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Sales Manager

Rosenberg, Texas, United States
May 23, 2018

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D. Michael Sheppard Katy, TX ***** § 713-***-****

Director of IT Development

Offer expertise in leading cross-functional teams to deliver technology solutions that improve business performance. Forward-looking and accomplished executive with keen ability to align technology operations with corporate goals for companies across diverse industries. Mentor teams of IT staff and consultants working on multiple concurrent projects, as well as day-to-day IT department responsibilities to support and maintain key systems. Leverage a customer-focused approach to cultivate relationships with internal and external executives and other stakeholders. Administer budgets and drive multimillion-dollar revenue growth. Highlights of Expertise

• Strategic Technology Roadmap Execution

• Critical Path Definition & Management

• Enterprise Implementation Projects

• Solutions Development & Integration

• Infrastructure & Application Management

• Stakeholder Expectation Management

• Budget Administration & Revenue Growth

• IT Service Delivery Best Practices

• Vendor & Client Contract Negotiations

• Cross-functional Team Leadership

Career Experience

IT Consulting Group of Texas, Houston, TX

PRESIDENT, IT STRATEGY & SOLUTIONS (2012 to Present) Oversee business operations and guide teams in managing client engagements to successfully deliver strategic solutions that fulfill ambitious goals and complex requirements. Liaise with clients across multiple verticals to understand business challenges, identify technical solutions, and develop strategic roadmap. Test internal insights and recommendations presented by team members and management.

• Instrumental in achieving corporate mission and goals, boosting bottom line by 10% year-over-year by onboarding new clients and optimizing solutions delivery.

• Worked closely with consultants in strategic and hands-on roles to facilitate development and implementation of client projects on time and on budget.

• Successfully negotiated priorities, simplified difficult situations, and mitigated issues between team and clients.

Sparkhound, Houston, TX


Generated new business opportunities by communicating with executives to identify financial priorities and overall strategy to develop roadmap and annual budget. Directed IT operations and managed cross-functional teams focused on achieving ambitious goals while evolving and executing business strategies.

• Instrumental to building Houston branch from the ground up, growing revenues from zero to $5M in annual sales and expanding staff from 10 to 20.

• Managed first-ever integration of Microsoft Service Manager and TFS to ensure synchronization of help desk and development teams on all IT issues.


D. Michael Sheppard Page 2

• Spearheaded development and implementation of IT solutions for companies in oil & gas, financial, and other sectors, managing multiple projects/engagements concurrently to on-time, on-budget completion. Perficient, Houston, TX

Led day-to-day operations and cross-functional team to meet business targets and objectives with high-quality, timely, and sustainable results.


Orchestrated development of strategic IT solutions for presentation to clients. Interfaced with executives to identify financial priorities and create annual budget.

• Steered on-time, on-budget delivery of multiple IT projects for diverse clients running in parallel with varying requirements.

• Cultivated relationships with Fortune 500 clients, including BP, Grocers Supply, Goodman Manufacturing, Cingular, Halliburton, and others.

• Initiated and led negotiations that resulted in numerous multimillion-dollar contracts. Lazertone Consulting, Houston, TX

Managed business operations, oversaw staff performance, and ensured on-time, on-budget delivery of document management solutions and other IT projects.

VICE PRESIDENT (2001 to 2008)

Presented sales proposals to onboard 25 new accounts. Collaborated with executives to determine financial priorities and prepare annual budget.

• Negotiated and closed multimillion-dollar contracts and delivered IT solutions for National Oilwell, Drake, Goodman Manufacturing, BP, Grocers Supply, and Cingular.

• Built business from the ground up to $2M in annual sales with 20 employees, delivering 10% year-over- year bottom-line growth and achieving overall company mission and goals.

• Worked directly with consultants to develop and deliver IT solutions aligned with client expectations. ADDITIONAL EXPERIENCE

Practice Director § Xerox Connect, Inc., Houston, TX Managing Principal § BSI, Houston, TX

Managing Consultant § MCI Systemhouse, Houston, TX Education & Credentials

Abilene Christian University, Abilene, TX


Professional Development: Certified Knowledge Manager/Environmental Engineer; Certified Knowledge Management Professional Society (CKMPS); Sandler Sales Institute Certification Affiliations: American Productivity & Quality Center (APQC); National Knowledge Solution Strategy Council

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