MONITA SHUNT’A WASHINGTON

**** ******* **.

North Little Rock, AR 72117

501-***-****

ac5l5b@r.postjobfree.com

Hard working Entry level Administrative Assistant who can provide comprehensive administrative support. I’m skilled at completing scheduling and organizing travel, preparing documents and memos, and handling correspondence. Specialize at assessing operating procedure and optimizing work flow. Since working for the State Agency I have had 4 promotions.

PROFESSIONAL EXPERIENCE

07/17-Present

Arkansas Department of Human Services

Fiscal Support Specialist

Receives, reviews, and audits documents to ensure completion; verifies codes, calculations, authorizations and additional required information

Accounts Receivable and Accounts Payable

Reviews files for accuracy and corrects information as needed

Prepares forms, correspondence, reports and other documents utilizing appropriate software

Researches and analyzes data pertinent to work programs and/or agency/institution goals and objectives and prepares reports explaining findings and recommendations

Assists in developing or revising policies, procedures, and directives based on research findings; submits to supervisor for approval

Performs data entry of various information, including invoices, reimbursement, travel expense reimbursement, vehicle mileage reporting

11/16-07/17

Arkansas Department of Workforce Services

Fiscal Support Specialist

Receives, reviews, and audits documents to ensure completion; verifies codes, calculations, authorizations and additional required information

Receives payments, verifies for accuracy, posts money and receipts, and processes funds following prescribed methods; deposits in appropriate accounts

Maintains manual and computerized files

Reviews files for accuracy and corrects information as needed

Files documents alphabetically, numerically, or by other prescribes methods within designated timeframes

Prepares forms, correspondence, reports and other documents utilizing appropriate software

May communicate with employers to provide information regarding the status of accounts or other related transactions

Researches and analyzes data pertinent to work programs and/or agency/institution goals and objectives and prepares reports explaining findings and recommendations

Assists in developing or revising policies, procedures, and directives based on research findings; submits to supervisor for approval

Compiles financial information used by supervisor to formulate budget proposals and monitors expenditures to ensure optimum operating efficiency

Interprets agency administrative directives, policies, and procedures to ensure consistent application

Provides information, assistance, and clarifications to interested parties concerning agency/institution programs, policies, and procedures

Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures

Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance

10/15-11/16

Arkansas Department of Workforce Services

Claims Adjudicator

Examines unemployment insurance claims for accuracy and completeness by checking claim forms for missing information and comparing wages, period, and type of employment to source data on computer or claimant’s files

Communicates with claimants by telephone and written correspondence to obtain additional claims information or financial information

Accesses computer terminal to enter, check, and retrieve information concerning claimant

Determines outcome of claims by making initial claim determination, monetary and non-monetary determinations, re-determinations, supplemental and overpayment determinations, according to agency policies, laws and regulations

Calculates overpayment amounts according to agency policies, laws, regulations, and enters overpayment information into computer system

Maintains an accurate monthly/quarterly billing and collection system

Maintains program records by posting to computer/journal/ledgers or other filing systems

Provides training/technical assistance and responds to inquiries regarding overpayment determinations and supplemental payments

Researches and analyzes data

Reviews and answers or prepares correspondence relating to agency/institution programs

Provides information, assistance, and clarifications to interested parties concerning agency/institution programs, policies and procedures

Assists supervisor by maintaining leave records, appointment calendar

01/15-10/15

Department of Finance and Administration

DFA Taxpayer Service Representative/State Income Tax

Examines evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify accuracy, as well as compliance, with laws and regulations

Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, and assists in the completion and filing of tax returns and applications

Computes taxes, penalties, interest, or refunds due and prepares forms to bill/refund taxpayer

Corrects tax returns, forms, contracts and evidentiary records for taxpayers

Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required.

Maintains updated manuals and computerized files

04/09-01/15

Arkansas Department of Workforce Services

Claims Adjudicator/Cashier/Data Entry

Examines unemployment insurance claims for accuracy and completeness by checking claim forms for missing information and comparing wages, period, and type of employment to source data on computer or claimant’s files

Communicates with claimants by telephone and written correspondence to obtain additional claims information or financial information

Accesses computer terminal to enter, check, and retrieve information concerning claimant

Determines outcome of claims by making initial claim determination, monetary and non-monetary determinations, re-determinations, supplemental and overpayment determinations, according to agency policies, laws and regulations

Calculates overpayment amounts according to agency policies, laws, regulations, and enters overpayment information into computer system

Maintains an accurate monthly/quarterly billing and collection system

Maintains program records by posting to computer/journal/ledgers or other filing systems

Provides training/technical assistance and responds to inquiries regarding overpayment determinations and supplemental payments

Researches and analyzes data

Reviews and answers or prepares correspondence relating to agency/institution programs

Provides information, assistance, and clarifications to interested parties concerning agency/institution programs, policies and procedures

Assists supervisor by maintaining leave records, appointment calendar

10/08-02/09

NLRS District

Substitute Teacher

Follow the lesson plans left by the teacher for whom he/she is substituting in accordance with district’s philosophy, goals and objectives.

Meeting and instructing assigned classes in the locations and at the times designated.

Establishing and maintaining order in the classroom.

Maintaining a classroom environment conducive to effective learning.

Taking all necessary and reasonable precautions to protect students, materials, equipment and facilities.

Assisting in upholding and enforcing school rules, administrative regulations, and School Board Policies.

EDUCATION

EDUCATION: North Little Rock High- West Campus

Tiffin University- 5 classes left to get Associates Degree- Accounting

SOFTWARE

Microsoft Excel Microsoft Internet Explorer

Microsoft Word Microsoft Office and Outlook

Power point Skype for business

QuickBooks SAP- AASIS

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