Customer Service High School
Resume:
Kayla N York
**** ******* ** **********, ** *****
****.*****@*****.***
Career Focus:
I am driven to exceed in all goaks and requirements set. I am committed to building long-term relationships with customers, which creates for positive experience though high-quality customer care. I am hard working, organized, highly motivated and very reliable. I am fast learner and open to any advise to help me exceed at my job.
Summary of Skills:
• Excellent communication skills • Dependable
• Reliable
• Effective team player
• Fast at learning new jobs
• Hardworking
• Willing to go above and beyond to get the task done
• Focused to #achieve my goals as well as any goals the company may set for me
• Multi tasker
Accomplishments:
As a collection specialist, I was recognized for outstanding customer service as well as meeting all my goals set by managment.
Lastly as a Billing and Enrollment Specialist, I hit bonus in the first quarter of being on the floor reaching 8% quarterly bonus.
Profession Experience:
11/2017-05/2018
Humana Military- Billing and Enrollment Specialist
My position at Humanaas a billing and enrollment specialist was to enroll service members in their TriCare coverage as well as assinged them to their PCM (primary care manger), took premiums, as well as setting up monthly options. Lastly, I worked on special projects with back end work - auditing changes made on the online portal.
10/2016-11/2017
Parallon Business Solutions- Collections Specialist
My position at Parallon as a Collections Specialist was to reach out to insurance companies as well as patients to obtain their delinquent accounts from hospitals. I always met the requirements set in place.
09/2017- 12/2017 Amazon Flex - Independent Contractor
My position as an independent contractor for Amazon was to deliver packages in a timely manor (block period). I completed multiple routes adding up to around $4,000.
04/2014- 10/2016 Street Moda - Returns Manger
My position with Street Moda as a returns manger was to keep track of all return and not received items. I was in charge of preparing spreadsheets for what was bought and what was received in place of the return. I also, reached out to customers regarding their experience with our company and their product via phone/email/chat
Education:
2014 Business
Spencer County High School- Taylorsville, KY
High School Diploma
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