Customer Service Manager

Renee Russo

*** * ******* **., **** Springs, CA

*******.**@*****.*** / 207-***-****

Summary

Numerous years of administrative experience • Exceptional client relationships • Excellent communication and organizational skills • Outstanding ethical and confidentiality skills • Ability to work under high stress and pressure in fast-paced environment • Recipient of multiple awards for outstanding client/customer service, including trips abroad Work Experience

Office Manager

Berkana Wellness - Saco, ME

2016 to 2018

Created and operated a Wellness Center offering various forms of work including Coaching, Reiki, Polarity, and Craniosacral Therapies; retailed essential oils, books, yoga essentials and relaxation cds.

Store Team Leader/ Corporate Accounts Manager

Len Libby Handcrafted Chocolates - Scarborough, ME 2011 to 2016

Team Leader of staff to ensure outstanding customer service, including design and set up of displays ● Meet and collaborate with customers nationwide to create specialized orders, including quality control and delivery of product in a timely fashion Litigation Assistant

Drummond Woodsum & MacMahon - Portland, ME

2007 to 2011

Supported employment/school law attorneys in investigations, prepared responses to MHRC, as well as Maine Unemployment Commission ● Superior ability to work in team environment Customer Service Manager

Valmet, Inc. - Portland, ME

1992 to 2007

Managed 13 Customer Service locations throughout North America for Finnish-based company Valmet. Responsibilities included creating and updating Customer Service Training Manual, hiring and training of new personnel, attending trade shows, reporting to headquarters in Helsinki, Finland on quarterly basis; liaison between sales, technical, and customer service departments.

Education

Queens College, New York, New York, 1979, Business Administration University of Southern Maine, Portland, Maine, 2001, Coaching and Reiki Certifications

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