Customer Service Data Entry
Resume:
Jacenthia B. Miller
Montgomery, AL *****
Cell: 334-***-****
***************@*****.***
Summary of Qualifications: 20+ years of Information Clerk Experience
20+ years of Customer Service Experience
14 years of Call Center Representative Experience
3 years of Medical Billing Specialist Experience
2 years of Financial Processing Clerk Experience
Skills & Profile: Problem Solving
Computer and Data Entry
Leadership Capabilities
Excellent Communication
Experience:
Feb. 2018 Easter Seals- Montgomery Career Center Montgomery, AL
to Present Switchboard Operator
Answer incoming phone calls and direct calls to correct lines
Provide general customer service by phone
Aug. 2008 Call Center Representative Montgomery, AL
to Aug. 2014 Hewlett Packard
Resolved claim processing and technical customer issues by phones
Received incoming calls and perform data entry duties
Trained employees and supervise 14 team members as a team leader
Sep. 2000 Call Center Representative Montgomery, AL
to Aug. 2008 Electronic Data Systems
Performed reception duties when needed and distribute mail
Received incoming calls to provide general customer service
Assisted with general claim processing and technical issues
Nov. 1997 Medical Billing Specialist Montgomery, AL
to Aug. 2000 Alabama Medical Inc.
Performed data entry duties and provided customer service
Handled account receivable past due accounts
Collected account payments by phone
Education: Robert E. Lee High School Montgomery, AL
High School Diploma
Data Training/Data Professionals Montgomery, AL
Data Training Certification Data Entry, Typing, 10-key Calculator, Word Perfect Word Processing
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