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Desktop Support Active Directory

Location:
Halethorpe, Maryland, 21227, United States
Posted:
May 22, 2018

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Resume:

AARON BARNETT

**** ******* ***** *********, ** **227

410-***-**** ac5ki9@r.postjobfree.com

IT Professional / CompTIA A+ Certified

Experienced technical professional with ~6 to 7 years of trouble shooting technical systems and providing support during upgrades, installations, and repairs. Exceptional ability to assess current problems, diagnose issues, and complete fixes quickly. Strong communication skills, as well as the unique ability to translate technical jargon into everyday language for those without technical training.

Technical Summary

MS Office (Office 365)

VMWare

Windows XP/7/8/10

Remedy ITSM

Desktop Support & Installations

Hardware/Software Upgrades

Mac Operating Systems

DSS Security Clearance, SECRET

Repairs & Maintenance

Troubleshooting

Active Directory

Professional Experience

PRAGMATICS 2016 - Present

Customer Technical Support Rep/SDA

Customer support, telecommunication, troubleshooting, and ITSM. Currently at a government contract in Beltsville, MD. DSS Security Clearance Level - SECRET.

SELF-EMPLOYED 2011 – Present

Computer Maintenance & Repair

Maintain PCs and Mac computers by talking with clients to understand their issues and properly diagnose the problems. Install new hardware and troubleshoot ongoing and current technical situations.

TSM OUTSOURCING SERVICES, INC. 2011 - 2012

Printing specialist/tech advisor

Designed innovative and eye-catching graphics to clients, businesses, and organizations. Troubleshot local machines and repaired issues to minimize downtime for the company. Processed data and other information to maintain accurate files. Made recommendations for new computer equipment and systems.

PERRY HALL CHRISTIAN SCHOOL 2006 - 2010

Computer Lab Assistant

Collaborated with students to answer questions about computer use and software programs. Trouble shot issues in hardware and software, as well as managed user access to accounts.

Education and Training

CompTIA A+ Certification, Pearson Vue

Web Design, Community College of Baltimore County



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