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Active Directory Windows Server

Location:
New York, New York, United States
Posted:
May 25, 2018

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Resume:

TORRES R. MCPHERSON

ac5l2s@r.postjobfree.com

347-***-**** cell 718-***-**** home

Brooklyn NY

SUMMARY:

Highly motivated Systems Administrator and IT Support with 15 plus years of experience in troubleshooting, configuring, and optimizing computer Hardware / Software and Administration of network and Systems

Exceptional at identifying and solving problems

Highly skilled in customer service and the ability to communicate complex technical information into language users can understand

Valid and clean driver’s license

HIPAA certified and HL7 ITIL compliant

SKILLS:

Database: Installation and administration: Oracle, MS-SQL Server 2000/2005

Athena installation and configuration for Nurses and Physical therapist

Messaging: MS Exchange (2003/2007/2010,2013), Postfix, Outlook, IMAP, POP, SMTP

MS Office: Installation and configuration: 2003, 2007 and 2013 2016 0ffice 365 (Word, Excel, PowerPoint, Outlook, And SharePoint)Lync Skype for Business

Security: Antivirus, Firewall, IDS, Clustering, Network load balancing and High Availability, Remote Access and Network Access Protection, Monitoring and Performance Computers, Symantec Endpoint Encryption

Virtualization: VMware, Citrix (XenDesktop and XenApp)

Mobile devices: Configuring Smartphones including Apple's iOS, Google's Android, Microsoft's Windows Phone and RIM's BlackBerry OS

CERTIFICATIONS:

JOSEPH BULOVA, WOODSIDE, NY

Digital Computer Repair,

Per Scholas, Bronx NY

A+ Certification

EXPERIENCE:

STAFFING Agencies Mar 2009 – Present

System Administrator/Helpdesk Desktop Support Analyst

Clients: M&T 3/09-4/11, AT&T 9/11-3/12, Citigroup, Cathay Bank 5/11-8/11, Beth Abraham 4/11 -7/12, Girl scouts USA 8/12-9/15 Chase refresh project 04/ 16-Present Full Beauty Brand 5/17-

Telephone Support level 1 Triage and or escalate

Building PCs, Repairing & Installing hardware parts for Desktops, Laptops and Printers

Installed and Configuring MS Office applications 2003-2016 office 365

Migrating user data and upgrading from Windows 7-windows 10

Managed User Profiles, Migrating User Profile Data using Windows Easy Transfer and USMT

Managed and Deployed Symantec Endpoint Encryption on all assets on the network and Laptops

Deployed System Images using MDT (Microsoft Deployment Toolkit), WDS and SCCM Managed Applications using The Application Compatibility Toolkit, managing AppLocker and Software Restriction Policies

Analyzed and fixing various hardware and software errors using programs such as Recovery Console

Managed Network Connections, Troubleshooting Wireless Networks and Configuring Wireless Network Security

Managed Windows Firewall with Advanced Security, configuring Remote Desktop and VPN Connections

Shared Resources, mapping Drives, managing Folders and Files Access

Managed User Account Control, Configuring User Rights and Resolving Authentication Issues

Managed Active Directory Accounts (Users, Groups, Computers and Organizational Units)

Managed OUs and assigning specific group policies (GPO) via Active directory on Windows Server 2008

Integrated DNS (Domain Name System) with AD DS (Active directory Domain Services)

Centralized update deployment solutions using Windows Server Update Services (WSUS)

NYC HRA Sep 2015 –Jun 2016

System Administrator

Telephone Support and Face to Face client interaction Triage and or escalate

Troubleshoot day-to-day enterprise application issues for CMMS and SCADA systems

Install, configure and troubleshoot mobile devices/Apps, barcode scanners, label printers, etc.

Provide support for field offices and remote devices

Perform inventory of on-site and remote assets located throughout the five boroughs

Create and modify VMware and Citrix accounts

Coordinate application upgrades, changes and patches

Support Desktop and laptop hardware, MS Windows and MS Office applications

Coordinate with bureau I.T for news of hardware requirements

A & E TELEVISION Feb 2000 - Nov 2008

System and Network support technician

Installed, Configuration and Troubleshooting of wired and wireless networks: LAN and WAN

Managed the resources over the network and ensuring system security (Symantec Antivirus, fwbuilder Firewall, Snort IDS)

Troubleshot, configured, and optimized computers (Hardware / Software), Laptops, Desktops, Servers and Printers

Installed various OS, such as XP, Vista, Windows 7 and MAC OS X

Installing and Configuring MS Office applications 2003, 2007 and 2010 and various software

Managed Windows Firewall with Advanced Security, configuring Remote Desktop and VPN Connections

Shared Resources, mapping Drives, managing Folders and Files Access

Managed User Account Control, Configuring User Rights and Resolving Authentication Issues

Managed Active Directory Accounts (Users, Groups, Computers and Organizational Units)

Managed OUs and assigning specific group policies (GPO) via Active directory on Windows Server 2008

Integrated DNS (Domain Name System) with AD DS (Active directory Domain Services)

METROPLUS HEALTHCARE NYCHHC Apr 1993 - Oct 1999

Network and System Analyst

Installed various OS, such as Windows 311 for workgroups and Microsoft Office

Ensured desktop computers interconnect seamlessly with files servers, Print Servers and emails servers

Managed User Profiles, Migrating User Profile Data using Windows Easy Transfer

Troubleshot networking, routing and interconnectivity issues, including troubleshooting of network device configuration

Remotely connected to user computers to troubleshoot issues and installed software

Supported, test, and troubleshoot hardware, software and OS problems

Packaged and deploy Applications / Operating Systems

Managed and troubleshoot Laptops, Desktops, Servers and Printers (DELL, HP, IBM, Lexmark)

Answered questions and resolve problems and analyze information from customers to determine the next appropriate action

Deployed and manage security patches and Anti-virus

EDUCATION:

PER SCHOLAS, INSTITUTE FOR TECHNOLOGY, BRONX, N.Y.

IT Professional training



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