Customer Service Representative
Resume:
Kathie McVey
Loveland, Ohio 45140
Phone 513-***-****
*********@*****.***
SUMMARY: A dedicated dependable employee, with strong analytical skills. A self-starter with a great
attitude that demonstrates experience in meeting customer expectations, teamwork, flexibility and the ability
to get the job done.
PROFESSIONAL EXPERIENCE
Sedgwick Claims Management Services-December 3, 2012
4445 Lake Forest Drive Ste 400, Cincinnati, Ohio 45242
Claims Liability Examiner/Causality Operations
Responsibilities:
Analyzes and manages general liability claims by investigating, gathering information to determine the
Exposure on the claim. Manages claims and develops the action plan to an appropriate and timely resolution.
Assesses liability, resolves claims within evaluation and authority.
Prepares necessary state filings within statutory limit.
Negotiates settlement of claims within designated authority.
Calculates and pays benefits due; approves and makes timely payments and adjustments; settles claims within authority.
Ensures claim files are properly documented and claims coding is correct.
Refers cases as appropriate to supervisor and management.
Wright Brothers Global Gas Inc. - June 2011-November 2012
7825 Cooper Road, Cincinnati, Ohio 45242
Customer Service Representative/Account Billing
Responsibilities:
Answered all calls, process all orders for all gases the company supplied. Interact with all vendors to
ensure the supply can meet the demand. Confirm and verify all orders will be delivered when promised.
Communicate and follow up daily with our customers and vendors to ensure all orders were delivered or if they may have to reschedule partial orders, prepare all monthly billing statements and verify that they are all correct.
Belcan Engineering Corporate Headquarters-December 4, 2007 - March 1, 2011
Anderson Way, Cincinnati, Ohio 45242
Corporate Engineering Administrator
Responsibilities:
Answered all calls in accordance to Belcan etiquette, Update the global directory, prepared all documentation
and checked for accuracy for all audits performed by the Department Of Defense. Update vis-log daily for all
entries logged and submitted electronically to the Department Of Defense.
Conduct monthly distress alerts. Responsible to have all guest sign in and produce proper identification.
ITSG Help Desk Support: Assign, categorize routing of tickets to proper technicians and proper office
Locations. Determine escalation of assignments. Interact with customers and technical staff.
Education / Licensing
College Of Mount St. Joseph
Hold a Texas License for handling claims
Professional/Personnel References: Upon Request
Contact this candidate