Front Desk Customer Service

LC

** ***** ***** ***** ***** Beach, FL ***** 786-***-****

***********@*******.***

LEONARDO CANNUCI

OBJECTIVE

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SKILLS & ABILITIES

Seasoned hospitality professional with 18 years of experience working in the hospitality industry

Motivated and goal oriented aligned with the mission and values of my employer

Exceptional customer service skills with emphasis on 5-star guest service

Fully bi-lingual English/Spanish and conversational Italian

Proficient in MAC and PC platforms

EXPERIENCE

Front Desk Agent/Supervisor 07/2005 – To Present Nassau Suites, Miami Beach

Led front desk staff and operations to ensure consistently efficient check-in processes

Assist international & domestic guests with daily check in and check-out while providing 5-star guest service with constant open lines of communication with guests by face to face interactions, phone, and email to obtain vital feedback on service quality

Coordinate travel and tour schedules for international & domestic guests

Maintain all administrative duties; answering multi-phone line, communications via fax, email and social media and production of daily reports

Awarded quarterly bonus for outstanding number of reservations

Front Desk Agent 03/2003 – To 7/2005 Leslie Hotel, Miami Beach

Maintained all administrative front desk duties, booking reservations online and walk-in guests

Coordinated travel and tour schedules for international & domestic guests

Daily coordination of guest check-in and check-out

Provided concierge assistance for entertainment and travel in and around Miami

Night Auditor 06/2002 – To 3/2003 Royal Hotel & Suites, Miami Beach

Responsible for balancing the daily accounting for the hotel

Created and managed nightly reports of daily hotel income

Distributed daily reports to each key department personnel and Hotel Manager

Night Auditor/Front Desk Agent 04/2000 – To 06/2002 Essex House Hotel, Miami Beach

Maintained all administrative front desk duties, booking reservations online and walk-in guests

Coordinated travel and tour schedules for international & domestic guests

Daily coordination of guest check-in and check-out

Provided concierge assistance for entertainment and travel in and around Miami

Responsible for balancing the daily accounting for the hotel

Created and managed nightly reports of daily hotel income

Distributed daily reports to each key department personnel and Hotel Manager

EDUCATION

HS Diploma (Bachiller)

Specialization in Work Relations

Buenos Aires, Argentina

COMMUNICATION

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