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Customer Service Management

Lagos, LA, Nigeria
May 23, 2018

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Osunleti, Abideen Akin

*, **** ********** ***** *** Diya Street - Ifako Gbagada Lagos


Phone No: 080********

Profile Summary

• A proactive and a motivated individual having great customer service skills, with a meticulous and investigative approach to financial matters and has the skills needed to succeed in a Finance or Accounting Trainee role.An efficient performer in handling complex and detailed office responsibilities. Flexible with both hours and tasks undertaken, reliable and trustworthy and always having a positive attitude.Always willing to get involved and makes an effort to understand the opinions and ideas of others.

Abideen is looking for a suitable position in a growing and ambitious company that is committed to developing the talents of performance- driven individuals with a view to building successful careers. Skills

• Problem solving and conflict resolution skill.

• Leadership and Collaboration Skill.

• Time Management Skill.

• ICT Capabilities


• Articulate and well-spoken


• Analytical, data manipulation and interrogation skills.

• Cognitive Flexibility Skill.

• Judgement and Decision Making Skill.

• Emotional Intelligent Skill.

• Service Orientation Skill.

• People Management.


Higher National Diploma (HND), Banking and


Lower Credit

Lagos State Polytechnic 2013 - 2015

Ordinary National Diploma, ND, Banking and


Upper Credit

Lagos State Polytechnic 2010 - 2012 West Africa Senior Secondary Certificate

(WASSCE), Secondary School Leaving Certificate

Ajayi Crowther Memorial Senior Grammar School 1998 - 2004 First School Leaving Certificate (F.S.L.C.),

Primary School Certificate

Araromi Primary School 1992 - 1998



Gloria Scholars Academy - National Service May 2016 - Apr 2017 Teacher

• I was able to aid students develop a strong mental sense of self- confidence through varied teaching methods and aids, good classroom management practice and assessment routines. Also, being a member of the Sustainable Development Goals (SDG) Community Development Group, I was actively involved in a waste bin project which was aimed at helping the community and environment at large.

• Teaching

•Prepares daily unit lesson plans for various grades.

•Tracks and analyses class performance.

•Conducts group and one-on-one math, reading and writing activities.

•Conducts parent open-day sessions

Rehoboth Investment Limited Jul 2015 - Mar 2016

Assistant Accountant

• Two years of experience giving customer support,

•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

•Strategic-relationship/partnership-building skills -- listen attentively, high level of patience, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Make lodgments, issue receipts, prepare monthly salary schedule and carryout all administrative functions assigned

Real Link Communication Limited Sep 2012 - Aug 2013 Customer Service Officer

• Managed a high-volume workload within a deadline-driven environment.

•Tested and reported the efficiency of new products and services and served as a support personnel for team management

•Helped company attain the highest customer service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Empathizes with angry customers, repair trust, locate resources for problem resolution.

Training and


• Certificate of National Youth Service (NYSC) Apr 2017 Professional


• National Youth Service Corps


Available on request

Contact this candidate