Frank (Lee) Murphy, Jr.

ac5l3q@r.postjobfree.com

*** ****** ** *******, ** 27610

Cell: 919-***-****

Home: 980-***-****

Human Resources:

I am interested in an IT career with your company; a position that will expand my knowledge and challenge me both professionally and personally.

I will be a growing asset to your company as I seek to develop and continue to consistently improve through job training and self-study. My creativity and innovative thinking style will add quality to your organization. I am a quick learner that will adapt to any changing environment. Attached, you will find a copy of my resume for your review. You will notice that, I meet the qualifications that you are seeking for this position. I welcome the opportunity to discuss the position in detail with you.

Thank you in advance for your consideration!

Sincerely,

Frank Lee Murphy Jr

Frank (Lee) Murphy, Jr.

Frank (Lee) Murphy Jr.

Cell: 919-***-****

Home: 980-***-****

ac5l3q@r.postjobfree.com

PROFESSIONAL OBJECTIVE:

To gain employment with an organization that will allow me to development and grow professionally and personally. EDUCATION & CERTIFICATION:

New Horizon 2016 Charlotte, NC

Cisco Certified Network Associate (CCNA)Boot Camp 2016

• CCENT Certification

Central Piedmont Community College Charlotte, NC

Reach IT 2014

• Microsoft Technology Associate (MTA): Networking Fundamentals, Security Fundamentals, and Windows Server Administration; 198 Hour IT Infrastructure Support and ICND 1 & ICND 2 O.M.I.T.T. Trade School Charlotte, NC

Mechanical Maintenance Certification (HVAC) 2011

• EPA 608 Universal; Electrical; O.S.H.A. 10 hr. Occupational Safety; Fork Lift Bowie State University, Bowie Maryland -

Bachelor of Science in Sociology, (Criminal Justice) 1998

EXPERIENCE:

Apex Inc (Century Link) Raleigh, NC 04/17-04/18

Operation Tech 1 (IPTAC-NOC)

• Trouble shot and Triage initial alarms, Receive calls and tickets from Customers: WAN/LAN’s: DS3, DS1, DS0’s, T1’s, T3’s, Alcatels, Cisco, Juniper Router, Edge and Priv Routers, VPN, Wireless Back-ups, Firewalls, and BGP

• Resolved or escalated customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner.

• Used INTAS and LIMS for Testing and Informal issues.

• Ensure Remedy ticket documentation was accurate and thorough.

• Interacted with customers, via multiple communications methods, per established customer service and quality guidelines. Provided Customers with an outstanding service experience.

• Identified recurring incidents and trends, and escalate appropriately.

• Contributed, in a positive way, toward meeting/exceeding service level agreements and organizational performance metrics.

• Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources)

• Dispatched Field Techs and set up Vendor meets

Fellowship Health Resources Arlington, VA 10/13-02/14 Lead House Manger/Mental Health Counselor/Safety Inspector

• Created food menus and purchased house needs on weekly basis

• Issued medication and monitored consumer at all times

• Conducted Intakes

• Scheduled doctors appointment

• Transported consumer to all appointment

• Completed daily and monthly notes

• Coordinate staff meeting and produce treatment plans

• Oversaw house chores and safety measures

Care Company Washington, DC 04/12- 10/13

Community Support Specialist

• Completed Intakes by appointment

• Schedule medical/psychiatric appointment

• Assisted consumer meet community support needs

• Developed treatment and crisis plans based on consumer needs

• Maintained complete accurate running notes and service records of services provided to consumers per treatment plans and delivered medication to consumers Insight Human Services; Gastonia, N.C. 08/07- 05/08 Mobile Crisis

• Provided an immediate evaluation, triage and assessments to persons having mental health, developmental disabilities, and or substance abuse issues

• Connected services, treatment, and support to effect symptom reduction, harm reduction, and/or to safely transition person in crisis to appropriate crisis stabilization and detoxification support services

• Interfaced and communicated with E.R. Doctors, Nurses; Hospitals; Treatment Centers; Law Enforcement, Intake persons and Magistrates

• Created initial development and revision of crisis plan (Intro PCP: Person Centered Plan)

• Managed assessments to ensure an effective engagement of appropriate treatment/disposition. Alexander Youth Network; Charlotte, N.C. 06/05 - 07/07 Behavioral Health Counselor

• Monitored troubled youth in a community base location(s) to promote compliance with preset goals and objectives; also restrained clients as when appropriate

• Prepared meals during shift; Performed administrative and domestic duties as needed or assigned Interfaced with case managers, teachers, parents, administrators, the public and police

• Maintained complete and accurate notes and records of youth’s activities about preset goals and objectives daily

Cleveland County Department of Social Services; Shelby, N.C. 10/03 - 1/05 Social Worker III

• Responded to emergency calls in regards to children’s wellbeing from law enforcement and the public Made Investigative inquiries about abuse, neglect, and dependency of children and adults

• Conducted comprehensive assessment of family functioning, environmental conditions, the specific allegations and the risk of harm to the children as well as any early service intervention

• Accessed safety factor derived from actual facts from investigation and incoming reports

• Interfaced with families, schools, attorneys, placing agents, law enforcement, doctors, and other sources

• Made decisions about the safety of children and implemented protection safety plans with families and care takers.

Consolidated Family Services Washington, D.C. 03/01 - 09/03 Case Manager/Project Manager

• Interfaced with social workers, attorneys, judges, teachers, business persons, families and placing agents on behalf of previously incarcerated juvenile delinquents in Independent Living Program

• Created Individual Service Plans that were goal oriented

• Created monthly and weekly reports for court

• Maintained complete and accurate records on client’s follow-up activities and kept statistics for weekly, monthly, quarterly and annual reports; Lead and Implemented training needs, assisted in developing outreach services in selected locations, providing IT training, supervision, mentoring and oversight for implementation of community based projects.

• Supervised at least 10-15 employees.

• Setup computer system in each location for facility usage; wi-fi and printer setup, initial Windows configurations.

SKILLS:

Advance knowledge of Microsoft office products

Cisco: CCENT CISCO ID: CSCO12913448

Pure Storage: FA-400 System, FA-405, Flash Array//m Assisted the IT department as needed; trouble shoot printer, internet connections, recover files from network. Problem Solving; Communications; Dependability; Attention to Detail

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