Administrative Assistant

DONNA COOPER

*** *** ****** ****, *****, NORTH CAROLINA 27542 (C) 919-***-**** *********@*****.***

professional summary

Reliable and enthusiastic administrative support specialist offering over 15 years of experience in the office environment. Professional, knowledgeable and well versed in administrative support and customer service. Highly efficient and accurate, with strong planning, problem solving and communication skills, with emphasis on time sensitive deadlines.

skills

Excellent communication skills

Professional phone etiquette

Database management

Accurate and detailed

Customer service-oriented

Critical thinker

Advanced clerical knowledge

Pleasant demeanor

Works well under pressure

Flexible

work history

Administrative Specialist 1 Jul 2007 - Current

CompuCom Systems Inc. Wilson, North Carolina

Maintain daily and monthly reporting in Excel spreadsheets for Lexmark printer installations and relocation to maintain agreed upon task completion dates.

Work closely with Lexmark representative to finalize spreadsheet's for monthly billing purposes.

Maintain daily and monthly reporting spreadsheet of server and UPS (battery supply for IT equipment).

Work closely with management to finalize technician and equipment spreadsheet's for monthly billing.

Field 100+ calls per day to determine best route to meet client satisfaction and initialize result oriented action(s).

Determine if calls would need to go onsite or to a remote technician to best serve clients needs.

Work with management on other priority issues that arise within the day to day activities.

Administrative Specialist Jun 2002 - Mar 2007

Dunn Police Department Dunn, NC

Coordinated office inventory by restocking supplies and placing purchase orders.

Received and routed business correspondence to correct department or staff member.

Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Answered telephone inquiries from clients, vendors and the public.

Provided clerical support to company employees, including copying, faxing and file management.

Directed guests and routed deliveries and courier services.

Opened and properly distributed incoming mail.

Helped distribute employee notices and mail around the office.

Maintained a clean reception area, including lounge and associated areas.

Drafted biweekly time sheets for employees.

Completed data entry, tracked resumes and maintained the applicant tracking system.

Screened all visitors and directed them to the correct employee or office.

education

1989

Erwin High School Erwin NC

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