Manager Microsoft Office

Mobile: 818-***-**** • Email: ********@*****.*** • Address: 201 S. Berendo St. #109, Los Angeles, CA 90004

Lily Gogina

Objective

Proactive, highly motivated and enthusiastic individual currently seeking employment in hospitality industry in order to provide excellent service and support within the housekeeping department, utilizing managerial and supervisory experience with the back-of-the-house operations and acquired skills. Possesses strong communication and persuasive skills, works well under pressure, great teamwork skills, and can work well using own initiative.

Experience

2016- 2017

Santa Monica, CA

Fairmont Hotels and Resorts

Housekeeping Manager at Fairmont Miramar Hotel and Bungalows

Led and managed the day-to-day operation of the department, ensuring service standards are followed

Interfaced with hotel executives and oversaw brand and company initiatives within housekeeping department

Quickly addressed and reacted to guest concerns, logging and notifying proper departments as required

Conducted regular departmental meetings

Balanced operational, administrative and colleague needs while following departmental policies and procedures

Met daily and weekly staffing requirements

Liaised between front desk and back of house operations with an emphasis on interdepartmental collaborations to ensure luxury quality experience for guests

2014-2016 Beverly Hills, CA

The Four Seasons company – Luxury Hotels and Resorts

Floor Supervisor at the Beverly Wilshire Hotel Housekeeping

Responsible for quality control of rooms and space in hotel

Worked closely with other departments and oversaw engineering services and requests

Assisted with coordinator duties

Facilitated employee standards tests

Supervised daily duties and ensured completion of daily, weekly and monthly goals

2013-2014 Calabasas, CA

The Anza Hotel (Evolution Hospitality) – A boutique hotel in the heart of Calabasas

Housekeeping Supervisor at the Anza Hotel

Supervised a staff of 12 employees

Planned and led daily morning department operations

Set policies and procedures through daily task sheets to help employees achieve initiatives and set benchmarks

Assisted with payroll and supply ordering

Oversaw the recruitment and training of housekeeping colleagues

Skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, Opera, HotSOS, Timesaver, Lotus Notes, Birch Street

Forbes service standards training

Fluent in Russian, learning Spanish

References

Yolanda Daley –Superior while working with Evolution Hospitality (5 years known)

Carlos Calvo – Manager while working with Four Seasons (3 years known )

(725) 266 - 5566

(424) 200 – 8716

Education

2008-2012

Los Angeles Valley College

Los Angeles, CA

Credits equivalent to A.A. Business Administration/Management

Citizenship

U.S. Citizen

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