Quality Customer Service
Resume:
Michael Jaszcak
Wells, MN *****
***************@*****.***
Summary
Thirty years with increased levels of leadership responsibility. Eighteen years following OSHA regulations and USDA, HACCP and SQF requirements in the Food industry. Working with customers in a fast paced environment has provided me the skills I need to ensure timely production, and positive interaction with employees. My ability and experience allows me to deliver a quality product on schedule in a time critical industry. As a team player, I consistently encourage everyone to be involved in the success of the company.
Tony Downs Foods 2017-2018
Quality Assurance Supervisor
Supervised Several QAS
Reviewed all paperwork
Set Schedules for my employees
Gave suggestions for improvements for my employees and everyday operations
Documented foreign material found in product
Collected the raw samples and tested the samples
Maple Island 2015-2017
Quality Control
Collected samples during production and tested randomly to determine in –process product quality.
Inspected outbound shipments and conducted random sampling to ensure product quality.
Monitored production operations for compliance with specifications and promptly reported defects.
Timely safety audits
Quality assurance training
Practices safety and sanitation standards
Root cause analysis
Keeping up with OSHA regulations
Red Wing Ford & Chrysler 2013-2015
Sales Associate
Identified and qualified customer needs.
Great customer service skills
Understands automobiles by studying characteristic, capabilities, and features; comparing and contrasting competitive models.
Develops buyers by maintaining rapport with previous customers, suggesting trade-ins, meeting prospects at community events.
Food Service Specialties 2012-2013
Production/Sanitation Supervisor
Oversaw production and sanitation duties
Taught new employees sanitation procedures
Contacted chemical supply venders
Successfully managed production activities so all orders were shipped on time.
Managed documentation of and training on production procedures and work instructions.
Verified that all process control parameters were being documented and followed at all times.
Addressed all personnel issues promptly and professionally.
Directed improvements in safety, product quality, service and cost efficiency.
Recommended and executed quality improvements for production and product quality.
Olan Mills
Photographer/Sales 2010-2012
Photographed portraits for church directories
Presented images to customers
Received orders for portraits from customers
Kemps 2003-2010
Sanitation Lead / Pasteurizer Operator
Revise SOP’s for pasteurization and production
Assisted in teaching sanitation procedures to new employees
Contact lead for chemical supply venders
Quality Assurance team member overseeing sanitation policies and procedures
Oversee pasteurization and C.I.P systems
Trouble shoot pasteurization and C.I.P systems
Escalated safety and quality issues and initiated actions promptly
AMPI 1995-2003
Evaporator Operator/ Cheese Maker
Trained in whey plant operations
Cross-trained in multiple areas of cheese plant operations, including processing and distribution
In-depth knowledge of C.I.P systems
Expert application of chemical procedures
Oliver Management 1988-1995
Building Complex Manager
Leased town homes
Managed vender activities and necessary repairs
Checked tenants in and out of leases
Accepted deposits and rent money
Education
Eco-Lab University 2006
Basic microbiology, including allergens and food safety
In-depth understanding of quality issues related to C.I.P systems
Sanitation equipment, and its process
Chemical safety
References
Available upon request
Contact this candidate