Manager General

JOSHUA ROSADO

**** ****** ******, ************, ** 19136 C: 267-***-**** ******.********@*****.*** Summary

High-energy Assistant General Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Skills

Operations management Forecasting

Exceptional multi-tasker Human resources management Brand management Team building

Reliable

Experience

Assistant General Manager: April 2015 - Current

Sigma Hospitality group (Hampton Inn & Suites Bensalem/Philadelphia) Bensalem, PA Assist the General Manager on day to day operations. Monitor the Guest feedback on SALT surveys. Receives and resolves guest complaints and service recovery process. Selects or assist in the selection of hotel staff and completes all new hire paper works. Review employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including bank deposits, AR/AP, Direct billing etc. Adhere to all company procedures and regulations as well as standard operating procedures. Cover shifts in all departments as scheduled by the General Manager. Staff Sergeant (Chemical Specialist): July 2007 - Current United States Army Philadelphia, PA

Trained and instructed subordinates and supported units on leadership training. Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations. Led a team of 8 members in combat operations, including providing tactical guidance. Effective decision-maker in high-pressure environments. Coordinated training schedules and filed crucial administrative paperwork. Guest Service Agent: September 2014 - April 2015

Sigma Hospitality Group (Hampton Inn & Suites Bensalem/Philadelphia) Bensalem, PA Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Answered telephone calls within three rings, using correct salutations and telephone etiquette. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Guest Service Agent: January2014 - September 2014

Moody National (Hampton Inn Philadelphia INTL Airport): Philadelphia, PA Processed guest payments for room charges, food and beverage charges and phone charges. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner. Security Officer February 2012 - November2013

Sugar House Casino Philadelphia, PA

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms.

Education and Training

GED (Commonwealth Department of Education) Philadelphia, PA 2003 CPO Certified ServSafe Certified

First Aid/CPR Certified Hazmat Certified (Tech Level)

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