Rolando M. Roldan

Cell:818-***-****

ac5l6g@r.postjobfree.com

**** ***** ******** ****** *****

Palm Springs, CA 92262

Experiences :

The Parker Palm Springs, March 2018 - Present ( Part Time )

4200 E Palm Canyon Dr, Palm Springs, CA 92264

Front Desk Agent

Greet guests and provide them with room availability and hotel facilities information

Assign rooms to guests and provide them with instruction on using automated keys

Make reservations over the phone and confirm them by providing call back services

Instruct bellhops to escort guests to their rooms and handle luggage

Maintain information of room availability and guests’ accounts

Perform bookkeeping activities such as position charges and computing bills

Collect payments in the form of cash and process credit card payments

Record guest's comments and complaints

Answer incoming telephone calls and provide information on hotel’s services

Accept and carry out wake-up call requests

Make cash drops at the end of each shift

Refer guests to appropriate departments to ensure that their complaints are resolved

Take and verify identification during check-ins

Communicate with staff on the previous shift to manage guests’ arrivals and reservations

Inform management of any discrepancies in front desk operations

Provide guests with information on entertainment prospects inside the hotel

Provide travel instructions to guests and arrange for transportation

Belmond El Encanto Hotel, September 2017 - March 26, 2018( Full - Time )

800 Alvarado Place, Santa Barbara, 93103

Guest Services Agent

Greet guests and provide them with room availability and hotel facilities information

Assign rooms to guests and provide them with instruction on using automated keys

Make reservations over the phone and confirm them by providing call back services

Instruct bellhops to escort guests to their rooms and handle luggage

Maintain information of room availability and guests’ accounts

Perform bookkeeping activities such as position charges and computing bills

Collect payments in the form of cash and process credit card payments

Record guest's comments and complaints

Answer incoming telephone calls and provide information on hotel’s services

Accept and carry out wake-up call requests

Make cash drops at the end of each shift

Refer guests to appropriate departments to ensure that their complaints are resolved

Take and verify identification during check-ins

Communicate with staff on the previous shift to manage guests’ arrivals and reservations

Inform management of any discrepancies in front desk operations

Provide guests with information on entertainment prospects inside the hotel

Provide travel instructions to guests and arrange for transportation

The Kimpton Goodland Hotel, November 2017 - March 26, 2018 ( Part - Time )

5650 Calle Real, Goleta, CA 93117

Guest Services Agent

Greet guests and provide them with room availability and hotel facilities information

Assign rooms to guests and provide them with instruction on using automated keys

Make reservations over the phone and confirm them by providing call back services

Instruct bellhops to escort guests to their rooms and handle luggage

Maintain information of room availability and guests’ accounts

Perform bookkeeping activities such as position charges and computing bills

Collect payments in the form of cash and process credit card payments

Record guest's comments and complaints

Answer incoming telephone calls and provide information on hotel’s services

Accept and carry out wake-up call requests

Make cash drops at the end of each shift

Refer guests to appropriate departments to ensure that their complaints are resolved

Take and verify identification during check-ins

Communicate with staff on the previous shift to manage guests’ arrivals and reservations

Inform management of any discrepancies in front desk operations

Provide guests with information on entertainment prospects inside the hotel

Provide travel instructions to guests and arrange for transportation

The Beverly Hills Hotel and Bungalows, January 2013 - September 2017

9641 Sunset, Boulevard, Beverly Hills, CA 90210*

Guest Sales Agent

Promptly answered all reservation inquiries for both The Beverly Hills Hotel and it's sister property, Hotel Bel-Air via telephones, faxes, emails

Utilized proper selling techniques and strategies to maximize revenue and ancillary goals.

Cross- Sell and offer other services offered by both properties such as dining and spa

Obtained and transmitted information on each reservation with accurate data and pertinent information

Assisted revenue manager in occupancy forecasts.

Handles all daily correspondences and provide support to all sales managers by coordinating appointments and sales activities.

Assist front desk department by assigning rooms, billing details, providing alerts with regards to important information, monitor advance deposits, handles all guest's preferences and requests.

Assist in PBX Operations, coordinates with housekeeping, maintenance and bell hop and room service for all guest's inquiries.

Assist in making wake up calls, coordinate with all departments in personalizing all amenities

Make sure guest will have an impeccable and seamless experience

Cal Mar Hotel and Suites, May 2015 - March 2016

220 California Avenue, Santa Monica, CA 90403

Front Desk Agent / Concierge

Greet guests and provide them with room availability and hotel facilities information

Make reservations over the phone and confirm them by providing call back services

Maintain information of room availability and guests’ accounts

Perform bookkeeping activities such as position charges and computing bills

Collect payments in the form of cash and process credit card payments

Answer incoming telephone calls and provide information on hotel’s services

Accept and carry out wake-up call requests

Make cash drops at the end of each shift

Refer guests to appropriate departments to ensure that their complaints are resolved

Take and verify identification during check-ins

Perform cleaning and maintenance tasks on the front desk

Offer guests advice on local shopping and eating areas

Communicate with staff on the previous shift to manage guests’ arrivals and reservations

Inform management of any discrepancies in front desk operations

Provide travel instructions to guests and arrange for transportation

Montrose Travel Corporate Services, May 2012 - January 2013

2349 Honolulu Ave, Montrose CA 91020*

Personal Vacation Planner / Travel Agent

Provide assistance in creating independent itinerary for Hawaii, Caribbean and Mexico vacations as well as other domestic and international trip packages.

Book air, hotel, car and other travel services, modify and cancel reservations, post payments and assist travelers on proper travel documentations.

Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives by various tour coordinators

Provide customers with brochures and publications containing travel information such as local customs, point of interests, or foreign country regulations

Brendan FIT Tours, December 2010 - February 2012

21625 Prarie St, Chatsworth, CA 91311*

Reservations Sales Agent

Provide assistance in creating independent itinerary for clients that include air, hotel, car, local tours to traveling to the United Kingdom, Europe, South America and South East Asia.

Organizing, making and cancelling reservations based on clients needs and demands and offer alternate trips, post payments, making sure travel documents are valid, assist in obtaining visas in Russia, China, Cambodia and Vietnam.

Assists clients in making their trips memorable by offering locally hosted tours in each cities, provide meet and greet in each airports and offer exceptional hotel accommodations that highly represents Brendan hospitality trademark.

Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives by various tour coordinators

Provide customers with brochures and publications containing travel information such as local customs, point of interests, or foreign country regulations

ETC Hotels, LLC January 2008 - August 2011

Shutters on the Beach Hotel // Hotel Casa Del Mar

One Pico Bl, Santa Monica, CA 90045*

Group Reservations Agent

Act as mediator between front office and Sales / Catering Department in regards to all group bookings and conventions

Responsible for the coordination of group blocks and billing processes by working closely with group contacts

Review all group booking reports as well as group resume

Attend group meetings and present status reports on blocks and cancellations

Interacts with sales and catering department in keeping up to date on changes, rooming lists, etc

Education :

College Graduate, Arts Degree, Far Eastern University, Manila, Philippines 1994

Associate Degree, Arts, Los Angeles Community College, Los Angeles, CA 2010

Contact this candidate