Manager Assistant

Keosha Madden

**** ***** ***** ***. *

Chicago, IL 60620

Phone: 773-***-****

773-***-****

E-mail: ***********@*****.***

Objective

To obtain an administrative assistant or office management position where I can add value to the team, enhance my current skill set, and experience opportunities for professional development.

Skills Summary

Pay keen attention to detail ensuring accurate completion of multiple tasks by strict deadlines; Excellent organizational and communication skills, both written and oral; Resourceful and self-confident when faced with challenges, especially in fast-paced environments; Ability to work independently as well as in a team settings; Efficient in developing and implementing administrative systems for various sized companies; Active listener; Proficient in Microsoft Office; Type at least 45 wpm; Over past 4 years managed over 40 people

Experience

Office Administrator/ Drivers’ Manager/ Dispatch (December 2014-February 2016)

Dispatcher/Drivers’ Manager (August 2010-May 2013)

White Transportation School Bus Company (Chicago, IL)

Office Administrator/Driver’s Manager/Dispatch (December 2014-February 2016)

•Managed 45 bus drivers’ schedules, payroll, day-to-day operations and communication between bus drivers and mechanics about bus maintenance details/needs

•Maintained drivers’ compliance files for annual Board of Education renewal

•Coordinated daily home to school routes, trips and charters

•Assisted with driver training and refresher programs

•Assisted in maintenance of the driver credential files to ensure current certifications

•Assisted in preparing payroll, invoices and account receivables

•Management representative at Board of Education for Student transportation meetings as needed

•Ensured all drivers and staff are equipped with all necessary job related training

•Assisted with planning of monthly driver safety meetings with safety and training coordinator

•Assisted in developing charter and school business for assets during non-school days and summer months

•Managed daily dispatch communications between drivers, office and school

•Bus monitor assistant as needed

•Managed day-to-day office operations and administrative responsibilities

Dispatcher/Drivers’ Manager (August 2010-May 2013)

•Managed 45 bus drivers’ schedules, payroll, day-to-day operations and communication between bus drivers and mechanics about bus maintenance details/needs

•Maintained drivers’ compliance files for annual Board of Education renewal

•Created and coordinated school bus and student pick-up routes for the bus drivers according to Board of Education guidelines

•Promptly communicated time sensitive schedule changes with bus drivers and provided possible solutions via CB radio dispatch

•Liaison for Board of Education for semiannual bus driver and bus audits

•Organized and facilitated monthly meetings for 45 bus drivers and 2 bus mechanics

•Updated/communicated Board of Education mandates to the bus drivers and mechanics

•Liaison between bus drivers, mechanics, and owners

Activity Aide/Office Assistant (June 2009-August 2010)

Concord Nursing and Rehabilitation Center (Chicago Ridge, IL)

•Assisted and motivated residents with exercise and leisure activities

•Created and instructed daily morning exercises with 20 high functioning residents and 10 low functioning

•Organized 120 monthly residents care plans

•Provided one-on-one assistance and personal care time with 15 residents a week i.e. beautification, walking, reading, game interaction

•Personal needs shopper for residents as needed

•Developed and facilitated monthly resident council meetings

•Liaison between management team and residents

•Created monthly themed activity schedule and display board

•Operated a telephone switch board with --- lines OR extensions or with call per day

•Tour guide for potential residents and their families

•Welcome guests and direct accordingly

•Data entry and database management for resident files

Benefits Coordinator Assistant (February 2005-October 2007)

Walsh Construction Company (Chicago, IL)

•Developed an electronic system for thousands of back logged and current employee benefit files

•Maintained new hire benefit package for employees nationally and internationally

•Solely transferred over 30,000 employee paper human resources folder to an electronic database system

•Managed the benefit information resources/inventory

•Maintained a relationship/liaison with health insurance companies

•Assisted Benefits Coordinator Supervisor w/ new hire orientation (responsible for meeting logistics, recorded and distributed meeting minutes, addressed needs/questions of employees)

•Managed benefit files for over 12,000 employees based on hiring and termination policies

Cashier/Hostess/Busser/Bartender (November 2004-February 2005)

Midway Airport Concessioners (Harry Carey Rest., The Café and Manny’s Restaurants’)

•Balanced cashier drawer daily

•Greeted and sat customers

•Provided guests assistance to servers

•Cleaned and prepped dining tables

•Flexible skills allowed movement throughout company as needed to meet the demand

Education & Activities

Northern Illinois University, DeKalb, IL

Early Childhood Education (August 2002 – December 2003)

William Rainey HARPER HIGH SCHOOL Chicago, IL

HS Diploma (June 2002)

C.O.M.E.T.S. Program: Communications Education Technology for Success

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