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office manager

Miami Beach, Florida, United States
May 23, 2018

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Mobile: 786-***-****


***** ******* ***,***** ***** Beach,FL 33160


A result driven & competent professional offering 16 years international experience in the MENA region & Gulf Air

Across various. Levels in areas of, Admin Assistant, recruiting & PR With allover responsibility for the profitability & growth in the target segments. Seeking a challenging senior level Managerial Assignment in a firm of repute, utilize skills & abilities to contribute to organization development

Key Skills Set:

Proven leadership & inter-personal skills.

Strong analytical skills &ability to work with complex business issues& demanding time-lines

Outstanding ability interact with individuals in all levels on organizations.

Multi –versed manager with strong ability to manage operations with diverse & demanding goals

A proven record in HR, Administration, Guest Service.

Adroit in achieving targets in all areas of work and developing excellent work standards.

Acknowledged by senior management as dedicated employee & an inspiring team player,

Experience with flair for problem solving using creativity and ingenuity.

Demonstrated ability in implementing customer retention programs with ability to delight customers

Proficiency in organizing conferences, festivals, workshops and travel logistics

Superior performance repeatedly recognized through challenging assignment.

Adept in ensuring that all operational activities are in accordance with service processes & procedures & contributing substantially to the profitability & development of the organization.

Motivating the team, leading by example and delivering results as per set objectives.

Possess excellent communication skills with ability to work efficiently under pressure & multi task in demanding work environments & meeting deadlines.


Bloomingdales Aventura,FL (2015- till now)

Admin Assistant

Job Profile:

Connect and be aware the Customer: Welcome and engage with genuine warmth

Put personality and unique characteristics into interactions with customers

Actively maintain the appearance of the selling floor.

Understand the product you are selling and brand information. Have a Fashion Voice

Discover the needs of the customer: Ask questions, listen learn and respond to determine their needs

Demonstrate knowledge of store products and services and use this knowledge to build sales

Sell the Bloomingdale’s Loyalist Charge Card as the BEST way to shop at Bloomingdale’s

Know and understand the events throughout the store and communicate to the customer

Support the use of fulfillment tools and multiple channels to meet the customers need (Search and Send,, The Outlet,)

Utilize selling technology (Look books, MPOS, b-connected, mobile apps, etc.) to meet the needs of the customer.

Deretna Restaurant & Cafe – Miami, FL (2014- 2015)

Admin Manager

Job Profile:

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Maintains store staff by recruiting, selecting, orienting, and training employees.

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Ensures availability of merchandise and services by approving contracts; maintaining inventories.

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing Happy Hour; studying trends.

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Secures merchandise by implementing security systems and measures.

Protects employees and customers by providing a safe and clean store environment.

Maintains the stability and reputation of the store by complying with legal requirements.

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Professional publications; establishing personal networks; participating in professional societies.

Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Contributes to team effort by accomplishing related results as needed.

Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

The Honorary Consulate of Republic Of Mauritius, Amman, Jordan

Administrative & Public Relations & Manager (2010- 2014)

Job Profile:

As the following key functions as per the Key Performance Matrices-

Manage the Embassy’s public diplomacy program in a timely, effective and resource-maximizing manner respond to a broad range of information requests maintain and organize public affairs resource materials develop and implement post’s public diplomacy program. Develop and maintain an extensive network of contacts in the arts and cultural sector.

Manage the Embassy website and social media strategy. Assist to develop media strategies, including for specific events/visits. Assist in planning for Embassy functions and receptions. Establish and maintain a network of contacts in the media in order to promote interests. Act as media liaison officer during visits by Ministers or other senior officials, as required. Organize press conferences and draft press releases as required. Organize programs for visits to Republic Of Mauritius for embassy staff and visitors. Conduct targeted research on a range of political and economic issues in Mauritius.

JHCP Project under USAID Sponsored By Johns Hopkins, Amman, Jordan (July 2006– July 2010)

(Reported to the COP, Amman)

Job Profile:

As Administrative manager, overseen the following key functions as per the Key Performance Matrices

Assistant manager for all activities within the Johns Hopkins University Press Fulfillment division including order processing, distribution, and collections. This includes monitoring transactions in the system, training, scheduling, and managing the workload with the assistance of the Customer Service Coordinator.

Insure that standards of service for customers and clients are met. Manage 10 order processing employees and make hiring, evaluation, pay, and disciplinary recommendations to senior management of the division.

Support departments, understanding the business as a whole, and providing assistance when needed.

Primary liaison for wholesalers, retailers, libraries, individual customers, and internal management regarding all aspects of Hopkins Fulfillment Service activities. Work with IT Specialist to continually upgrade reporting and supportive services for clients. Liaison with our distribution partner, Maple Vail, as needed.

With the assistance of JHUP IT personnel and staff, support the implementation of new client presses to the division. Communicate with clients, vendors, and staffers in a professional manner.

Le Royal Hotel, Amman, Jordan (2003-2006)

(Owning General Mediterranean Holdings Company, Amman)

Job Profile:

As Corporate Communications & Administrative manager, overseen the following key functions as per the Key

(Reported to the CEO)

Trains new Guest services department personnel. Answers letters of inquiry regarding rates and availability. Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

Maintains a detailed knowledge about the hotel's services and hours of operations. Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.

Good understanding about the Property management software (PMS).

Anticipates and intervenes in all incidents of guest dissatisfaction and attempt to satisfy all such guests, within hotel policy. Do service recovery procedures.

Doha Marriott Gulf Hotel. Doha, Qatar

As Administrative Officer – (2000–2003 )

(Reported to General Manager)

Job Profile:, the following key functions as per the Key Performance Matrices-

A guest relations officer gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations,." Although a GRO would not be able to memorize the names of all the hotel guests at a given time, he should remember a hotel guest's name after two transactions. A GRO meets and greets arriving guests and bids them farewell as they leave. He reviews the arrival list daily and assists in preparing and distributing welcome amenities. GROs escort VIPs to their rooms and check them in before their arrival. A GRO attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, he allows guests to speak first and then provides solutions to their issues or concerns. He logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. A guest relations officer should always be present in the hotel lobby and should maintain proper decorum at all times. He should respond quickly to calls in case he is not at his post. He also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. A GRO should also be familiar with the best places to tour, shop and dine.

Professional Advancement Certificates

Human Resource Management (HRM)

University of Miami 2018


Attended a 7 months Executive Management Training Program- Guest Service-associations with four Modules under USAID / Siyaha Jordan Guest Service, in Amman, Jordan (2006)

Attended certificate program on membership development & member’s time management program.

Undergone certification on Public Policy Advocacy: PMP certified Member.

Underwent certification program on awareness & communication: Business Planning Process Program

Completed training courses on presentation & communication skills.


Bachelor’s Degree in Business Administration Major MIS from the AUC American University of Cairo, Egypt (2000)

IGCSE from RAGAC English School Cairo, Egypt (1996)


Language Proficiency: English & French

Computer Literacy: Expert in Windows M.S Office (Word, Excel, Power point)

Marital Status: Married, Gender: Female

Valid US Driving License

Valid US Permit Work

US Social security

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