Administrative Assistant Customer Service

Markeila T. Pitts Accounting Clerk

*********@*****.*** www.linkedin.com/in/markeila-pitts 810-***-**** New Baltimore, MI 48047

Driven accountant clerk with progressive experience and education emphasizing accountant functions and general office duties within fast-paced environments. A friendly and approachable professional capable of interacting with both clients and coworkers to drive continued success. Functional experience handling cash, overseeing accounts, and executing clerical duties. Technically proficient in the use of Microsoft Office Suite.

Account Reconciliation

Email & Telephone Communication

New Hire Documentation

Billing & Payment Operations

Client Relationship Building

Insurance Claims Filing

Scheduling Coordination

Office Administration

Customer Service

Professional Experience

ROSS EDUCATION, LLC Clinton Township, MI November 2016 - Present

Account Coordinator - Billing Coordinator

Complete authorization forms for students seeking third-party funding. Analyze, investigate, and follow-up with student accounts to proactively identify and resolve any outstanding balances or discrepancies. Establish approved payment plans, produce monthly billing statements, and collect unpaid balances while monitoring account status.

Key Accomplishments:

Collect and analyze itemized bills to process accident insurance claims for students with injuries on campus.

EMPLOYEES ONLY HR FIRM Rochester, MI September 2016 - November 2016

Administrative / Human Resources Clerk

Carried out day to day clerical duties including answering telephone calls, sorting mail and maintaining personnel files. Schedule Concentra visits, processed and reviewed new hire documentation before entering new employees into organization positions.

Key Accomplishments:

Ensured up-to-date employee files related to new hires, terminations, and insurance.

UNITED STATES POSTAL SERVICE Detroit, MI July 2014 - August 2016

City Carrier

WHITEHALL HEALTHCARE CENTER OF NOVI Novi, MI October 2012 - July 2014

Staffing Coordinator / Central Supply

Tracked files, records, and payroll distribution for nursing department. Coordinated appointment scheduled, answered patient telephone calls, emails, and other communications.

Key Accomplishments:

Provided detailed office support for multiple supervisors within Admissions and Central supply.

MAGNUM EDUCATIONAL MANAGEMENT COMPANY Detroit, MI October 2009 - June 2012

Office Administrative Assistant

Executed data entry, filing, records management, and other clerical tasks as assistant to the Pupil Accountant, HR manager, and Chief Financial Officer.

Key Accomplishments:

Recognized as trusted assistant for can-do attitude, flexibility, and quality of work.

Education & Training

Bachelor of Arts, Accounting ASHFORD UNIVERSITY In progress, June 2019 GPA 3.3

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