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Management Human Resources

Quincy, Florida, United States
May 23, 2018

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Rosa L. Williams

Quincy, FL. ***** 850-***-****

Human Resources Professional

Results-oriented, cross-functional HR professional with extensive experience providing operational support, and business process improvement expertise to all levels of management. Able to bridge the gap between functional and technological limitations of HR, and the flexibility to adapt to the business and strategic needs of an organization.

Demonstrated strengths in project management, staffing and recruitment, training and development, employee relations, and database administration. Creative and dedicated to developing employee enrichment and learning programs that generate a loyal and knowledgeable staff.

Articulate communicator who is recognized as a coach and counselor with excellent rapport-building skills. Foster positive relationships and bring the best out in others. Maintain professional demeanor and composure under pressure. Build trust and maintain confidentiality.

Key Competencies

Human Resources Operations

Business Process Improvement

Training & Development

Database Management

Recruitment & Onboarding

Career Counseling

Learning Management Systems

Project Management

Technological Strength

Experience Summary

CSX TRANSPORTATION; Jacksonville, FL, 2005 – 2017

Training System Administrator, 2015 – 2017

Maintained and updated TrainingTrax, an internal Learning Management System (LMS). Entered new classroom courses. Proxy login to resolve client issues.

Successfully implemented a “train the trainer” initiative, teaching key leads in each department how to maneuver through the LMS with ease.

Training Coordinator, 2013 – 2015

Facilitated new hire onboarding for management employees. Managed and monitored updated Form I-9 processing for new hires. Provided career counseling for newly hired and existing management and union staff members.

Collaborated with a local college to successfully train and test existing union members on a new mandatory typing speed requirements.

HR Coordinator, 2009 - 2013

Managed the Associate Development Program (ADP), a one-year leadership development program specifically designed for union and management employees.

Participated on implementation team for the successful rollout of a new proprietary LMS, TrainingTrax, volunteering to work weekend hours to facilitate the process.

Received “Thanx Award” for amending New Hire Travel Booking process which significantly reduced inbound call volume by 50% and resulted in timelier problem resolution with external new hire travel booking.

Reduced project invoice tracking/processing time by 50% by developing and implementing automated procedure in Oracle to project code each entry, enabling meaningful reporting and processing through simple data extract.

Staffing Specialist, 2005 - 2009

Performed necessary recruitment efforts to satisfy requisitions for internal and external internal hiring to successfully meet customer demands. Screened and interviewed new applicants; extended job offers; scheduled physicals; conducted background checks using PeopleSoft eRecruit and HireRight. Reconciled bills and submitted through Oracle for payment. Performed administrative duties as necessary including maintaining confidential HR records and materials for OFCCP and EEO audits.

Collaborated with the Project Manager to transition from hiring through colleges to hiring directly from internal established pool of candidates, saving the company several million dollars on travel expenses for recruiters and improving safety over 75%.

Trained and managed several new hires on the Conductor Hiring Process; submitted course uploads for training and development; assisted with process improvement.

Developed and maintained Access database to house all conductor candidate information.

Installed software and trained team on the use of Avaya Soft phone in order to track inbound/outbound calls from furloughed employees.

Education & Professional Development

Associate of Arts in Business Administration (AABA), HR Management, American Intercontinental University

SHRM Certification Preparation Course (PHR, SPHR)

Advanced Career Training, Travel and Tourism II

Coursework: PowerPoint Presentations, MS Office Suite, Oracle Programming / Algorithm, Microsoft Applications / Business Education, Oracle Database Concepts Microcomputers, Florida Community College of Jacksonville

Lead Management, Associate Development Program, Professional Development Program, Career Progression Program, CSX Transportation

CPR Certification

Professional Affiliations

Women’s Inclusion Network at CSX Transportation, Board Member; Member of Diversity Inclusion Group

Society for Human Resource Management (SHRM), Member, National and Local Chapters; Member of Diversity Board

Technical Skills

Oracle, Choice Point, PeopleSoft eRecruit and HireRight, MS Office: Word, Access, PowerPoint, Outlook, Excel; LMS

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