Customer Service Sales
Resume:
Kenya Steward
West Columbia, SC 29170
***.************@*****.***
Education:
Dutch Fork High School (Diploma)
I have over 7 Years of Customer Service experience and skills. I enjoy helping others and ensuring customers that they are getting the best service possible. I have always been interested and fascinated by technology. I am always finding out how new device and software work. Friends and family are always asking me to help them troubleshoot different types of equipment, devices and software for them.
Work Experience:
General Labor-06/2014- Present
•House Cleaning/ Packing/Unpacking and Organizing, Cleaning bathroom, kitchen, vacuuming, mopping, dusting, organizing, bed making, window cleaning, and laundry folding at each house or apartment I clean.
Sutherland Global/ Cloud Source- 11/2014-02/2015 (Seasonal Temp)
I worked as a temp for the company, 1800 Flowers.com (Cheryl's brand). I handle Sales and Service calls. My sales rate during the Christmas holiday was high then I was switched over to “Service” where I began to help customer who by making sure their packages get to its respectable place, placing order, editing orders, tracking orders and/or reshipping orders. I've dealt with customers that was happy even very irate customers.
Amazon Warehouse, 11/2013-05/2014 (Seasonal/Temp)
• Shipping Outbound, I help insure customer satisfaction by loading packages onto proper truck in a timely matter as well as doing inventory on item in transship. This Job consist of lifting heavy items; up to 65 lbs. or heavier, team work, following safety rules constant moving, lifting, and going up and down step stool.
Massage Therapy, 05/2009-6/2012 (Self- Employed)
In a relaxed and private setting; I performed Swedish massage on clients. I set up the massage table and ensured that the client was comfortable throughout the process of the massage. I ensure that the pressure applied was acceptable and to their liking. I gave the client privacy when undressing and getting clothed. I used proper massage techniques and body mechanics to ensure no injuries to myself or client.
Agape Senior Harbison - Dietary Aide, 08/2007-09/2011
I am to provide the resident with great customer service implementing dietary needs including special diets. My Job is to wash dishes, prep. and cook, setup dining area, and assistant residents with eating. I also set up for special events that took place at the facility. I gave information to the nurse and family members on how the resident was eating or behaving.
Agape Senior Harbison - Caregiver, 01/2009- 09/2011
I am to provide the residents with great customer service with proper one on one care as needed. I changed and clothed residents, even assisted with bathing, toileting, eating, getting in and out of bed, appearance, and hygiene. I catered to the need of each resident whether they were assigned to me or not. I wrote down detailed information about the resident as the day progressed and also communicated with the family members and nurse.
Achievements
• Graduated with a 3.6 from Southeastern Institute
• Received Employee of the Month
• Vector Marketing Training
Skills
• Oral Presentations- Via Online and Face to Face
• Cold Calling-100+ calls a day
• Scheduling Appointments
• Recruiting
• Service systems AS400
• Virtual Advertising
• Vector Marketing Training
• Microsoft Suites
• Swedish Massage
• Customer Service
• Typing 40+ WPM
• Internet Browsing/ multiple windows
• Virtual and Face to Face Mentoring
• Stocking
• Inventory
• Temperature logs
• Cleaning- General Labor
• Cooking
• Lifting 20+ lbs
• Proper Pallet Jack use
• Nutrition/ Proper eating habits
• Fitness
• Virtual Marketing
• Special Event- Set up/ Host/ Serving
• Troubleshoot Software Products
• Process Repairs
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