Customer Service Manager

Mandy M. Selz

*** ******** **

Bristol, VA *****

Phone:276-***-****

Email:*************@*****.***

Objectives

To obtain full time employment utilizing my experience of the business needs of a growing and industrious, forward-looking company.

Qualifications

Experienced bank teller, office manager, and customer service representative. I have twenty-one years experience handling large amounts of cash. A local high school graduate with emphasis on marketing skills and people skills through DECA. Received numerous awards for excellence in all areas of marketing and advertising.

Work History

*2017, Cashier, Valero, Bristol, VA

Cashier responsible for night stocking, store cleanliness, handling cash, and maintaining customer service.

*2017, Sales Manager, Aaron's Sales and Lease, Abingdon, VA

Sales manager responsible for ensuring the sales team efficiently sold and replaced home furnishings, electronic equipment, and lawn care. Also responsible for maintaining sales logs, schedules, and handling large cash amounts as well as maintaining customer service.

*2014 to 2016, Assistant Manager, 1st Choice Cash Advance, Bristol, VA

Center Manager serving customers with payday advances. Responsible for opening and closing office, counting and being responsible for large amounts of cash (including till, safe, and deposits), handling customer's personal information (i.e. personal checks, social security information, bank statements, and payroll information.) Also responsible for maintaining both company and Tennessee State Lending and Compliance Laws

*2009 to 2014, Center Manager, Advance America, Bristol, TN

Center Manager serving customers with payday advances. Responsible for opening and closing office, counting and being responsible for large amounts of cash (including till, safe, and deposits), handling customer's personal information (i.e. personal checks, social security information, bank statements, and payroll information.) Also responsible for maintaining both company and Tennessee State Lending and Compliance Laws while supervising a team of employees and ensuring they do the same.

*2009, Office Manager, Cartridge World of Bristol, Bristol, TN

Responsible for general office/clerical duties, serving customers with quality customer service, refilling ink and toner cartridges, managing inventory, business account collections for all stores in Tri-Cities (Bristol, TN, Johnson City, TN, and Kingsport, TN).

*2007 to 2009, Customer Service Rep, Check N Go, Bristol, VA

Customer Service Representative servicing customers with payday loans. Responsible for opening and closing store (both with a manager and alone), counting and being responsible for large amounts of cash, handling customer s personal information (i.e. personal checks, social security info, and payroll info.) Also responsible for maintaining store and Virginia Compliance policies.

*2007 to 2009, Dollar General, Bristol, VA

Lead Sales Associate responsible for opening and closing store, managing employees, counting tills and making deposits at bank both during and after store hours. Also responsible for maintaining store policies with employees and customers as well as maintaining good customer service.

*2007, Quality Control, Touchstone Wireless, Bristol, TN

Inspecting all details of repaired cell phones before they were to be shipped back to Alltel customers - making sure phone functions, screens, and buttons were working properly.

*2007, Collector 1 Representative, CitiGroup, Gray, TN

Telecommunications - calling cardholders for Home Depot and collecting past due amounts on their balance while maintaining business ethic and courtesy to customer. Also responsible for handling personal, confidential credit and identity information .

*2005 to 2006, Administrative Assistant, Aflac District Office of Regina Fields, Blountville, TN

Office administrator doing clerical work - updating and organizing files, processing claims for numerous policyholders, answering phones, and working with computer. All of which were on a daily basis.

*2004, Independent Distributor, Pinnacle Promotions Inc., Bristol VA

Independent sales representative selling business promotions door to door. Responsible for daily cash received for sales. A bright and energetic person serving customers for sales.

*2002 to 2004, Hostess/Server, Sagebrush Steakhouse, Bristol VA

Seat and welcome customers for a pleasant dining experience. With friendly customer service I served food to patrons. I was also responsible for daily cash and credit transactions.

*1996 to 2001, Cashier/Cook, Arbico Inc. ( Arby s), Bristol VA

Cashier in fast food restaurant serving sandwiches and salads to customers. I was again responsible for daily cash drawer and expert service.

*2000 to 2001, Teller I Representative, First Vantage Bank. Bristol TN

Bank teller in which involved cash, credit card, traveler checks, deposits and withdrawals for customer. Once again I was responsible for large amounts of money in vault and safe.

Education

2000, John S. Battle High School graduate.

References

Business and Personal available upon request.

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