Social Media Customer Service

John Ashton Edgar

@JohnAshtonEdgar Bloomington, MN j **************@*****.*** 623-***-**** l inkedin.com/in/johnashtonedgar

“Based on my experiences knowing and working with John, I think he would make a valuable and unique addition to any team. Furthermore, his specific set of skills, knowledge and enthusiasm for consumer technology and online customer service make him particularly suited to roles involving the intersection of online media, consumer technology, and customer service.” - Noah Kravitz Summary

John Ashton Edgar successfully helps companies reach their goals. Edgar encapsulates years of experience in high level customer service, sales, and online media that extends company demographic reach and value. He believes that companies must connect with consumers by practicing traditional interpersonal communication skills while adapting and integrating them with the latest online media strategies, never forgetting that the consumer guides a company in the ways in which they want to interact. Excellence in communication is key in the process of business operations and draw upon the amazing talents of your team. Investing in your team pays dividends beyond measure and is integral to reaching company objectives. Portray what you would personally expect with authenticity. Accept no less.

Key Accomplishments

● Contributor on award-winning social media team that consistently functions above expectations

● Certified manager with 500 rank growth in performance of Multi-Channel department Best Buy Richfield, MN (store 281) while developing highest eVoice and one of the highest NPS scores of any department in the District from one of the lowest scores.

● Named store MVP February 2012 and district leading performance in digital technology connections

● Strong analytics and project management experience while providing growth and strategy for websites of over 3 million unique visitors per month

● Published work includes: Android Community, Classic Buzz, Driven Together, GirlMeetsGeek, Phandroid, PhoneDog.com, and BestBuy.com

● Thought leader in mobile technology and integration with traditional hardware platforms

● High-level management and POS experience for five outlets at internationally-named top 20 golf resort, including management of an $800,000 wine cellar and execution and planning of high profile corporate and private events.

Experience

T-Mobile Mall of America Bloomington, MN July 2016 – December 2016 Retail Associate Manager

● Management and development of sales team, focusing on passion for wireless products.

● Ensuring exceptional customer experience, resolving present and unforeseen problems.

● Conducting regular training and facilitating knowledge base of current promotions with staff.

● Manage sales floor, expediting customer service and engagement.

● Hiring and sourcing new talent.

Best Buy Co., Inc. Richfield, MN F ebruary 2014 – October 2015 Social Media Specialist

● Resolve customer concerns/complaints through public postings in online communities, social networking sites, private messaging, email, written correspondence and direct telephone contact while conveying messaging that is in alignment with Best Buy's ethical, HR, legal, PR and privacy standards

● Serve as a moderator, create brand promotional copy, and write knowledge articles for posting in the Best Buy Community Forums

● Provide customer and product insights gained in the community back through the team and organization

Best Buy Co., Inc. Richfield, MN August 2012 – February 2014 Multi-Channel Sales Supervisor

● Teaching and coaching sales support team members to execute the business group strategies and improve individual and team performance.

● Ensures sales support team members have the appropriate knowledge and expertise.

● Conducting regular trainings per company plan.

● Analyzing sales support team members individual and team performance, and completing regular coaching, monthly reviews.

● Creating a profitable and engaging sales floor experience Best Buy Stores & Best Buy Mobile E dina, MN December 2011-January 2014 Mobile Consultant/Tablet Specialist/Digital Technologies

● Store MVP February 2012 and District Leader in several sales categories

● Handle all aspects of mobile technology and computer sales including: completing customer contracts and warranties, connections and activations, and product setup

● Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features

● Educating and training co-workers and consumers on latest developments in mobile and digital technology platforms and applications

John Ashton Edgar Consulting P hoenix, AZ/ Minneapolis, MN January 2009-Present Proprietor

● Clients include: R 3 Media, Slashgear.com and GirlMeetsGeek.com

● Direct subscriber engagement and marketing resulting in 1800% increase in fan base and active daily users

● Web and Mobile app design & development utilizing Joomla, WordPress including: conceptual design, custom pages, design elements, social media integration, and advertising

● Internet marketing and social media strategy including: reciprocation working with editorial teams on content creation and development

● including: custom Facebook landing pages, FBML/iFrame, video/chat integration, design elements, custom Twitter backgrounds, blog post integration and editor plug-ins PhoneDog Media P hoenix, AZ July 2009 - October 2010 Internal Promotions and Community Manager

● Developed site specific social media strategy resulting in overall 22% increase in site traffic via referring social media

● Managed, developed and drove external social media touch point traffic to company revenue areas using established social media to directly engage subscribers and build lasting bridges.

● Developed, promoted, and managed compelling events such as: Giveaways, integrating LIVE video chats on Facebook, and competitions in social media areas, to drive CTR

● Utilized ViralHeat, Google Analytics, Facebook Insights etc. to track and report analytics that provided for continued adaptation of strategy

The Boulders Resort & Golden Door Spa Carefree, AZ January 2001 - September 2006 Beverage Supervisor

● Managed beverage POS operations for 5 resort outlets, including: standard operating procedures, ServSafe and alcohol training, and staffing

● Managed 800k wine cellar, by-the-glass wine pairing to menu, and wine education program for staff and golf membership

● Managed Conference and Catering beverage services for groups of up to 300 people with daily coordination meetings with other departments and group billing via Micros - Fidelio

● Coordinating and managing monthly beverage inventory utilizing in-house accounting Microsoft Office Excel, maintaining resort wide 22% liquor cost average Education

Arizona State University 1993 – 1994

Environmental Science

Paradise Valley Community College 1997

Hazardous Materials Certification

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