Social Media Customer Service
Resume:
CATHERINE PHAM
408-***-**** ****.****.*********@*****.***
EDUCATION
University of California, Davis December 2017
Bachelor of Arts: BioPsychology
SKILLS
Proficient in office management computer programs( Microsoft Word, Excel, Powerpoint, Hootsuite)
Positive attitude – giving brand unique representation
Fluent in Vietnamese
EXPERIENCE
Octi Inc.
Social Media Intern
Assisted the marketing team with developing and implementing social media strategies
Reached out to influencers to create content and driving brand awareness
Manage social media planning for execution of marketing strategies and community management
Implement marketing and promotion tactics that let to growth in total social media shares and increase of app traffic from social media posts
George E Masker
Administrative Assistant January 2018-Present
Helping the Project Managers in the day-to-day support of the office
Prepare electronic files as needed, including the assembly of PDF documents.
Draft & send letters to clients
Typing memos, bids & pre-qualifications
Support the front desk by covering phones, accepting deliveries, etc.
Golden Hills Physical Therapy I San Jose, CA
Front Office Coordinator December 2017-January 2017
Proficient in using Officeally and WebPT
Skilled in handling/verifying different types of insurance (HMO and PPO)
Communicating with customers about billing adjustments
Experienced with busy office, able to multi-task and handle heavy flow of patients
Ensure that proper authorization or referral is collected from the patient
Track patients in the reception area and communicate with them, as needed
Social Media Influencer
Manage personal social media profiles, building an audience of 28.1 k
Collaborated with several brands raising awareness, generating leads, customer acquisition, and bolstering overall images
Activated and engaged customers
Represent various brands, companies and organizations by sharing relevant content on social media websites
Maintained strong social media and brand presence across Instagram platform
Increased social media engagement significantly by increasing Instagram likes 200% and regularly engaging with followers
Fluent in Google Analytics and Facebook Insights
Experienced in analyzing metrics, identifying trends, and optimizing performance
Proficient in Social Media Targeting and Communication
Engage customers and target prospects on social platforms while leveraging influencers
Excellent copywriting and editing skills, close attention to detail
Camden Dental care I Elk Grove, CA June 2017-September 2017
Dental Internship
Answer and place phone calls regarding appointments
Send out bills to patients weekly
Experience with Eaglesoft
Apple I Santa Clara, CA
Inventory Consultant August 2015-January 2016
Transfer and verify all equipment is correctly allocated in all stores nationwide, completing around 100 tickets a day.
Receive and process tickets made by other
Answer and place phone calls regarding appointments
Coffee Lovers I San Jose, CA
Server September 2012-January 2017
Provide excellent customer service and craft drinks quickly with accuracy.
Maintain a strong experience by servicing customer dinning requests.
Manage closing duties, including restocking items and reconciliation of cash register to balance and prepare work stations for opening shifts.
De Anza College I Cupertino, CA
Student Success Tutor March 2012-December 2013
Engage in student success by giving weekly support on educational material.
Produce detailed reports on 15 enrolled students’ progress for professor.
Plan additional enrichment coursework and agendas.
Adapt to student’s personal needs and respond to email questions.
Hollister Co. I Milpitas, CA
Sales Associate January 2011- November 2013
Represent the brand in compelling customer service with floor sales.
Prep and prepare items for front of house stocking with retagging.
Utilize scanning systems and organizing inventory for monthly and seasonal plan.
Provided exceptional customer service
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