Jacenthia B. Miller

Montgomery, AL *****

Cell: 334-***-****

ac5kzm@r.postjobfree.com

Summary of Qualifications: 20+ years of Information Clerk Experience

20+ years of Customer Service Experience

14 years of Call Center Representative Experience

3 years of Medical Billing Specialist Experience

2 years of Financial Processing Clerk Experience

Skills & Profile: Problem Solving

Computer and Data Entry

Leadership Capabilities

Excellent Communication

Experience:

Feb. 2018 Easter Seals- Montgomery Career Center Montgomery, AL

to Present Switchboard Operator

Answer incoming phone calls and direct calls to correct lines

Provide general customer service by phone

Aug. 2008 Call Center Representative Montgomery, AL

to Aug. 2014 Hewlett Packard

Resolved claim processing and technical customer issues by phones

Received incoming calls and perform data entry duties

Trained employees and supervise 14 team members as a team leader

Sep. 2000 Call Center Representative Montgomery, AL

to Aug. 2008 Electronic Data Systems

Performed reception duties when needed and distribute mail

Received incoming calls to provide general customer service

Assisted with general claim processing and technical issues

Nov. 1997 Medical Billing Specialist Montgomery, AL

to Aug. 2000 Alabama Medical Inc.

Performed data entry duties and provided customer service

Handled account receivable past due accounts

Collected account payments by phone

Education: Robert E. Lee High School Montgomery, AL

High School Diploma

Data Training/Data Professionals Montgomery, AL

Data Training Certification Data Entry, Typing, 10-key Calculator, Word Perfect Word Processing

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