Medical Assistant Customer Service
Resume:
Gabriella Hockel
Phila, Pa, 19401
*****************@*****.***
OBJECTIVE
Certified Medical Assistant looking to become part of a challenging environment where I can expand my skill set & knowledge. I have been acknowledged for my strong leadership, communication skills, and look forward to bringing these competencies to my future employment.
RELEVANT SKILLS
Experienced with Office Administration including handling multi-line phone system
Proficient in ability to take/record patient vitals
Identified as Team Lead in classroom lab setting
Acknowledged for strong customer service skills and ability to
EXPERIENCE
02-20 – Current
Chestnut Hill Hospital
Certified Medical Assistant, Vaccine & Inventory Coordinator (Family Medicine)
Triage patients
EKG
In-house lab processing
Venipuncture
Urine collection/ dipstick
Ear Syringing
EMR experience (Athena)
Immunizations
GYN Pap Set ups
Glucose Monitoring Experience
Work closely with multiple physicians
11/15 – 09/16
Temple Physician – Temple University Hospital
Certified Medical Assistant (Family Medicine)
Triage patients
EKG
In-house Lab processing
Venipuncture
Urine Collection
Ear Syringing
EMR experience (Epic)
Front Desk Experience
Work with Patient Charts
Experience with Immunizations
Glucose Monitoring Experience
Work closely with Physician
08/14 – 11/15
DSI Medical
Urine Specimen Collector & Breath Alcohol Technician
On site testing/ drug and alcohol collections
On call drug and alcohol post accidents
Setting up bathrooms and testing areas
Administering a breathalyzer
Administering a urine collection
Filling out COC’s and patients information
Answering phones
Data entry
Filling
09/13 – 10/13 Externship
Physicians Weight Loss
Medical Assistant
Take Vital signs
Answer phones
Schedule patients
Administer B12 shots
Work with patient charts
File charts
Pulling charts
Setting up exam rooms
11/12 – 04/13
Brick House Tavern & Tap
Server
Take meal orders, and serve patrons
Explain daily specials to patrons
Take liquor orders and process orders via bartenders on duty
Make change for patrons
Process cash and credit transactions
06/12– 09/12
Warrington Pizza
Server / Cashier
Took meal orders, processed orders and served patrons
Maintained order and safety in dining and kitchen areas
Processed cash and credit transactions
Assisted in orienting new hires
Answered phone calls
EDUCATION
8/11 – 10/13
Kaplan Career Institute
Medical Assistant Program
Coursework includes but not limited to: Nervous, Sensory and Endocrine Systems, Circulatory, Immune and Lymphatic Systems, Integumentary, Urinary and Reproductive Systems, Medical Front Office.
Cumulative Grade Point Average: 3.5
Awarded Presidents’ List for High Academic Honors
Perfect Attendance – 4 modules
Certified Medical Assistant – Feb 2016
VOLUNTEER WORK
2012
Ronald McDonald House
Philadelphia, PA
Served food and planned dinners for the patients being hospitalized at the St. Christopher Hospital and for patient’s families staying at The Ronald McDonald House. Engaged in conversations and played games with the children.
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