Microsoft Office Data Entry

LAURIE GORDON

**********@*****.***

603-***-****

PO Box 1162

Hillsboro, NH 03244

SKILLS

• Proficient with Microsoft Office suite

• Types 70 wpm & Alpha numeric9000+ cpm

• Excellent communication/writing skills

• Cash handling

• Pleasant phone manner

• Detailed, conscientious with strong ability to cross train

EXPERIENCE

January 2018 – May 2018 HEDIS (Health Effectiveness Data Information Set) Medical Records Retriever, Randstad, Hooksett, NH

• Heavy volume of inbound and outbound phone/fax outreaches

• Sort received records electronically into database

• Track outstanding requests, sort and filter spreadsheet for follow-up calls

November 2017 – January 2018 Kelly Services, Concord, NH

• Input data for new variable and fixed annuity paperwork by entering data into

administrative systems

August 2015 – February 2017 Secretary II State Employees’ Association, Concord, NH

• Type correspondence, mass mailings & maintain several data bases

• Answer phones and greet members

• Assist in the coordination of meeting schedules and arranges staff appointments

• Track inventory and order office supplies

May 2012 – August 2015 Secretary/Chauffeur State of NH, Services for Blind & Visually Impaired, Concord, NH

• Transport clients, vending operators and materials relative to the Business Enterprise

Program

• Maintain Blind Registry

• Answer phones and direct calls

• Maintain numerous data bases

• Track inventory and order office supplies

• Mail handling

November 2011 - February 2012 Billing Specialist Accountemps, Manchester, NH

• Processed client/vendor list manager invoices

• Ran Excel reports to balance & summarize processed invoices

• Created cover letters & cost summaries for clients

• Maintained related Excel spreadsheets & files

June 2008 - July 2010 Arrearage Management Coordinator Accountemps, Manchester, NH

• Set and maintained payment arrangements for low income customers

• Created and maintained customer accounts

• Communicated with government affiliates to determine eligibility

• Issued work orders to line crews

January 2003 - February 2007 Data Entry Clerk/Phone Operator Centralarm/Execucom Manchester, NH

• Created and maintained alarm monitoring system accounts

• Revised account information on a regular basis

• Answered phones in a fast-paced environment for answering service

EDUCATION

Merrimack Valley High School Penacook, NH

Diploma

• Business

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