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Administrative Assistant / Receptionist / Customer Service

Location:
Rockwall, Texas, United States
Posted:
May 22, 2018

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Resume:

Objective: Obtain position as a Customer Service Representative or Administrative Assistant

Skills: - Computer literate with a variety of software applications

- Listening and communicating - Problem solving

Experience:

2014-2017 - Purchasing Agent at NuMotion Albuquerque, New Mexico (A wheelchair company)

Responsible for running and monitoring the confirmations, getting with the vendors for expediting orders for next day or second day air, doing all of Albuquerque's Delivery Planning, and cutting purchase orders to the vendors.

2012-2013 Administrative Assistant at A New Perspective - Fort Collins, Colorado (A drug and alcohol counselling center)

Responsible for compiling and recording client charts, reports and correspondence using various computer programs. Greeted and directed clients checking in for weekly classes and individual sessions with counselors. Processed new client intakes. In daily contact with counselors, parole and probation officers.

2007-2011 Administrative Assistant at Aero Systems Engineering, Inc. Saint Paul, Minn.

First point of contact with incoming customers and vendors. Answered calls/faxes and coordinated mailroom activity for 3 locations. Shipped products/documents to customers. Assisted human resources department with open enrollment, processed resumes for 3 locations and managed spreadsheets for training within the company. Supported various departments with administrative duties.

2005-2007 Receptionist and Administrative Assistant at Gearworks, Inc. Eagan, Minn.

Greeted customers/vendors and handled phone calls. Did bank deposits, invoicing, collections and account receivables. Set up security codes and trained employees on how to use the security system..Made travel arrangements for clients, sales representatives and executives. Maintained and ordered office supplies. Other duties as required for 5 departments.

2004-2005 Member Services Representative at Health Partners Bloomington, Minn.

Responsible for answering questions from members and prospective members regarding a wide variety of subjects, including available services and interpretation of plan benefits. Coordinated issue/problem resolution between internal departments on customer's behalf.

1998-2003 Customer Services Representative at Silicon Graphics, Inc. Eagan, Minn. and Sykes Enterprise, Inc. Sterling, Colorado

Responsible for handling 800 number calls and daily communications with various departments to resolve customer issues and monitor queues.

-Trend College Portland, Oregon 1998 Computer Skills and Business Administration

-Northeastern Junior College Sterling, Colorado 1994 Accounting

Certifications:

-Outstanding Receptionist Administrative Assistant

-Completion of Computer Training

-Achievement for Successful Completion of Customer Relations Training

-Technical Support Technician Achievement Award for Call Monitoring

-Effective Presentation Skills Exceeding Customer Expectations



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