Manager Microsoft Office

Cecilia A. Garza

**** ********** **. 713-***-****

Houston, TX 77093 *********@*****.***

WORK EXPERIENCE

University of Texas School of Dentistry Oral Pathology, Houston, TX July 2012 – December 2016

Administrative Coordinator

Responsible for answering/handling all incoming calls regarding insurance and accepting payments through phone.

Provided support to Accounting manager with duties such as making daily deposits.

Created daily reports to track efficiently the balance month end.

Accountable for sending out monthly payment statements.

Assisted in administrative support to department chair, vice-chair, and faculty with tasks such as maintaining department files and entering/submitting PeopleSoft transactions.

Learned to work efficiently and quickly in a fast paced environment to meet daily/monthly/yearly deadlines.

University of Texas Dental Branch, Houston, TX January 2003 – July 2011

Senior Support Specialist for Academic Affairs

Supported in helping department Chair and Vice Chair in clinical teaching needs for instance creating the course syllabi and course materials.

Prepared course exams to then process the course grades by recording and submitting them.

Responsible for administrative duties such as answering calls, making document copies, and handling outgoing/incoming mail.

University of Texas Dental Branch, Houston, TX July 2000 – January 2003

Senior Support Specialist (Team Leader/Patient Care Coordinator)

Supervised the Patient Care Coordinators (PCC’s) in their day-to-day activities.

Maintained time assistance, attendance records, and scheduled/approved vacations for PCC’s.

Managed patient relations inquiries with things like resolving complaints and patient-student problems under the direction of the manager of patient relations.

Assisted new patients with informational and/or routing needs when entering the Dental Branch.

David Sprechar & Associates, Houston, TX May 1998 – July 2000

Legal Secretary

Prepared preliminary drafts of legal documents and correspondences.

Notified clients of court dates and processed traffic tickets for City and County.

Entered new account demographics to create weekly/monthly reminders to remind clients of their court date.

University of Texas Dental Branch, Houston, TX May 1998 – July 2000

Support Specialist Patient Care Coordinator

Managed patient relations inquiries and work to resolve complaints.

Assisted management in patient assignment and scheduling them for recall appointments.

Served as a liaison between clinic facilitator (student and patient).

EDUCATION

Jackson Hill College, Houston, Texas June 1984

General Educational Development Diploma

SKILLS

Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook); Proficient in Access

Bilingual (English and Spanish)

Knowledgeable in PeopleSoft program

Extensive communication/teamwork skills

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