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Human Resources Employee Relations

Columbus, Georgia, United States
May 25, 2018

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Professional Summary


Work History

M P. M

**** ******** ****, ********, ** 31904 • Home: 706-***-**** • Experienced professional with over 15 years of experience in sales, recruiting, and HR management. 13 years within the staffing, corporate, and call center recruiting environment. Bachelor's Degree focused in Organizational Management, Human Resources from Colorado Christian University. Leadership Style: I am extremely dependable, loyal, helpful and upbeat with a positive attitude. I believe in guiding people to success by providing them with the tools needed to be successful. Client- focused with 15+ years of providing solutions to customers, understanding their needs and partnering to achieve goals.

Areas of Strength: Recruiting Leadership, Communication, Relationship Management, Team Engagement, Candidate/Employee Experience, Data Driven Business Insight, Growth and Customer Focus, and Technically-savvy with training and presentation skills. Client-focused with 15+ years of providing solutions to customers, understanding their needs and partnering to achieve goals. AIRS Certified

PeopleSoft, Taleo, Vurv, RecruitMax, INFOR,


WorkDay, myHR, ProveIt, Previsor, SHL,

JDEdwards, SAP, Office 365, Outlook 2013,

Excel, PowerPoint, MS Word, Google Docs,



Conflict resolution

Strong verbal communication

Extremely organized

Process implementation

Staff development

Talent Acquisition Recruiter II, 07/2010 to Current ServiceMaster – Memphis, TN

• Plan and execute vital recruiting projects to ensure candidate pipelines are developed, maintained throughout peak season

• Responsible for managing full life cycle recruiting for over 300-500 new hires within an eight month period

• Continually improve all processes pertaining to recruitment strategy, retention, and internal/external hire experience

• Nurture and build relationships with all business partners Coordinate and partner with compensation, benefits, payroll, employee relations and legal to ensure compliance

• Provide coaching and change management through communications, feedback, and implementing improvements based on client desires

• Partner with local universities and provide consultative services to graduates whilst promoting employment opportunities

•Compile recruiting metrics for various recruiting projects and anticipate clients needs Senior Recruiter, 04/2003 to 01/2009

Aflac – Columbus, Ga

• Coordinated recruitment strategies for the core business units and other areas of the business as assigned

•Developed partnerships with executives and managers to implement strategic staffing plans.

•Responsible for motivation, coaching and development of the corporate recruiters within the team.

• Supervised team members to ensure that established goals were met

•.Lead critical call center and support services recruiting projects to improve front line retention and effective recruitment and selection processes.

• Provided full life cycle recruiting and on-boarding services for high volume and executive level positions.

• Oversee and continually improve all processes pertaining to recruitment, retention, internal applicant experience, job description enhancement, compensation market reviews, internal transfers and diversity awareness.

• Integrated human resources legal practices through management training in effective communications and continual feedback from clients and peers

Account Executive, 04/2001 to 03/2003

MediaCom – Columbus, Ga

•Solicits customers through telephone and in person presentations.

• Identifies demographic advertising needs.•

•Assess business marketing needs and create advertising recommendations for clients.

•Built client base by developing new relationships, cold calling and visiting clients on a weekly basis.

• Prepare advertising contracts on behalf of the company.

• Submit all advertising contracts and schedules to the Sales Manager for approval.

• Complete all sales related paperwork including reports, traffic, credit applications, etc.

• Coordinate and assist with production plans, when necessary, assists in coordination of external production.

• Adhere to all office policies, including recommended rates and packages.

• Collected on accounts and made payment arrangements Education

collection procedures including processing of client contracts and confirmations.

•Stay informed of the competition

•Solved customer problems by offering relevant additional air space and related service Human Resources Manager, 01/1999 to 01/2001

RC Cola

Member of executive management strategic planning team. Responsible for all HR functions for organization to include: recruiting, interviewing, testing, new employee orientation, training, benefits administration, safety, workers' compensation, payroll, and employee relations.

Served as HR Business Partner consulting with managers on all issues regarding employee relations, job performance, employee grievances, disciplinary actions, and other employee related issues. Conducted investigations and developed plans to resolve issues. Processed unemployment claims and attended appeal hearings.

Wrote, implemented and communicated various company policies and procedures and offered guidance and assistance to supervisors/managers to ensure compliance. Conducted and arranged training/developmental workshops for employees, supervisors, and management team such as EEO, FLSA, OSHA, interviewing, employee development, progressive discipline, customer service, safety compliance and training, and other related areas. Managed all aspects of benefits administration to include health, dental and vision plans, short-term and long term disability, FMLA, life and dependent life coverage, 401K plan, retirement pension plan, worker's compensation, and EAP.

Managed complete employment process: advertising, recruiting, screening, interviewing, testing and hiring candidates for open positions. Assisted managers with staffing needs, analyzing jobs and compensation as needed.

Assisted with the implementation of new payroll/time keeping system (ADP) to insure smooth transition for corporate office, local business unit and employees. Manage and process bi-weekly payroll for local business unit.

B.S: Organizational Management of Human Resources, Colorado Christian University - Lakewood, CO

Organizational Management of Human Resources

Accounting Diploma:

Chattahoochee Community College - Marietta, GA

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