Andrea Lee

**** *. ****** ***** *****. Plano, TX 75024

Phone: 214-***-**** ac5ki6@r.postjobfree.com

Objective: To obtain a position where I can maximize my people oriented experience, excellent and verbal communication skills as well as, having the ability to solve problem within your company.

EMPLOYMENT HISTORY

Customer Service Representative October- Present

iQor Plano, Texas

Customer Service – Provide excellent customer service through active listening, build • relationships with the customers • Empathy • Process check/debit card payment • Resolve financial issues • Update accounts and provide game plan • Inbound/Outbound calls • Keep accurate records with the company • Multi-task with two monitors • Troubleshoot system issues • Set up email •Transfer call to its designated department • Prioritize and utilizes time effectively to ensure department meets required services • Conduct research as Comply with regulatory and department practices and procedures.

Customer Service Representative August 2016 – November 2016

Altria Dallas, Texas

Call Center - Provide outstanding customer service support by building relationships between the brands and the adult consumers • Inbound call and Data Entry • Place and update order in the fulfillment center Inbound call and Data Entry • Place and update order in the fulfillment center • Set up new user accounts profile • Update consumers account • Promote campaigns for various brands • Read pre-scripted writing • Reset passwords • Execute unique and strategic strategies to generate new consumers for clients • Sales • Set up new user accounts profile • Update consumers account • Promote campaigns for various brands • Read pre-scripted writing • Reset passwords • Execute unique and strategic strategies to generate new consumers for clients.

Appointment Scheduler/Customer Service Rep. November 2014 – April 2015

Well Health Quality Care Las Vegas, Nevada

Call Center – Scheduler/confirm appointments for the Physicians, Nurse Practitioners, Mid-wives and new Patient • Worked closely with OB’s/GYN, RN’s, and outside facilities • (Intergy and E.H.R) computer system • Task M. A’s process patient referrals. • Refill RX medications • Update patient information and insurance policy • Cancel patient appointments • Answer/transfer phone calls • Inbound/Outbound calls Data Entry while meeting quota’s • Task appropriate people for authorizations, and ensure all patient documents are secured • Copy • Fax and Scan documents.

Medical Records Clerk April 1993 –April 1996

ST. Margaret Hospital Hammond, Indiana

Responsible for all Inbound/Outbound call • Handled delinquent accounts and placed orders • Assist patients with billing • Direct all records to its designated area • Assist Dr’s with appropriate and accurate patient records •file • copy • fax • Put together and organize all patient records • Obtain payment for requested records and death certificates. Call Center/Switchboard Operator Inbound call • Transfer calls to the designated area • Print out call logs • Page Doctor’s • Answer Doctors questions and take messages • Transfer patient calls.

Customer Service Representative February 1988 – February 2014

P.K. Printing Chicago, Illinois

Responsible for all Inbound/Outbound call • Handled delinquent accounts and placed orders • Resolved dispute and claims • Perform follow-up calls. Administrative Secretary • Check preliminary reports, proof read • Software to design lay out, and produce camera-ready copy• Maintain records and files, fax, copy, and mail packages • Director of hiring, train and delegate performance. Human Resources (HR) Assistant - May 2005 – February 2014 Review and select candidates for employment • Schedule interviews and assist with new hire orientation • Keep accurate files • Type memos and Computer use DOS, Microsoft Word etc.

Marketing & Designing - March 1986 - January 2002 Formulate, direct and coordinate marketing activities as well as, policies to promote products and services • Assist with advertising and promotion managers • Negotiate contracts with vendors or distributors to manage product distribution • Established distribution networks and developing distribution strategies • Develop proposals and campaign for local & national businesses • Evaluations of marketing or sales staff of four and oversee their daily activities • Identify, develop, or evaluate marketing strategy based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Magazine Designer & Editor - September 1997 - February 1999 Write and edit news stories from information collected by other sources • Arrange and Assist in laying out material for publication • Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding • Vice President of Chicago After Hour Magazine • Prepare, rewrite and edit copy to improve readability, or supervise others who do this work • Review and approve proofs submitted by composing room prior to publication production • Plan the contents of publications according to the publication's style, editorial policy, and publishing requirements • Allocate print space for story text, photos, and illustrations according to space parameters and copy significance, using knowledge of layout principles • Oversee publication production, including artwork, layout, computer typesetting, and printing, ensuring adherence to deadlines and budget requirements. Print & Editor (Jet Magazine) May 1992 -January 1994 • Adjust digital files to alter print elements, such as fonts, graphics, or color separations • Change press plates, blankets, or cylinders, as required • Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions • Prepare, rewrite and edit copy to improve readability, or supervise others who do this work • Review and approve proofs submitted by composing room prior to publication production • Edit copy to improve readability. Writer & Typing (Teens World Magazine) - June 1988 - December 1989 Rewrite and edit copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter • Read copy or proof to detect and correct errors in spelling and punctuation • Type all stories and correspondences • assist with design/or magazine layouts.

EDUCATION

Hammond High School United States

Sawyers Business College Hammond, Indiana

Secretarial/Business Science 1988-89 Associate Degree

Additional Skills

• Microsoft Word, Excel, Outlook, Internet Explorer, Abode, Type (55wpm), and versed in English, Data Entry, Cash Register, Editorial, Expert in Graphic Designs, Web Designing), two screen monitors, Telzon, Zebra, Scanner, Paging System and Multi phone line, Fax, Copier, MOS Dos, Power point, Cisco Jabbar, IRIS, OneComm and Avaya.

REFERENCES

References are available upon request

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