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Social Media Customer Service

Location:
Milpitas, California, 95035, United States
Posted:
May 25, 2018

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Resume:

CATHERINE PHAM

408-***-**** ac5l6e@r.postjobfree.com

EDUCATION

University of California, Davis December 2017

Bachelor of Arts: BioPsychology

SKILLS

Proficient in office management computer programs( Microsoft Word, Excel, Powerpoint, Hootsuite)

Positive attitude – giving brand unique representation

Fluent in Vietnamese

EXPERIENCE

Octi Inc.

Social Media Intern

Assisted the marketing team with developing and implementing social media strategies

Reached out to influencers to create content and driving brand awareness

Manage social media planning for execution of marketing strategies and community management

Implement marketing and promotion tactics that let to growth in total social media shares and increase of app traffic from social media posts

George E Masker

Administrative Assistant January 2018-Present

Helping the Project Managers in the day-to-day support of the office

Prepare electronic files as needed, including the assembly of PDF documents.

Draft & send letters to clients

Typing memos, bids & pre-qualifications

Support the front desk by covering phones, accepting deliveries, etc.

Golden Hills Physical Therapy I San Jose, CA

Front Office Coordinator December 2017-January 2017

Proficient in using Officeally and WebPT

Skilled in handling/verifying different types of insurance (HMO and PPO)

Communicating with customers about billing adjustments

Experienced with busy office, able to multi-task and handle heavy flow of patients

Ensure that proper authorization or referral is collected from the patient

Track patients in the reception area and communicate with them, as needed

Social Media Influencer

Manage personal social media profiles, building an audience of 28.1 k

Collaborated with several brands raising awareness, generating leads, customer acquisition, and bolstering overall images

Activated and engaged customers

Represent various brands, companies and organizations by sharing relevant content on social media websites

Maintained strong social media and brand presence across Instagram platform

Increased social media engagement significantly by increasing Instagram likes 200% and regularly engaging with followers

Fluent in Google Analytics and Facebook Insights

Experienced in analyzing metrics, identifying trends, and optimizing performance

Proficient in Social Media Targeting and Communication

Engage customers and target prospects on social platforms while leveraging influencers

Excellent copywriting and editing skills, close attention to detail

Camden Dental care I Elk Grove, CA June 2017-September 2017

Dental Internship

Answer and place phone calls regarding appointments

Send out bills to patients weekly

Experience with Eaglesoft

Apple I Santa Clara, CA

Inventory Consultant August 2015-January 2016

Transfer and verify all equipment is correctly allocated in all stores nationwide, completing around 100 tickets a day.

Receive and process tickets made by other

Answer and place phone calls regarding appointments

Coffee Lovers I San Jose, CA

Server September 2012-January 2017

Provide excellent customer service and craft drinks quickly with accuracy.

Maintain a strong experience by servicing customer dinning requests.

Manage closing duties, including restocking items and reconciliation of cash register to balance and prepare work stations for opening shifts.

De Anza College I Cupertino, CA

Student Success Tutor March 2012-December 2013

Engage in student success by giving weekly support on educational material.

Produce detailed reports on 15 enrolled students’ progress for professor.

Plan additional enrichment coursework and agendas.

Adapt to student’s personal needs and respond to email questions.

Hollister Co. I Milpitas, CA

Sales Associate January 2011- November 2013

Represent the brand in compelling customer service with floor sales.

Prep and prepare items for front of house stocking with retagging.

Utilize scanning systems and organizing inventory for monthly and seasonal plan.

Provided exceptional customer service



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