Office Clerk

John Stubblefield *** Atlantic Avenue, Collingswood, NJ 08108

E-Mail: *************@***.*** • Home Phone: 856-***-**** • Cellular: 856-***-****

Summary:

Skillful clerk, completed varied clerical assignments, provided valuable customer care services, and performed administrative assistance tasks throughout career in office environment.

Experience:

Contemporary Staffing Solutions – Staffing Agency, Phila., PA – October 2017 to December 2017

Contract Position: Comcast Cable Corporation – Philadelphia, PA

* Processing Safety Certification forms for Comcast Technicians: Print, organize and enter all safety certification forms. Scan and organize PDF’s by form type and date.

* Testing various online and web courses in anticipation of course migration from Learning Management System to Success Factors.

* Clerical projects as required, such as creating mail distribution lists and reaching out to Comcast clients for copies of their MSA (Master Service Agreement).

Contemporary Staffing Solutions – Staffing Agency, Mt. Laurel, NJ - April 2017 to May 2017

Contract Position: B Positive National Blood Services

* Entered 1000 files from paper into database.

* Entered each completed file into Excel.

* Meet with B Positive staff to bring any problem files to their attention.

The Bettinger Company – Staffing Agency, Philadelphia, PA – April 2016 to August 2016

Contract Position: U.S. Equal Employment Opportunity Commission (EEOC):

* Organized and filed EEOC cases by charge number for the years 2002 through 2016.

* Entered each case into the EEOC database to verify it’s eligibility for destruction based on the

EEOC guidelines for record retention. Code and update a file once it has been destroyed.

* Liaised with EEOC staff to access and deliver case files to investigators.

Liaised with EEOC staff to assist in the process of organizing Iron Mountain Shredding pickups

for the removal of destroyed confidential material.

* Completely re-organized the set up of the file room based on year and file case number.

* Involved in entering the 131 form, a new inquiry form, the first step of a charging party opening a

formal complaint.

* Assisted reception area when required.

The Bettinger Company – Staffing Agency, Philadelphia, PA - October 2015 to March 2016

Contract Position: Drexel University Enrollment Management Department:

* Alpha/Numeric Entry of High School and College Transcripts of prospective and returning students.

* Processing student forms and documents in the Banner and Slate systems.

* Perform Audit Check projects as assigned.

American College of Radiology, Philadelphia, PA - 2012 to 2014

Administrative Assistant

*QC/Quality Control and re-review of expense reports. Login and monitor all expenses on Excel Tracker. Liaise with accounting to resolve any issues with the expense reports. Follow up with site personnel on any missing or outstanding items/issues.

*PSA (Protocol Specification Application): Vet PSAs to ensure all required items have been completed. Follow up with sites to obtain missing information required. Assist sites with any follow-up questions. Prepare the PSA for submission to ACRIN Application once it is complete.

*American College of Radiology/ACRIN Login Name and Password: Assist web users in obtaining an ACRIN login name and password, or reader ID of a radiologist to obtain access and be functional within the ACRIN website. Tasks include ensuring radiologists have completed an RA Tutorial and Human Service Protection training; assisting in obtaining required parts of the login name and password process; and updating web users’ contact information in the Clinical Trials System and the Clinical Mail System.

*Central Reader Review: Prep for a physician’s visit to the American College of Radiology to read imaging forms. Responsibilities include e-mailing PHL-Visitors to alert them when a physician will be arriving at ACRIN HQ; prepping the necessary forms for the physician to fill out (such as his/her invoice for payment, expense report, and a Memorandum of Understanding); reaching out to the physician to order breakfast/lunch items; and collecting all of the forms once the physician has signed and dated them and distributing them to the appropriate personnel for processing.

* Protocol Teleconferences: Set up protocol teleconferences through meeting invitations. Send out e-mail reminders. Work with protocol personnel if the teleconference needs to be canceled or rescheduled.

* Doodle Poll: Create a poll and send out to recipients to request dates and times that would work best for their schedule when looking for feedback on the scheduling of a teleconference or Go To Meeting.

*Go To Meeting: Create a Go To Meeting and distribute the Go To Meeting link to the appropriate personnel. Open the Go To Meeting as Moderator and make various personnel the presenter when they have forms or slides that need to be viewed by everyone on the teleconference.

*Survey Monkey: Create survey links to site personnel and monitor feedback of committee concepts to all committee members.

*ACRIN Spring and Fall Meetings: Assist Project Manager with e-mail reminders, correspondence and follow-ups, and the printing of meeting materials.

*CRS (Case Reimbursement Schedule): Execute CRS when received by Project Manager or Site Personnel.

*ACRIN Website/Mail Bin/Fed-Ex: Upload updated protocol content, monitor mail bins and distribute mail to personnel, manage shipping/tracking of protocol material sent to research sites and requestors.

American College of Radiology, Philadelphia, PA - 2002 to 2012

Data Support-General Associate II

*Data Entry: Maintain less than 1% error rate.

*QC/Quality Control: Maintain less than 1% error rate.

*Document Batch Imaging of patient’s medical forms and all supporting data.

* Handle all Iron Mountain duties including maintaining Iron Mountain database and the preparation and shipping of medical files off site as well as recalling medical files as needed.

*Assist with patient registrations including sending out requests to sites for patient information.

*Schedule meetings and assist with conference room set up for Project Manager Conferences.

*Assist front desk reception as scheduled.

*Assist NOPR (National Oncology Pet Registry) as required.

*Assist with reader studies for the Imaging Core Lab.

• I assisted the Image Metrix Department for 2 years with Data Entry and Scanning support while continuing to maintain my other assigned duties.

• I was involved in the process to change the outgoing mail process from paper to an electronic version.

CB Technologies, Lionville, PA - 1997 to 2001

Clinical Data Entry Operator

*Data Entry of clinical medical information

*Assist with special projects in Excel.

*Phones/Clerical duties.

Wyeth-Ayerst Laboratories, Frazier, PA - 1993 to 1997

Data Entry Clerk

*Processing and correction of sales calls reports.

*Prepare materials for each plan of action for sales force mailing.

Education

Delaware County Community College, Media, PA - 1989

Associate of Arts, Liberal Arts

Academy Park High School, Sharon Hill, PA - 1986

H.S. Diploma

Skills

• Data Entry - 55 wpm

• Alpha Numeric Keystrokes - 10,340 per hour

• Numeric Keystrokes – 8,155 per hour

• Knowledge of Office Equipment (Copier/Fax)

• Alphanumeric Filing

• Administrative Support

• Scanning Operations

• Mail Distribution

• Phone/Reception

• Meeting / Event Planning

• Schedule Coordination

• Microsoft Word

• Microsoft Excel

References: Available upon request

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