Front Desk Sales
Resume:
Rolando M. Roldan
Cell:818-***-****
******.*******@*****.***
**** ***** ******** ****** *****
Palm Springs, CA 92262
Experiences :
The Parker Palm Springs, March 2018 - Present ( Part Time )
4200 E Palm Canyon Dr, Palm Springs, CA 92264
Front Desk Agent
Greet guests and provide them with room availability and hotel facilities information
Assign rooms to guests and provide them with instruction on using automated keys
Make reservations over the phone and confirm them by providing call back services
Instruct bellhops to escort guests to their rooms and handle luggage
Maintain information of room availability and guests’ accounts
Perform bookkeeping activities such as position charges and computing bills
Collect payments in the form of cash and process credit card payments
Record guest's comments and complaints
Answer incoming telephone calls and provide information on hotel’s services
Accept and carry out wake-up call requests
Make cash drops at the end of each shift
Refer guests to appropriate departments to ensure that their complaints are resolved
Take and verify identification during check-ins
Communicate with staff on the previous shift to manage guests’ arrivals and reservations
Inform management of any discrepancies in front desk operations
Provide guests with information on entertainment prospects inside the hotel
Provide travel instructions to guests and arrange for transportation
Belmond El Encanto Hotel, September 2017 - March 26, 2018( Full - Time )
800 Alvarado Place, Santa Barbara, 93103
Guest Services Agent
Greet guests and provide them with room availability and hotel facilities information
Assign rooms to guests and provide them with instruction on using automated keys
Make reservations over the phone and confirm them by providing call back services
Instruct bellhops to escort guests to their rooms and handle luggage
Maintain information of room availability and guests’ accounts
Perform bookkeeping activities such as position charges and computing bills
Collect payments in the form of cash and process credit card payments
Record guest's comments and complaints
Answer incoming telephone calls and provide information on hotel’s services
Accept and carry out wake-up call requests
Make cash drops at the end of each shift
Refer guests to appropriate departments to ensure that their complaints are resolved
Take and verify identification during check-ins
Communicate with staff on the previous shift to manage guests’ arrivals and reservations
Inform management of any discrepancies in front desk operations
Provide guests with information on entertainment prospects inside the hotel
Provide travel instructions to guests and arrange for transportation
The Kimpton Goodland Hotel, November 2017 - March 26, 2018 ( Part - Time )
5650 Calle Real, Goleta, CA 93117
Guest Services Agent
Greet guests and provide them with room availability and hotel facilities information
Assign rooms to guests and provide them with instruction on using automated keys
Make reservations over the phone and confirm them by providing call back services
Instruct bellhops to escort guests to their rooms and handle luggage
Maintain information of room availability and guests’ accounts
Perform bookkeeping activities such as position charges and computing bills
Collect payments in the form of cash and process credit card payments
Record guest's comments and complaints
Answer incoming telephone calls and provide information on hotel’s services
Accept and carry out wake-up call requests
Make cash drops at the end of each shift
Refer guests to appropriate departments to ensure that their complaints are resolved
Take and verify identification during check-ins
Communicate with staff on the previous shift to manage guests’ arrivals and reservations
Inform management of any discrepancies in front desk operations
Provide guests with information on entertainment prospects inside the hotel
Provide travel instructions to guests and arrange for transportation
The Beverly Hills Hotel and Bungalows, January 2013 - September 2017
9641 Sunset, Boulevard, Beverly Hills, CA 90210*
Guest Sales Agent
Promptly answered all reservation inquiries for both The Beverly Hills Hotel and it's sister property, Hotel Bel-Air via telephones, faxes, emails
Utilized proper selling techniques and strategies to maximize revenue and ancillary goals.
Cross- Sell and offer other services offered by both properties such as dining and spa
Obtained and transmitted information on each reservation with accurate data and pertinent information
Assisted revenue manager in occupancy forecasts.
Handles all daily correspondences and provide support to all sales managers by coordinating appointments and sales activities.
Assist front desk department by assigning rooms, billing details, providing alerts with regards to important information, monitor advance deposits, handles all guest's preferences and requests.
Assist in PBX Operations, coordinates with housekeeping, maintenance and bell hop and room service for all guest's inquiries.
Assist in making wake up calls, coordinate with all departments in personalizing all amenities
Make sure guest will have an impeccable and seamless experience
Cal Mar Hotel and Suites, May 2015 - March 2016
220 California Avenue, Santa Monica, CA 90403
Front Desk Agent / Concierge
Greet guests and provide them with room availability and hotel facilities information
Make reservations over the phone and confirm them by providing call back services
Maintain information of room availability and guests’ accounts
Perform bookkeeping activities such as position charges and computing bills
Collect payments in the form of cash and process credit card payments
Answer incoming telephone calls and provide information on hotel’s services
Accept and carry out wake-up call requests
Make cash drops at the end of each shift
Refer guests to appropriate departments to ensure that their complaints are resolved
Take and verify identification during check-ins
Perform cleaning and maintenance tasks on the front desk
Offer guests advice on local shopping and eating areas
Communicate with staff on the previous shift to manage guests’ arrivals and reservations
Inform management of any discrepancies in front desk operations
Provide travel instructions to guests and arrange for transportation
Montrose Travel Corporate Services, May 2012 - January 2013
2349 Honolulu Ave, Montrose CA 91020*
Personal Vacation Planner / Travel Agent
Provide assistance in creating independent itinerary for Hawaii, Caribbean and Mexico vacations as well as other domestic and international trip packages.
Book air, hotel, car and other travel services, modify and cancel reservations, post payments and assist travelers on proper travel documentations.
Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives by various tour coordinators
Provide customers with brochures and publications containing travel information such as local customs, point of interests, or foreign country regulations
Brendan FIT Tours, December 2010 - February 2012
21625 Prarie St, Chatsworth, CA 91311*
Reservations Sales Agent
Provide assistance in creating independent itinerary for clients that include air, hotel, car, local tours to traveling to the United Kingdom, Europe, South America and South East Asia.
Organizing, making and cancelling reservations based on clients needs and demands and offer alternate trips, post payments, making sure travel documents are valid, assist in obtaining visas in Russia, China, Cambodia and Vietnam.
Assists clients in making their trips memorable by offering locally hosted tours in each cities, provide meet and greet in each airports and offer exceptional hotel accommodations that highly represents Brendan hospitality trademark.
Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives by various tour coordinators
Provide customers with brochures and publications containing travel information such as local customs, point of interests, or foreign country regulations
ETC Hotels, LLC January 2008 - August 2011
Shutters on the Beach Hotel // Hotel Casa Del Mar
One Pico Bl, Santa Monica, CA 90045*
Group Reservations Agent
Act as mediator between front office and Sales / Catering Department in regards to all group bookings and conventions
Responsible for the coordination of group blocks and billing processes by working closely with group contacts
Review all group booking reports as well as group resume
Attend group meetings and present status reports on blocks and cancellations
Interacts with sales and catering department in keeping up to date on changes, rooming lists, etc
Education :
College Graduate, Arts Degree, Far Eastern University, Manila, Philippines 1994
Associate Degree, Arts, Los Angeles Community College, Los Angeles, CA 2010
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