Administrative Assistant Customer Service

AIDA L. RODRIGUEZ

*** ***** ******, ***. *

York, PR 17404

787-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

Nearly twenty years office experience including knowledge of Microsoft Word, Excel and Outlook.

Self-motivated; able to implement decisions and set effective priorities to achieve both immediate and long-term goals.

Bilingual – Spanish and English with excellent communication skills, both oral and written.

Proven interpersonal skills, having dealt with a variety of professionals and clients

PROFESSIONAL EXPERIENCE

COMMSENSE, Aguadilla, PR 2014

• Communicator

Inbound/Outbound Customer Engagement Services. Customer Interactions in English/Spanish or Mixed-

Language Preference. Inbound Sales (Direct Response, Catalog, Direct Mail). Customer Care, Product/Service

Upgrade Renewals, Nonprofit Fundraising, Customer “Win-back” and Automated Messaging Campaigns.

WESTERNBANK, Mayaguez, PR 1995-2010

• Compliance Officer

Assist in the creation of annual work plan and compliance programs. Perform audits/reviews of federal regulations and recommend corrective actions. Analyze changes in laws and regulations and determine the impact to the Bank and/or modifications required in internal procedures. Investigate and conclude complaints from clients and regulators. Create Spreadsheets, Memorandums, and Reports. English Translation of Bank forms.

• Claims Officer, Fraud Analyst, Customer Service & POS Representative

Investigate Credit Card Disputes & Fraud Matters, Process Chargeback’s & Representments, Credit and/or Debit Cardholder’s Accounts, Post Payments, Report Fraud Transactions to Visa/MasterCard, Represent Westernbank in the Court of Law on Credit Card Fraud. English Translation of Documents, Deadline Oriented. (Pre)Arbitration and Good Faith. Process Incoming ATM Disputes, Accounts Payable and Accounts Receivable. Clarify Differences w/Acct Reconciliations, Handle General Ledger Accounting, Exchange funds w/participating institutions, Journal Entries, Metered & Non-Metered Mail, Stamp & Distribute Correspondence. Program/Initialize POS Terminals. Service Merchants with Inquiries or Supplies.

• Office Clerk

Register and Process Loans, Data Entry & Acquire Credit Reports.

LAW OFFICES OF NASSER A. TAHA, Lajas, PR 1994-1995

•Legal Secretary

MR. SPECIAL SUPERMARKETS, INC., Lajas, PR 1990-1994

• Assistant Manager/ Head Cashier

PROFESSIONAL RADIO BROADCASTING, WAVB, Super B, Lajas, PR 1993

•Administrative Assistant

EXTRACURRICULAR AND/OR VOLUNTEER WORK

AVON Rep. from 1994-Feb. 2018

JENNIFER REYES, FEMA Ponce, PR 2017-2018

•Nanny

Provide a Safe, Caring, Nurturing and Stimulating Environment in which the Child Thrives and Develops.

DEL MAR EVENTS, El Nuevo Día, San Juan, PR 2016

•School Usher & Compliance

Supervise Students (up to 3 Classes) on Bus and during Educational Activities. Register. Roll Calls. Food Administration

ARELLIS RODRIGUEZ LUGO, Lajas PR 2014-2018

• Caretaker

Trauma Wound Dressing, Cleanse Ulcers/Abscess. Watch over Cardiac/Diabetic Patient, Accompany Patient to Doctor's Appointments and Hospital Stays, Personal Hygiene, Follow-up on Intake of Medications, Monitor Glucose Levels.

EDUCATION

PONCE PARAMEDICAL COLLEGE, Mayagüez PR

• Radiology Technologist 2014

INSTITUTO DE BANCA, Mayagüez PR

• Secretarial with Word Processing 1991

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