Phlebotomy

MIKITA CLARETT

**** ******* **. • Nashville, TN *7211 • 651-***-**** • **.******@*****.***

Call Center Representative

A friendly and reliable Call Center Representative offering four years’ professional call center experience and over nine years’ of customer service experience. A combination of training, enthusiasm and professionalism make possible the delivery of consistently excellent customer service. Relies on discretion and problem solving skills to reliably produce under even the most pressured situations and environments.

Excellent Customer Service

Strong Technological Acumen

Multi-Line Phone Systems

Clear Phone Voice

Types 35 WPM

Time Management

Highly Professional

MS Office Suite

Social Perceptiveness

Active Listening

Service/People Oriented

Problem Solving

PROFESSIONAL EXPERIENCE

Customer Service Representative, Pearson Vue, Bloomington, MN 11/2008 – 10/2013

Complimented for going above and beyond to assist customers.

Worked hard to build relationships with regular customers.

Chosen by management to train eight new customer agents due to high level of performance.

Received 40-60 incoming calls per day; always focused on communicating with tact and efficiency.

Made outbound calls to resolve and/or follow up with customers regarding exams.

Resolved scheduling discrepancies and scheduled group exams.

Transaction Processor, U.S. Bank, St. Paul, MN 05/2006 – 09/2008

Operated an automated proof machine.

Encoded, proofed and entered credits, balance, and transaction bundles in the system.

Prepared and encoded work for delivery to processor.

Operated input devices, including those involving keying branch work, sorting, balancing and bundling functions.

Cashier, K-Mart, Burnsville, MN 10/2007 – 02/2008

Handed back customer’s receipts and change; performed returns and exchanges.

Handled cash and credit payments by ringing all purchases through the cash register, as per policy.

Suggested additional merchandise to guests at the time of purchase.

Mail Processing Clerk, United States Postal Service, Las Vegas, NV 12/2004 – 06/2005

Received and sorted incoming and outgoing mail and packages according to postal regulations and units.

Sorted incoming mail according to zip codes and placed them in the appropriate stacks.

Operated computerized scanning systems.

Phone Clerk/Floor Operator, Rosenthal Collins Group, Chicago, IL 08/1999 – 02/2003

Handled market orders for ten separate markets.

Assisted in transacting over 50 orders per trading session.

Took orders over the telephone and transmitted correspondence to the trading floor.

Recognized for working effectively in highly pressured settings and for always meeting deadlines.

EDUCATION

Dakota County Technical College, Rosemount, MN, Phlebotomist Certification

PIMA Medical Institute, Las Vegas, NV, Phlebotomist Certification

College of Office Technology, Chicago, IL, Medical Office Assistant Certification

Bloom Township High School, Chicago Heights, IL, High School Diploma

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