and candidate experience improvement.

ASURION, LLC Rapid City, SD premier technology device protection service provider

Lead Human Resources Manager/Human Resources Business Consultant (2005-2015)

Direct overall human resource operation for call center of a premier technology device protection service provider. Works closely with business leaders to provide strategic HR support in order to address core business needs, identify key engagement drivers, drive change initiatives, develop and implement retention plans, determine knowledge gaps and translate into actionable developmental programs, interpret HR policies and procedures, and ensure company adherence to federal/state laws. Consistently earn Exceeds performance ratings & 100+% bonus potential for meeting 3-tiered performance goals (company, team, individual). Supervised a 3-person team (HR Representative, HR Coordinator, and Recruiter); Remote Lead for 3 HR Managers; International Leadership for HR Business Consultant; Dotted line for 20+ supervisors, 1000 lives. Support 24/7/365 operation and diverse population.

• Management by Metrics. Team lead for the Management by Metrics dashboard initiative, to improve business analysis and credibility with business partners.

• Career Path Model. Project lead for enterprise-wide self-funding career path model and launch through facilitation of senior-level cross-site leadership.

• Workforce Strategy. Strategy design to position company as employer of choice with digital age demographics in creating talent supply chain with unique student profile.

• Attrition Reduction. Project manager for Attrition Project designed for real and effective cuts in employee turnover across lines of business.

• Reliability Culture. Project initiator/collaborator for innovative attendance program designed to empower and reward reliability across the integrated customer care environments.

• Social Responsibility. Key member of project team to execute on enterprise-wide corporate citizenship program.

BETHANY COLLEGE Lindsborg, KS private liberal arts not-for-profit higher education institution

Director of Human Resources & AA/EOE OFFICER (2003-2004)

Directed and administered HR policies, procedures, programs, and practices; and monitored and ensured corporate and worksite EEO and AA compliance with state and federal laws for a 500-employee private, liberal arts, not-for-profit higher education institution. Focused on engineering sweeping changes to the HR function in partnership with administrators and faculty, and in alignment with business, retention, and risk management strategies.

PKM STEEL SERVICE, INC. Salina, KS $10M steel fabrication facility

Contract Administrator/Consultant (2002-2003)

Consulted and completed interim assignment at a $10M company that fabricates a variety of structural steel components (e.g., trusses, plate girders, columns, miscellaneous metals). Served as the business liaison between the company and CEO during the CEO’s leave of absence. Facilitated all personal and professional business of the CEO; partnered with the senior leadership team to support a changing culture, growth strategies, and integrated marketing initiatives.

SUNFLOWER BANK, N.A. Salina, KS $1.3B asset regional banking institution, 26 branches, 2 states, 430 lives

Vice President, Human Resources (1998-2002)

In charge of all HR services, policies, and programs for a regional full-service bank offering commercial and retail banking and loan products. Designed and deployed HR strategies for optimal organizational performance and functioned as HR consultant, strategist, and partner to the Regional Bank’s Executive Committee. Oversaw a 3-person team.

PKM STEEL SERVICE, INC. Salina, KS $10M steel fabrication facility

Human Resource Manager (1990-1998)

Delivered and managed all HR activities and programs. Scope of responsibility included providing HR consulting for 4 sister companies, writing and editing a monthly internal newsletter, ensuring environmental regulatory compliance, AISC certification, and payroll, benefits, and salary administration/negotiation. Oversaw an HR Administrator.

Education & Certifications

• Master of Business Administration (GPA: 4.0.) – KAPLAN UNIVERSITY, Davenport, IA

• Bachelor of Science, Human Resource Management (GPA: 4.0.) – FRIENDS UNIVERSITY, Wichita, KS

• Associate of Science, Accounting (GPA: 4.0.) – PRATT COMMUNITY JUNIOR COLLEGE, Pratt, KS

• Global Professional of Human Resources (GPHR) – Human Resource Certification Institute (2007)

• Senior Professional of Human Resources (SPHR) – Human Resource Certification Institute (1999)

• Society of Human Resources Management Senior Certified Professional (SHRM-SCP) (2017)

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