Darlene M. Gay-Allen

**** ******* ****

Mobile, AL 36608

Cell: 251-***-**** & Home: 251-***-****

ac5kj6@r.postjobfree.com & ac5kj6@r.postjobfree.com

Accomplishments

Achievement and Summary of Qualification: Worked in Healthcare and continued studies in several areas in the field to be a greater access to the company employed with a Non-Profit Organization to work within the Communities as NAACP-Prichard, President. Implemented to create programs that are essentials for Youths and elders that is diverse. Programs as resources to the communities and Preside over other members to obtain a successful Unit within the Communities as President and Political Affairs Chairperson. Assisted with Legal Redress to accept complaints and take care of them for the citizen as for Social Work and Economics. Workshops for education for the Unit and the communities. Set up Workshop that is beneficial for the communities.

Objection: To achieve a successful career in Customer Relations that can project and present my innovative, managerial, customer relations and organizational skills can to be utilized. 35 plus years of experience in management, organizational skills, and enable to enhance people skills to contribute knowledge and that can be brought to a great team.

Professional Experience

TeleTech Solutions –TeleTech Solutions - 12/2013 – 02/2015 Working Home Agent - Fort Walton Beach, Florida • Work for clients of Bank of America as Agent to provide information and Customer • Service of employees and families benefits solutions. Assist with educating clients to submit claims and usage of portals.

Worked with client as All State Insurance Company with Benefits and Insurance policies,

Alorica Home Base Agent- Worked with clients as Equifax Breach, GE Appliances to assist clients with scheduling and how to submit concerns on website. Provided Customer Relations with clients successfully and in a timely manner that were required and expected.

Mobile County School System: December 2015-present -Sub-Teaching for Mobile County School System within the Elementary, Middle School and High School in several different schools. Worked with Physical Education, Math, Science, and ROTC, Marching Band, English, Social Studies and Arts.

Springhill Memorial Hospital 04/2010- 04/2012 Patient Care Technician -Assist with vitals for parents • Caring for needs of Cancer Patients on units with consisting of, bathing, and retrieving meds from the pharmacy.

Programming and Software Skills

Microsoft Visual Basic, HTML, Microsoft Office, Microsoft Windows, Adobe PhotoShop and Illustrator

Education

Bishop State Community College - Computer Information 1999- 2001 Mobile, Alabama

• Faulkner University- Business Administration 2003- 2007 Mobile, AL

Troy State University- Criminal Justice Business Administration- FWB, Florida 200 Bishop State Community College – 2010- 2011 Health Information Technology

SAAD Healthcare- 2011 Certified Nursing Assistant - Certificate in CNA

SAAD Healthcare- 2017 Certificate in Phlebotomy- Certifications: Medca

Phlebotomy -Certification _on AHA BLS