Customer Service Sales

ANA GARCIA

786-***-****

**********@*****.***

**** ***** ****, ******, *******, 33327

PROFILE

Highly motivated individual prepared to learn, innovate, growth and give fast solutions to problems. Professional of communication with developed bilingual skills and great experience in customer service.

KEY SKILLS

Proficient in English and Spanish/ Excellent written and verbal skills

Detail oriented/ Team player/ Commitment to quality

Proactive, reliable and punctual subject / Domain in Microsoft Word and Excel

Network Administration Control/ Proactive in Social Media Marketing

Emphatic listener and persuasive speaker/ Adaptive to challenging environment

WORK EXPERIENCE

Purchasing Assistant American Sun Components -Tamarac, Florida, 2018- Present

-Placing, confirming, tracking and expediting orders with domestic and international suppliers

-Analyzing usage reports to keep inventory at required levels

-Working with international freight carriers to find the most economical shipping routes

-Purchases to include a wide range of products including: Inventory, OEM, Spare Machine Parts, Electronic Components, etc.

-Processing all outgoing international shipments and freight quotes for international customers

Sales Associate MetroPCS (T-Mobile Corporate) - Davie, Florida/ Campbell, California 2016-2018

-Create an outstanding buying experience for the customer

-Recommend merchandise based on individual requirements

-Discussed type, quantity and quality of product required for purchase

-Dedicated in provide the best customer service experience

-Team player focus in achieve personal and store goals.

-Prepare sales contracts and accept payments through cash, checks, debit and credit cards

Sales Associate, T-Mobile, Mobile Store Operators - Miami, Florida 2015

-Responsible of increase every sale on an aggressive and competitive environment

-Key holder in charge of inventory/opening and closing procedures

-Motivate and encourage to reach individual goals

-Provide new and existing sales associates training with tips

Public Relations Agent Melia Cohiba Hotel- La Habana, Cuba 2014 -2015

-Offer and sale vacation packages for the Melia Hotel Company

-Check in and welcome visitors

-Send emails answer the phone

-Keep up to date the Hotel website with publicity articles

EDUCATION

Bachelor’s Degree in Journalism University of Havana, Cuba 2010-2015

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