Life Insurance Manager

JIGAR KHAMAR

*** ***** *** *****: 732-***-****

Iselin, NJ 08830 Email: ***********@*****.***

SUMMARY: - 12+ years of experience encompassing wide range of skill sets and roles exhibiting strong management and technical skills.

- End to end Project Management experience including impact analysis, scope management, solution delivery, resource and financial management.

- Extensive experience in insurance product development using JAD, Waterfall and Agile methodology.

EDUCATION: New Jersey Institute of Technology. Newark, NJ January 2011

Master of Science in Computer Science,

New Jersey Institute of Technology. Newark, NJ

Bachelor of Science in Computer Science with Minor in Mathematics

FLMI Level 1 (LOMA 280 and LOMA 290)

TECHNICAL

SKILLS: Languages: IBM Assembler, IDMS, ADSO, COBOL, CICS, C/C++, JAVA, PL/SQL, DB2

Software: Remedy, RT, Lotus Notes, ISPF, TSO, Xpediter, VSAM, JCL, File Aid, QMF, BMC Catalog

Manager, Service Now, TOAD, XML SPY, Office 2016, Rally, SOAP UI, Visio, SharePoint,

ALM, JIRA, Confluence, Power BI, CRM, Noble Dialer, Smartsheet, LM

EXPERIENCE:

10/ 17 - Current Tranzact, Business System Analyst Fort Lee, NJ

Elicit requirements and create functional specifications based on high level requirements.

Conduct design reviews, demos for projects/features with internal and external clients.

Estimate level of effort for the defined scope. Work closely with multiple vendors to gather requirements.

Configure business processes and UI using life cycle management tools.

09/12 - Current Middlesex County College, Adjunct Instructor Edison NJ

Develop and instruct Computer Science courses.

Provide the expertise and knowledge that support the college curriculum and programs.

As a Member of Adjunct Council, provide guidance and help prepare for New Adjunct Orientation/ welcome

back night and Adjunct faculty development day.

01/17 -06/17 United Health Group, IT Systems Analyst Basking Ridge, NJ

Coordinate and facilitate sessions to elicit business/technical requirements for healthcare provider system.

Discover, explore and perform analysis of Provider’s data coming from various Consumer’s Application to Mainframe System and Mainframe to BDPass (Hadoop environment).

Map data from source systems (DB2/COBOL) to Hadoop environment and to front end applications.

Use copybook layouts as foundation to create new web APIs to replace existing web services.

Design new IDMS screens or add new fields to the existing screens with access control and functionality.

Work with Scrum team to identify and recommend design/solutions that would work on JAVA applications.

Assist scrum master in sprint planning and pre-planning sessions.

Used Rally to add tasks for user stories to track requirements for APIs.

Worked with BAs to identify business rules that are scheduled for current sprint.

Develop and document detailed user stories, acceptance criteria and flow diagrams.

Assist product owner to create backlogs items based the priority and sprint schedules.

Conduct walk-throughs with technical and business teams. Ensure signoffs are completed in time for development and QA to start. Used SharePoint for approvals from Tech team and business owners.

Analyze the impact on various components of BDPass such as Sqoop, PIG Process, and Elastic Search.

Review test results in XML/JSON format (Request/response) using SoapUI.

Assist QA with internal test preparation by creating Test plans, Test cases, and Test data.

11/16 – 01/2017 Guardian Life, Systems Analyst II New York, NY

Involved in initial project kick off meetings to identify the scope and timeline for enhancements.

Document business/system requirements for business functions of dental web application. Map data from front end systems to Oracle database for claims, payments and enrollments.

Facilitated daily meetings with offshore Dev and QA teams through all phases of the project.

Involved in identifying functional requirements to buy vendor products that handles IDMS screen layouts.

Transformed SDLC methodology to Agile for small enhancements.

03/12 -11/2016 New York Life Insurance Company, Sr. Associate Clinton, NJ

Facilitated requirement gathering sessions with the Business and end users to define and capture requirements.

Identified and documented all use case components including normal, alternate and exception flows.

Documented acceptance criteria and performed gap analysis. Involved in daily stand up meetings for status.

Facilitated meetings with User Experience team to review site flow, Wireframes and click-able prototypes.

Created test plan, test cases in Quality Center & prepare test data for each sprint.

Worked with Product owners to understand Scope backlog construct user stories for each sprint.

Managed onshore/offshore teams for financial applications that handle market conduct exams, corporate audits, transaction history and claims.

Handled ad hoc report requests from various business areas across the company.

Create processes for future reference as system was identified as data source that carried many business rules.

Worked on new interface that provided various financial transactions to Data warehouse application.

Involved in JAD sessions to understand requirements and provide expert suggestion in designing solution.

Worked on web-services that provided data to portal system based on request parameters. Communicate and conduct walk through with business at each phase of the project.

Mapped all data elements from input transaction (103x) for policy issue application using accord standards.

Request and set soft/hard allocations in Clarity PPM for all tasks. Run reports in Clarity to plan FTEs.

Part of a Klapper team. Worked with business partners in various areas for process improvements within application development to support business needs.

Responsible and accountable for all phases of knowledge management initiatives for insurance products.

Disaster Recover representative for the division. Analyze the impact on all applications and create plan that makes DR process more efficient.

Worked with third party testing team to ensure entry and exit test criteria.

Performed Functionality, Cross browser, Regression, End-to-End, User Acceptance, Web Service testing.

Led and managed testing activities within internal downstream applications and vendor partners.

Classify and prioritize production issues and assign it to internal business units.

03/10-03/2012 New York Life Insurance Company, Applications Specialist Clinton NJ

Heavily involved in development of new Universal Life, Whole life and Annuity products.

Subject Matter expert for Company‘s various internal Applications including New Business, billing, auto activity, terminations, calculations, rates, claims and correspondence within mainframe Policy Admin system.

Review source code in all IDMS/ADSO/COBOL/Assembler/Mainframe applications for impact analysis and current logic.

Worked with release manager to identify all JCLs and screen layouts that are planned to each release.

Intensive interaction with in house customers to gather requirements for product implementation/Enhancement. Work with LOBs to get change management approval before implementation.

Familiar with business processes, Use this knowledge to optimize system’s design efforts.

Work with onshore/offshore teams to get estimates for all impacted systems and set allocations in PPM/Clarity.

Involve in all phases of SDLC. Dealing with Project Managers, Business Customers and System Testers.

Ensure that system changes are properly controlled and implemented initiated by Help Desk Work Orders

Performed Knowledge Transfer seminar for team members to increase business knowledge.

01/08-03/10 New York Life Insurance Company, Programmer Analyst Clinton NJ

Created internal and external design specifications for new projects based on business requirements.

Provide estimate for the project with time line and charge web time appropriately.

Represent team in project meetings and create side meetings with smaller groups if needed.

Work on various work orders based priority to meet SLAs. Identify the root cause and provide manual or permanent fix. Identify similar cases from production and apply the solution after customer accepting testing.

Involved in Disaster Recovery exercise. Setup necessary jobs in DR environment and follow each batch cycle.

Ensure all changes are present in Unit region and after testing moved to Model region.

10/06-01/08 New York Life Insurance Company, Programmer Clinton NJ

Code and test modifications to programs, procedures based on specifications using DB2/IDMS/COBOL.

Document processing and programs as required and upload on team database.

Interact with other teams to coordinate production fixes and system enhancement.

Utilize development tools and common routines as directed.

Schedule JCL and programming changes and monitor them during production move.

10/04 - 10/06 New York Life Insurance Company, Associate Programmer Clinton, NJ

Assist in developing and modifying data and module design specifications in COBOL and IBM Assembly.

Conduct straightforward unit testing and assist in system acceptance testing.

Identify the source of production problems and assist with resolution.

Perform other assignments to comply with Corporate Information’s mission

Status: US Citizen

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