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Quality Customer Service

Wells, Minnesota, United States
55,000 to 60,000
May 25, 2018

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Michael Jaszcak

*** *** *** **

Wells, MN *****



Thirty years with increased levels of leadership responsibility. Eighteen years following OSHA regulations and USDA, HACCP and SQF requirements in the Food industry. Working with customers in a fast paced environment has provided me the skills I need to ensure timely production, and positive interaction with employees. My ability and experience allows me to deliver a quality product on schedule in a time critical industry. As a team player, I consistently encourage everyone to be involved in the success of the company.

Tony Downs Foods 2017-2018

Quality Assurance Supervisor

Supervised Several QAS

Reviewed all paperwork

Set Schedules for my employees

Gave suggestions for improvements for my employees and everyday operations

Documented foreign material found in product

Collected the raw samples and tested the samples

Maple Island 2015-2017

Quality Control

Collected samples during production and tested randomly to determine in –process product quality.

Inspected outbound shipments and conducted random sampling to ensure product quality.

Monitored production operations for compliance with specifications and promptly reported defects.

Timely safety audits

Quality assurance training

Practices safety and sanitation standards

Root cause analysis

Keeping up with OSHA regulations

Red Wing Ford & Chrysler 2013-2015

Sales Associate

Identified and qualified customer needs.

Great customer service skills

Understands automobiles by studying characteristic, capabilities, and features; comparing and contrasting competitive models.

Develops buyers by maintaining rapport with previous customers, suggesting trade-ins, meeting prospects at community events.

Food Service Specialties 2012-2013

Production/Sanitation Supervisor

Oversaw production and sanitation duties

Taught new employees sanitation procedures

Contacted chemical supply venders

Successfully managed production activities so all orders were shipped on time.

Managed documentation of and training on production procedures and work instructions.

Verified that all process control parameters were being documented and followed at all times.

Addressed all personnel issues promptly and professionally.

Directed improvements in safety, product quality, service and cost efficiency.

Recommended and executed quality improvements for production and product quality.

Olan Mills

Photographer/Sales 2010-2012

Photographed portraits for church directories

Presented images to customers

Received orders for portraits from customers

Kemps 2003-2010

Sanitation Lead / Pasteurizer Operator

Revise SOP’s for pasteurization and production

Assisted in teaching sanitation procedures to new employees

Contact lead for chemical supply venders

Quality Assurance team member overseeing sanitation policies and procedures

Oversee pasteurization and C.I.P systems

Trouble shoot pasteurization and C.I.P systems

Escalated safety and quality issues and initiated actions promptly

AMPI 1995-2003

Evaporator Operator/ Cheese Maker

Trained in whey plant operations

Cross-trained in multiple areas of cheese plant operations, including processing and distribution

In-depth knowledge of C.I.P systems

Expert application of chemical procedures

Oliver Management 1988-1995

Building Complex Manager

Leased town homes

Managed vender activities and necessary repairs

Checked tenants in and out of leases

Accepted deposits and rent money


Eco-Lab University 2006

Basic microbiology, including allergens and food safety

In-depth understanding of quality issues related to C.I.P systems

Sanitation equipment, and its process

Chemical safety


Available upon request

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