Dallas Donovan

Golden, CO 406-***-****

www.linkedin.com/in/dallasdonovan ac5kym@r.postjobfree.com

Solution Delivery, Analysis & Design

Customer Service Excellence & Satisfaction Technical Leadership & Engineering

Industry expert, implementing optimal, enterprise-scale client solutions with focus on virtualization, data management, leveraged infrastructure, integration, and multi-tenant IT solutions. Engage in effective collaboration with partners and utilize diverse background, including planning, deployment, operation, and support. Work to achieve business goals and drive program growth. SME with VMware and Microsoft technologies.

Experience

ARROW SYSTEMS INTEGRATION, Englewood, CO 2011 – 2017

Solutions Architect 2016 – 2017

Drove delivery of IT solutions according to enterprise and business objectives of the organization by leading other teams in developing solutions.

Facilitated achievement of core goals through creation of technical roadmaps detailing the path between current and future states.

Collaborated with senior personnel on external service provider sourcing, analysis, and selection based on cost drivers and strategic capabilities.

Researched and chose technology solutions meeting core business goals.

Designed cost-effective, profit-supporting architecture frameworks and organizational strategies.

Increased group support by partner cultivation and identifying opportunities.

Defined system, network, and application-level information technology solutions.

Provided technical leadership for new proposals and existing projects, analysis, architecture, design, validation, implementation, problem identification, and resolution for customer’s needs.

Broad Solution Design experience across multiple technologies (Microsoft, VMware, Datacenter, Storage, Cloud, SaaS)

Setup and Deployed Nutanix Nodes for Virtualization Solutions

Deployed and Configured Microsoft VMs for customer environments

Administered and Managed ESX clusters/hosts, vSwitches, datastores/LUNs

Unified Communications IT Systems Engineer 2011 – 2016

Managed definition of IT infrastructure standards, monitoring, auditing, project implementation methodology, systems automation, work flow, management, maintenance, operations, and support.

Engaged in delivery of technical solutions for customer deployment issues in the field.

Performed detailed analysis of customer computing environments, evaluating supportability of environment and quantifying effort needed for customized non-standard applications along with potential business continuity risk.

Planned project management activities and initiatives, overseeing personnel resourcing and meeting deadlines.

Designed and implemented network, system, and storage infrastructure solutions.

Performed upgrades and maintenance with Update Manager and SCCM

Resolved infrastructure level IT incidents using approved response procedures and applications (Autotask/ServiceNow/NAble).

Installed and configured security updates across multiple App Servers

Troubleshoot connectivity/networking issues on customer LAN/WAN

Managed Active Directory Objects

Implemented VMware vSphere & SRM

ARROW ELECTRONICS, Englewood, CO 2000 – 2011

IT Service Operations Analyst 2008 – 2011

Handled implementation and definition of change management strategy. Provided change control, configuration management, and helpdesk ticket tracking.

Coordinated with project teams, supporting integration of projects with change management initiatives.

Facilitated smooth transitions by applying understanding of change control management processes.

IT Global Network Operations Center Support Engineer (Temp/Acting) 2006 – 2006

Sabbatical Coverage

Monitored all aspects of network, systems, and facilities infrastructure and provide outbound communications.

Collaborated with network security and engineering staff by troubleshooting LAN / WAN connectivity issues and monitoring WAN circuits.

IT Help Desk Analyst 2000 -- 2008

Troubleshoot incidents for internal Arrow employees

Resolve complex customer incidents as a senior analyst

Technical Skills

VMware Technologies (vSphere, SRM, Horizon Cloud, Update Manager), Microsoft Technologies (Windows Server, Active Directory, SQL, Exchange, SCCM), Virtualization Technologies (Nutanix, Citrix, Hyper-V), Trend, Server & Storage Datacenter (EMC, Cisco, NetApp, IBM, HP, Dell)

Certifications & Training

VMware Certified Professional (VCP) 6.0, Data Center Virtualization, 2017 – 2019

VMware Site Recovery Manager: Install, Configure, Manage 5.5, 2013 -- present

Microsoft Certified IT Professional (MCITP), Server Administrator on Windows Server 2008, 2011 – Present

Microsoft Certified Technology Specialist (MCTS), Windows Server 2008 Network Infrastructure, Configuration, 2011 – Present

Microsoft Certified Technology Specialist (MCTS), Windows Server 2008 Active Directory, Configuration, 2011 – Present

Trend Micro Certified Professional for Deep Security, 2016 – Present

Education

Bachelor of Science (BS), Texas A&M University, Corpus Christi, TX

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