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Customer Service Sales

Swansea, Massachusetts, United States
May 23, 2018

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Nancy Listenfelt

** ******** ******, *******, ** 02777 ~ 678-***-**** ~


Goal driven, highly motivated professional with a strong background in photography, event planning, fundraising, promotions, sales and customer service. Deadline driven with outstanding organizational, communication, computer, problem solving, time management and multi-tasking skills. Fast learner with a strong ability to work independently and as a team player. PROFESSIONAL EXPERIENCE:

Lifetouch Photography - Lakeville, MA 8/2017 - Present Photographer

School and sports portrait and group photographer

Responsible for camera, background equipment, dcl and tough book set up, breakdown and maintenance

Grooming of students and staff

Job bag owner

Collection of photo packages and payments

Transporting equipment to job site

Rover – Bristol Country MA and RI 4/2017 - Present Dog Sitter

Responsible for the care and wellness of customers dogs

Feeding, medication and walks

Triton Technologies, Inc. - Mansfield, MA 6/2014 - 3/2017 Call Center Sales Agent – As Seen on TV products

Answers 40 to 60 inbound calls per day

Responsible for all aspects of product sales; client education, pricing, account information, disclosure information, upselling of additional products, discount savings club, and closing sale

Mentor for new hires and struggling sales agents

August 2014 Rookie of the Month

The Spectator - Somerset and Swansea, MA 9/2013 - 11/2017 Photographer

Generating photo opportunities and captured the event with still photography Candy Crossing - Swansea, MA 9/2010 - 12/2011

Sales Agent and Shift Supervisor

Managed day to day store operations, inventory and supplies

Interviewed potential new employees

Trained new employees

Provided assistance with payroll

Child Day Care Provider - Norfolk, MA and Somerset, MA 1/2009 - 9/2010

Maintained a safe, supervised environment for children ages 1-12

Prepare and provided hands-on learning opportunities

Gave assistance and instruction to perform daily routines

Prepare meals, snacks, transportation, cleaning and laundry duties as needed

Provide positive, loving discipline and behavior modification assistance Citizens Union Insurance - Swansea and Somerset, MA 1/2008-12/2008 Personal Insurance Customer Service Representative

Coordinated direct billing and insurance payments

Prepared auto and homeowner insurance quotes for clients

Processed incoming mail requests

Provided customer assistance via telephone and in office to potential and current clients Sovereign Bank New England / Bank Boston - East Providence, RI 11/1997 - 5/2007 Senior Phone Service Representative - Business Solutions Call Center

Provided telephone assistance to 70 plus business customers per day

Sold banking services to businesses and commercial customers

Coordinated commercial loans

Compiled appropriate paperwork to open new customer accounts

Trained and supported customers via telephone on how to install and operate the On Sight Check Deposit system

Monitored and serviced the online commercial call box and mailed in requests

Provided back up to team leaders by monitoring phone statistics and PTO requests

Trained and coached new and existing employees

Monitored and serviced the online commercial call box and mailed in requests

Provided back up to team leaders by monitoring phone statistics and PTO requests

Trained and coached new and existing employees

Trained and coached new and existing employees

Facilitated team meetings – explained new policies and procedures

Assisted with payroll

Generated sprints for maintaining team goals

Coordinated sales tracking and edits

Gave support to online banking customers regarding direct deposits, wiring finds, and reserve credit Home Depot - Seekonk, MA 4/1996 – 2/1998

Customer Service Desk - Head Cashier

Coordinated special order and in-stock merchandise sales and returns

Supervised and evaluated cashiers and parking lot employees

Monitored and enforced policies, procedures and attendance

Trained new employees

Scheduled deliveries and product installations with vendors

Processed check authorizations and voids


Somerset Friends of Music - Somerset, MA

Board of Directors - Vice President 8/2005 - 12/2015

Assist music department with all music related activates

Event Photographer - For newspaper articles, program books, yearbook, posters and flyers.

Event Coordinator - Jazz Band Festival, New England Show Choir Classic, NESBA Winter Guard/Percussion Home Show, Musictown Festival and the yearly Musical

Ticket sales, publicity, set design and construction, newsletter articles

Program book advertisement sales, set up and graphic design

Solicit sponsors

Recruit volunteers to help support musical events and fundraisers

Supervise and instruct music students

Responsible for music instruments, equipment and props

Perform duties as an event announcer

East Bay Summer Wind Ensemble - Somerset, MA 6/2010 - 12/2015

Publicity and librarian

Event photographer

Digital recordings

EDUCATION: Somerset High School - 6/1986 - 1/2017 – 12/2018

TRAINING: Ser Jobs for Progress - Fall River, MA 10/2007 - 12/2007 Citizens Union Insurance Internship - Swansea, MA 11/2007 - 12/2007

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