Microsoft Office PeopleSoft, SharePoint, Outlook, RoboHelp, MadCap Fl

PAMELA JOHNSON

**** ******* *****, ***********, ** (ph) 240-***-**** (email) **************@***.***

OBJECTIVE

To learn new concepts and communicate ideas effectively and efficiently.

EXPERIENCE

CareFirst BlueCross BlueShield

Claims Correspondence Processor 11/1984 – 11/1986

Distributed daily assignments for internal office staff

Read, interpret, and respond to incoming correspondence

Deliver documents to typists to complete and mail

Mailroom Clerk 12/1986 – 6/1988

Identified, sorted, and distributed misplaced mail

Assisted with payroll checking and accounts payable printing and distribution

Provided support in picking and packaging promotional materials

Contract Technician 7/1988 – 3/1992

Assembled and uploaded fully insured contracts online

Primary point of contact for all fiscal and administrative contractual issues

Monitor contract expenditures were in accordance with budgetary constraints

Team Leader 4/1992 – 5/1996

Assigned and reviewed legal documents for contracts

Provided training for new employees

Created and distributed reports

Contract Specialist 6/1996 – 8/2000

Created, uploaded, and updated legal documents

Evaluate and monitor contract performance and compliance

Analyze price proposals, financial reports, and other data

Business Analyst 9/2000 – 11/2011

Developed and implemented several Online Help Systems, RoboHelp, MadCap Flare

Design new computer programs, Dental Info. System, DIS and Large & Spec. Group Benefits LSGB

Identified issues and developed SOPs, ensured resources were utilized appropriately

Currie Central Management

Personal Assistant 9/2014 – 11/2016

Assisted with daily tasks, helped the Execs. run the company smoothly

Scheduled Meetings, coordinated schedules

Developed Business Plans, identify & define requirements

Project Coordinator 12/2016 – Current

Accomplish work requirements by orienting, training, assigning, scheduling

Customer Service, served as the link between external IT supp. & the end users

Resolving Operational issues, identifying work process and technical improvements,

EDUCATION

Central High School, Cap Hts., MD 1980 – 1983

Prince George Community College, Largo, MD 1983 – 1984

TECHNICAL PROFICIENCIES

Microsoft Office

RoboHelp

MadCap Flare

Lotus Notes

SharePoint

PeopleSoft

Outlook

Excel

PowerPoint

Google Applications

Active Directory

Contact this candidate