Manager Data Entry

OBJECTIVE:

To obtain position within IT Technical Support / Data Entry / Data Coordinator field.

Bilingual / Helpdesk Support with 5 years of experience in resolving customers’ technical concerns and data entry.

Proven ability to work independently and as a team member.

Excellent attendance, attitude, reliability

Ability to be flexible and work analytically in a problem-solving environment

Excellent customer service orientation, communication (written and oral) and interpersonal skills

Strong supervisory, coaching and project management skills

Strong organizational, multi-tasking, and time-management skills

Flexibility to handle constantly changing environments and remain productive during lull periods.

Ability to have a flexible schedule / work overtime

EDUCATION:

Pursing Bachelors in Business Administration & Project Management from Baker College of Clinton Township (Michigan) 98% to graduate with expected to graduate December 2018

Bachelor Degree in Accounting & Business Management from University of Gajayana Malang (Indonesia)

Associate Degree Accounting from Sekolah Tinggi Akuntansi Negara (Indonesia)

LANGUAGES:

Fluent (speech/read/write): English

Knowledgeable (speech/read/write): Spanish

Fluent: (speech/read/write): Indonesian (Bahasa Indonesia)

Knowledgeable: Japanese

RELATED EXPERIENCE:

HP Service and Asset Manager

Cisco Meeting Center and WebEx Connect

Avaya Chat, Avaya One X, and Avaya phone

Global Connect and Netpoint

Identity Manager, GPLD

Active Directory and SCCM

GM Agent GUI Tool

MSRA and SAP GUI Tools

Windows Remote Desktop Connection

Attachmate and Medgate

Sharepoint

AS400, Lead Connect / Lead IT, Order Workbench, Service Information, Tis2Web

Expert in MS Office suite (2007-2016 /365): Outlook, Word, Excel, PowerPoint, Skype for Business, Project, Access, One Drive, and Visio

Proficient in wide variety of applications such as Peach Tree, Quicken Books, Lotus Notes, Netscape, and IE. (detailed list available upon request)

Proficient in wide variety of operating systems such as Windows, Mac (Apple), and Android

Call center experience and an outstanding customer service track record – (Agent of the months for 10 months of each year from year of 2015 to 2017)

PROFESSIONAL EXPERIENCE:

May 2018 – Current

Looking for new opportunity. Available for F2F Interview

General Motors (GMIT Global Service Desk), Warren, Michigan

October 2013 – April 2018

Role: Advanced Agent / Analyst for English / Bahasa Indonesia

Duties included:

Provide First Call Resolution and Technical Support for GM - Globally via Phone, Chat, and email (Holden offline work)

Work Overnight Shift to provide support to customers for English and Bahasa Indonesia support

Provide Technical Support in English and Bahasa Indonesia for GM employees and GM dealers in hardware such as finding out the hardware overheat issue, mapping network printer and shared drive at the user's computer and software including installing software and utilizing the following tools to perform duties:

HP Service and Asset Manager, Cisco Meeting Center, WebEx Connect, Avaya Chat, Avaya One X, Global Connect, Netpoint, Identity Manager, GPLD, Active Directory, SCCM, GM Agent GUI Tool, MSRA, Windows Remote Desktop Connection, SAP GUI Tools, Attachmate, Sharepoint, MS Office suite (2007-2016 / 365), and variety of browsers such as IE, Google Chrome, Firefox, and Microsoft Edge

Troubleshooting n wide variety of operating systems such as Windows and Mac (Apple) especially in Windows by performing troubleshooting for Windows profile issue such as Window profile rebuild, deleting temporary profile, blue screen of death.

Assisting users with issue with Microsoft Intune at their mobile phones varied from Android phone and apple Iphone with the following troubleshooting such as installing Intune at the user's phone and troubleshoot the mail synchronization issue to make sure email sync with active sync.

Troubleshoot VPN issue for non engineering computer and engineering computer.

Troubleshoot network issue by performing / running command prompt such as ping the IP address / hostname / web address, ipconfig /release and renew, checking modem issue and DNS, checking the connection of LAN cable to the computer.

Troubleshoot the user's outlook email issue by checking if the issue with email server or not by comparing outlook client with webmail, resetting outlook profile

Assist the users with engineering workstation issue with variety from hardware issue, installing software, network issue, VPN issue, and Teamcenter issue.

Call center experience and an outstanding customer service track record

Provide Support and Training for New Service Desk Agents as a mentor

Responsible for performing DRA (Disaster Recovery Agent) activities.

Providing main support for GM Dealer via GM Dealer Assistance Center by supporting and performing troubleshooting for applications with GM Global Connect including Order workbench (SOM), Global Warranty Management System, Service Information, Tis2Web, Columbus Retriever, Lead Connect (The application for leads emails for the dealers), AS400, and creating dealer ID through Administrative Tool in GM Global Connect and performing troubleshooting for dealer ID when the login issue arise.

Creating tickets for all the support provided for GM employee and GM dealers through IT Service Manager.

Resetting variety password for GM employees and GM dealers including GMID password or network computer password, Global Connect password, Mainframe password, AS400 password, and Medgate password.

Michigan Multikings, LLC, Troy, Michigan

October 2005 – May 2007

Role: Store Manager

Duties included:

Tending to Store Responsibilities

Customer Orientated Skills

Manage employees.

Balance Books and Filing Paperwork/Book Keeping/Data Entry

Perform Daily/Nightly Deposits

Kantor Pajak Pasuruan Financial Department for Indonesian government, Pasuruan, Indonesia

January 1999 to March 2006

Role: Accounting and Taxes Auditor and Payroll and Budget Manager

Duties included:

Tending to Store Responsibilities

Accounting and Taxes Auditor for business and personal

Entering Tax payer data and information in the Indonesian government taxes database (Tax Payer Data Entry)

Manager for Payroll and financial Budgeting for the office with duties including preparing yearly financial statement and monthly and yearly budget and performing month and yearly budget and cost / expense analysis

Preparing payroll for the employees every month.

Human Resources staff

Performing Administrative and Secretarial duties for the CEO

ADDITIONAL RELATED EXPERIENCE:

Experienced with Data Entry processes/procedures

oEnsuring the accuracy and relevancy of all data entered into databases

oSorting and processing invoices from suppliers

oHighlighting any discrepancies in data to senior managers

oEntering payroll and personal information into computer databases

oChecking the work of other data entry operators

oHandling confidential information in line with the firm's data security protocols

oPerforming data review and clean up processes

oCross referencing data to ensure its accuracy and completeness

oScanning forms and sorting the information on them

oExperienced with computer charting and patient care

REFERENCES:

Available upon request

Contact this candidate