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Manager Service

Erie County, New York, United States
May 25, 2018

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Jennifer Uhlman, MSW

** ****** ****

Orchard Park, NY 14127

716-***-**** 716-***-****


Health Force, Cheektowaga, NY August 2016-April 2018

Service Coordinator/Social Worker

•Developed Initial and Revised Service Plans for the NHTD and TBI Waiver Programs.

•Provided case management to a diverse client population living within the community.

•Implemented and monitored all services in the Service Plan.

•Advocated and ensured participants received appropriate and adequate services from providers.

•Knowledgeable of NY State regulations and requirements as related to NY State home care.

•Monitored participants participation in Medicaid, Medicare and Social Services.

Southeast Works, Depew, NY May 2010-February 2015

Community Habilitation Manager,

Behavior Intervention Specialist I, Residential Manager

•OPWDD CHOICES administrator for my department.

•Apartment Manager for two apartment buildings

•Responsible for Habilitation Services for 55 people in the community including safe environments, daily living skills, medical issues, recreation and financial management.

•Representative Payee for 11 individuals.

•Completed OPWDD contracts for rent subsidies and transitional funds.

•Assisted individuals in establishing independent housing and applicable benefits.

•Reviewed and maintained documentation according to State and Federal regulations.

•Created Behavior Intervention Plans in accordance with OPWDD regulations.

•Hired and trained all new staff along with creating staff schedules.

•Created new recreation activities program among 10 group homes.

Baker Victory Services January 2009-April 2009

Lackawanna, NY

Program Coordinator

•Managed two group homes including physical plant, clinical and medical concerns, family relations and money management.

•Supervised three managers and 27 Union employees.

People, Inc. August 2003 – June 2008

Williamsville, NY

Quality Assurance Coordinator

•Investigated allegations of abuse in regard to those served by the agency.

•Completed reports in compliance with OPWDD regulation time limits.

•Interviewed employees including upper management, employees of other agencies, family members, consumers and members of the community.

•Worked in partnership with members of various police departments, Adult Protective Services, Child Protective Services and other Human Service Agencies.

•Completed internal surveys of group homes according to Federal Regulations.

•Reviewed household and bank accounting practices, all medical information including follow through with all health issues and residential habilitation programming.

•Ensured residences were compliant with all Federal Regulations and Agency Policies.

•Completed internal plans of corrective action to address issues as found in the internal survey process.

Treatment Coordinator October 2000 – August 2003

•Provided client coordination for a caseload of 32 people.

•Participated as a member of an interdisciplinary team to develop and review programs for increasing Adult Daily Living skills.

•Coordinated medical, social and therapeutic services with residences and service coordinators on behalf of people.

•Taught Strategies for Crisis Intervention and Prevention Training (SCIP-R) as part of a team to new employees of the agency and taught refresher courses for current employees.

•Assisted with implementation and supervision of mealtime protocols.

•Escorted people on medical appointments and to the emergency room as needed.

•Coordinated follow-up care after emergency situations.

Opportunities Unlimited of Niagara February 2000 – October 2000

Niagara Falls, NY

Site Manager

Lutheran Service Society

Williamsville, NY

Residential Habilitation Program Manager September 1998 – February 2000

Senior Direct Care Aide April 1994 – February 1998

Genesee County ARC October 1996 – October 1998

Batavia, NY

Client Coordinator/QMRP/Social Worker

WNY Developmental Disabilities Services Office September 1995 – May 1996

West Seneca, NY

Intake – Intern


•Certified NHTD and TBI Waiver Service Coordinator through Headway of WNY.

•Investigator of Serious Reportable and Reportable Incidents

•Previous Positive Approach and SCIP-R trainer


Masters of Social Work May 1996

State University of New York at Buffalo

Bachelors of Social Work and Sociology May 1992

State University of New York at Brockport

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