Customer Service Microsoft Office
Resume:
TZU-HSUAN LIAO
***N **th St. Philadelphia PA ****4
*****@******.***
Education
Drexel University, Philadelphia, PA
Bachelor of Science in Business Administration, Anticipated Graduation: June 2022 Major: Marketing, GPA: 3.2
Relevant Coursework
Introduction to Analysis II Foundations of Business II Principles of Microeconomics Composition and Rhetoric I Introduction to Analysis I Foundations of Business I Principles of Macroeconomics
Experience
AKPsi & NOBE Freshmen Case Competition, Drexel University Reasercher, January 2018
• Analyzed the problem the company encountered and discussed it with teammates both in person and on the phone
• Designed questions to ask consumers of the company and categorized them
• Came up with solutions to the problems based on the results of the surveys
• Presented the final solutions to the organization of the competition Hang Ten, Inc., Taiwan
Customer Service, June to August 2017
• Communicated with customers in person and provided product and services they wanted within the retail store
• Communicated with staff in other stores on phone to transfer products
• Managed inventory daily to check if the right amount of product was in stock and make it easier to find product
• Accounted daily income and reported to the headquarters
• Trained new staff to organize the store and how to communicate with customers Red Power, Inc., Taipei, Taiwan
Product Developer, June to July 2017
• Measured product results by observing the fermentation results and the appearance of the end product
• Developed product by preparing the ingredient needed and keeping track of the operating machine
• Cleaned up the lab to meet the company's sanitary standard
• Communicated with other staff in person to let them know the process of developing the product and the difficulties that occurred
Skills
• Fluent Chinese
• Microsoft Office
• Research and survey development
• Multitasking
Honors and Awards
• A. J. Drexel Scholarship in September 2017 to June 2018
Contact this candidate