Customer Service Administrative Assistant

Eartha L. Maddox

*** ***** ****** ********, *** York, 11208

646-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

An extensive background of experience as an Administrative Assistant, Data Entry Clerk, Social Work referral, and Manage Care Reimbursements

Skills

Experience in Microsoft

Word, Excel

Adobe Professional

Data Key Entry

Xerox copies, Faxing

Answering phones

Ordering supplies

Receptionist

Back office operations

Case management

Confidential correspondence

Customer Service

Social service support

Outpatient care

Provide behavioral Health care

Mckesson

PROFESSIONAL EXPERIENCE

UPPER MANHATTAN EMPOWERMENT ZONE (UMEZ) Manhattan, NY

Receptionist (Temp) 03/2018 - 05/2018

Responsible for the day-to-day operation of the reception area including answering phones, recording

and forwarding messages, sorting incoming and outgoing mail and parcels

Provide the highest level of customer service to each guest throughout their visit

Monitored and ordered inventory of office supplies

Maintain biweekly pay log signature sheet by making sure everyone has signed

EYE INSTITUTE, SUITE 207 COLUMBIA UNIVERSITY MED. Ctr Manhattan, NY

Surgical Coordinator (Temp) 01/2018 – 03/2018

• Update patient information, photo copy insurance and Picture Id

• Input demographics for new patients into MedWare system

• Schedule and answer questions regarding patient appointments

• Answer telephone, screen calls, take messages, and provides information

• Responds to voice-mails and /or messages from patients

• Made copies, sent faxes and handed all incoming and outgoing correspondence

• Create charts, pull charts and file Charts

• Perform confrontation visual field test

AMERICARE CERTIFIED SPECIAL SERVICES Brooklyn, NY

Medical Records Clerk 05/2016 – 01/2018

Managed Long Term Care (MLTC) and Senior Health Partners (SHP), Guildnet, Wellcare & Village Care Max

Send out facsimiles to the health insurance provider (Health First, Empire, Blue Cross/Blue Shield)

Scan documents and name files, such as Appeals, Denials, and Approvals for the HMO Department, daily

Scan and prepare files of Government Medicare Documentation

Update documents utilizing the Tracking Database program (Community Checklist for COC OASIS Documents)

Prepare and process all outgoing mail

Generate Batch reports

HEALTH AND HOSPITAL CORPORATION KINGS COUNTY HOSPITAL Brooklyn, NY

Clerical Associate (Temp) 01/2016 – 04/2016

Worked in (C-PEP) Behavioral Health Emergency room, answering multiple phone lines taking and giving out message to the prepare person

Attended the huddle with the Physicians, Registered Nurses, Social Workers, Psychologist regarding the patient’s health conditions

Filed patient’s documents into their charts, hand in the patient’s documents on different floors where they were admitted and scanned their documents in Quadra Med

UPS Bronx, NY

Coordinator (Temp) 10/2015 - 12/2015

Reviewed the daily needs provided by the operations team and coordinate the daily staffing of helpers

Responsible for reviewing helper hours for accurate recording of time and assignments

Worked closely with the operation, communicating helper performance and administration of uniforms and tracking helper performance

Eartha L. Maddox

608 Essex Street• Brooklyn, New York, 11208

646-***-****• **************@*****.***

JPMORGAN CHASE & CO Brooklyn, NY

Data Key Entry Specialist (Temp) 05/2015 - 08/2015

Entered data about loans in excel and Phoenix Control Framework

Updated the loans with new classifications after a system update to the control framework Risk and Controls Self-Assessment (RCSA)

Provided Phone/Email Etiquette communicating to employees to ensure all procedures were followed, and resolved any problems.

Business-Facing Technical Role: Dealt with granting and revoking different levels of access to Phoenix

Work with cross-functional teams assisting

HEALTH AND HOSPITAL CORPORATION HEALTH AND HOME CARE New York, NY

Clerical Associate 12/2002 – 12/2014

Coordinated and arranged room for patient advisory meetings

Updated and maintained databases for 10 Social Workers

Monitored and ordered inventory of office supplies

Tracked caseloads for Social Work Manager, including caseload for behavioral of health patients

Coordinated provision of communications materials for all segments of the medical center

Strong background in all aspects of customer service and support

Answered busy telephones, directed and routed calls, and scheduled appointments

Maintained accurate, up to date comprehensive and confidential medical files and records

EDUCATION

LaGuardia Community College, Long Island City, NY

A.A.S. – Associate Degree in Applied Science 1994

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