Customer Service Representative

Skye Rowlison

*** ** ******* ***, **** St. Lucie, FL 34984

Cell: 772-***-**** - ***********@*****.***

Professional Summary

Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Personable and professional under pressure

Experienced customer service professional with strong leadership and relationship building skills

Familiar with the Treasure Coast and surrounding areas.

Possess excellent customer service skills and fast learning abilities. Desire to gain industry experience. Motivated and enthusiastic to take on new challenges in growing operation.

Skills

Outstanding Customer Service

Engaging personality

Positive Attitude

Clear and effective communication

Highly reliable

Interpersonal Skills

Fast leaner

Work History 02/2018 Bartender

To current Duffy’s Sports Grill- Stuart, FL

Waited on multiple customers at the bar and throughout the bar area

Processed orders on a computerized point of sale system

Upheld strict cash handling procedures

Conducted monthly inventory

Closed out cash register and prepared cashier report

Served each guest courteously, quickly and efficiently

Maintained a consistent, regular attendance record.

06/2017 – 022018 Bartender

Manatee Island Fort Pierce – Fort Pierce, FL

Served each guest courteously, quickly and efficiently

Closed out cash register and prepared cashier report

Conducted monthly inventory

Notified management of ordering needs

Waited on multiple guests at the bar and throughout the bar area

Handled money, balanced tills, processed credit card payment batches and prepared bank deposits

09/2013 -02/2016 Customer Service Representative

City of Port St. Lucie Public Works Department – Port St. Lucie, FL

Provided an elevated customer service experience.

Answered product questions with up to date knowledge of standards and changes in policy

Effectively communicated with administrative teams on a daily basis

Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing and billing problems.

Developed reputation as an efficient service provider with high levels of energy

Investigated and resolved customer inquires and complaints in a timely and empathetic manner.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Setup and explained new membership contracts and payment plans for overdue accounts

Education

1998 High School Diploma

Port St. Lucie High School -Port St. Lucie, FL

2000 Associate of Arts Degree

Palm Beach College – Lake Worth, FL

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