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Medical Assistant Customer Service

Philadelphia, Pennsylvania, United States
May 23, 2018

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Gabriella Hockel

**** ******* ******

Phila, Pa, 19401



Certified Medical Assistant looking to become part of a challenging environment where I can expand my skill set & knowledge. I have been acknowledged for my strong leadership, communication skills, and look forward to bringing these competencies to my future employment.


Experienced with Office Administration including handling multi-line phone system

Proficient in ability to take/record patient vitals

Identified as Team Lead in classroom lab setting

Acknowledged for strong customer service skills and ability to


02-20 – Current

Chestnut Hill Hospital

Certified Medical Assistant, Vaccine & Inventory Coordinator (Family Medicine)

Triage patients


In-house lab processing


Urine collection/ dipstick

Ear Syringing

EMR experience (Athena)


GYN Pap Set ups

Glucose Monitoring Experience

Work closely with multiple physicians

11/15 – 09/16

Temple Physician – Temple University Hospital

Certified Medical Assistant (Family Medicine)

Triage patients


In-house Lab processing


Urine Collection

Ear Syringing

EMR experience (Epic)

Front Desk Experience

Work with Patient Charts

Experience with Immunizations

Glucose Monitoring Experience

Work closely with Physician

08/14 – 11/15

DSI Medical

Urine Specimen Collector & Breath Alcohol Technician

On site testing/ drug and alcohol collections

On call drug and alcohol post accidents

Setting up bathrooms and testing areas

Administering a breathalyzer

Administering a urine collection

Filling out COC’s and patients information

Answering phones

Data entry


09/13 – 10/13 Externship

Physicians Weight Loss

Medical Assistant

Take Vital signs

Answer phones

Schedule patients

Administer B12 shots

Work with patient charts

File charts

Pulling charts

Setting up exam rooms

11/12 – 04/13

Brick House Tavern & Tap


Take meal orders, and serve patrons

Explain daily specials to patrons

Take liquor orders and process orders via bartenders on duty

Make change for patrons

Process cash and credit transactions

06/12– 09/12

Warrington Pizza

Server / Cashier

Took meal orders, processed orders and served patrons

Maintained order and safety in dining and kitchen areas

Processed cash and credit transactions

Assisted in orienting new hires

Answered phone calls


8/11 – 10/13

Kaplan Career Institute

Medical Assistant Program

Coursework includes but not limited to: Nervous, Sensory and Endocrine Systems, Circulatory, Immune and Lymphatic Systems, Integumentary, Urinary and Reproductive Systems, Medical Front Office.

Cumulative Grade Point Average: 3.5

Awarded Presidents’ List for High Academic Honors

Perfect Attendance – 4 modules

Certified Medical Assistant – Feb 2016



Ronald McDonald House

Philadelphia, PA

Served food and planned dinners for the patients being hospitalized at the St. Christopher Hospital and for patient’s families staying at The Ronald McDonald House. Engaged in conversations and played games with the children.

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