Customer service manager
Resume:
Competences
Leadership.
Planning.
Detailed oriented.
Result oriented.
Analytical thinking.
Adaptability.
Sales& PR Manager
Kuwait
Kuwait
Sagyrasmey @ yahoo.com
Professional skills
Customer service 18 years.
Sales 13 years.
Public relation 10 years.
Operations management 8 years.
Feb.2011-Current
Working as Sales& PR manager at Al- Raya
group real estate( Kuwait).
Duties and Responsibilities:
Analyzing trends and results.
Establishes sales objectives by forecasting and developing annual sales, projecting expected sales volume and profit for existing and new products.
Implements national sales programs by developing field sales action plans.
Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
Maintains national sales staff by recruiting, selecting, orienting, and training employees.
2008-Aug.2011
Working as Marketing manager – ESR company for
resorts& hotels ( Kuwait)
Nov.. 2006-Sep. 2008
Working as Sales manager at Paradise inn group- -
Egypt & Syria
Nov.1998-Oct. 2006
Working as program manager at Hospitality
marketing concepts ( HMC)- Egypt
Bachelor's Degree major in Tourism, Faculty
of Tourism and Hotels, Alexandria University
1990.
Operations management.
Customer service.
Sales technique.
Key account management IMI.
Marketing differentiation advantage
IMI.
High impact coaching.
Maximizing profits& minimizing costs.
Sales forecasting.
Labor scheduling.
Work Experience
Education
Training& Certification
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