Human Resources Customer Service

Ricci F. Cashwell Vila

West Carrollton, Ohio *******@*****.*** 937-***-****

Human Resources Professional

SUMMARY OF QUALIFICATIONS

Motivated and highly effective Recruiter who promotes positive and productive environments. Remains calm and collected in high stress environments. Experience in interviewing, screening resumes, sourcing, prospecting, qualifying and closing candidates, as well as follow up.

CORE COMPETENCIES

Microsoft Office 07-10 Excel 07-10 PowerPoint Outlook

Access SnagIt PeopleSoft SAP

TAM Taleo Kronos KWANTEK

Lync Success Factors Share Point Deltek Time & Expense

E-Verify SmartFind ADP Ohio New Hire Reporting Ctr.

Strategic Planning Communication Skills Recruitment Change Management

Teamwork & Collaboration New Hire Orientation HR Support Organizational Development Ethics & Discretion HR Support Policies & Procedures Mgmt. Engine Service Desk Plus

Analytical Labor Relations Career Development HRIS

Strategic Staffing Project Management Training/Development Compensation and Benefits

PROFESSIONAL EXPERIENCE

Recruiter, 07/2016 to 09/2016

Parallel Education Division - Dayton, OH

Recruiting Substitute teachers for Dayton Public Schools, Charter Schools and SMART Bilingual.

Answering incoming calls and making calls

Conducted phone screening, interviews and Interviews and Onboarding

Providing instructions on how to apply and update a Teaching Licensure

Applying and updating Teaching Licensures

Administrating drug test

Orientation participation and conducting

Updating each teacher’s information in our online system.

Inputting teachers and classroom assignments into each of the partnering school rosters.

Faxing and scanning new teacher required forms, to update their files

Entering substitute teachers and other school administration into the online assignment access site (SmartFind – eschoolsolutions.com)

Adding and editing entered information in SmartFind

Recruiter, 01/2015 to 06/2015

DRS ICAS, LLC Technologies - Beavercreek, OH

Schedule phone screening and onsite interviews

Update the online database, Job Requisitions and submit Manual Expense Reports

Provide company benefit information to applicants in onsite interviews

Attend Career Fairs

Report all newly hired persons into the system electronically

I9 information

Daily entering my hours worked, weekly signing and submitting for approval

Reviewing and emailing company HR Policies and forms

Ad-Hoc Prescreening customers, applicants, suppliers, vendors and contractors

Submitting tickets; reporting of computer account issues or problems

Performing background checks by verifying previous employment, criminal history and references

Customer Service Representative, 10/1995 to 07/2014

LBrands – Victoria’s Secret Direct, Kettering, OH

Providing order status and solutions to billing inquiries

Effectively handling complaints by issuing price adjustments, researching validity and Website troubleshooting

Human Resources Recruiter and Coordinator, 06/2000 to 11/2010

LBrands – Victoria’s Secret Direct, Kettering, OH

Planning and coordinating recruiting needs by sourcing thru direct calling, online postings and associate referrals

Scheduling onsite interviews, attending job fairs and other networking opportunities while providing timely feedback

Viewing and updating information in Job Requisitions

Identifying constraints, recommending improvement opportunities, tracking and evaluating key successes and performance metrics

EDUCATION

MBA: Masters Business Administration - Business Management, 2013

Keller Graduate School of Management - Beavercreek, OH

BBM: Bachelors of Business Management-Human Resources Management, 2012

DeVry University - Beavercreek, OH

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