PATRICK HENDERSON 775-***-****

ac5kf6@r.postjobfree.com

www.linkedin.com/in/patrick-henderson-tahoe

IT MANAGEMENT CONSULTANT

A senior level professional with extensive background in all aspects of:

Project Management

Requirements Analysis

Cross Functional Team Leadership

Collaborative Project Planning

Knowledge Management

Advanced Analytics

Change Management

Business Process Optimization

Solutions Implementation

Agile Development

Competitive Intelligence

Enterprise Architecture

PROFESSIONAL EXPERIENCE

Apple, Inc.– Leading multinational company providing consumer electronics, software, online services. Stateline, NV

Senior Consultant 2013-2018

Responsible for troubleshooting and resolving issues for consumer products, including Mac, iPhone, iPad, iPod, Watch, and iCloud.

Achieved 100% customer (onshore/offshore) satisfaction by applying technical ability and relationship management skills

Developed and delivered user-centric training presentations in weekly team meetings

Drove knowledge transfer of best practices by posting my presentations on employee internal web portal

VMD System Integrators, Inc.– Management and IT consulting firm for government agencies. Washington, DC

Enterprise Architect, Federal Energy Regulatory Commission 2010-2012

Conducted regular weekly executive-level discussions with Deputy Chief Information Officer (DCIO) to support managing alignment of IT Investments across the Federal Enterprise Architecture Framework (FEAF) including program terms, funding, and ROI.

Evaluated new technologies and provided forecasting for IT Portfolio planning and budgeting

Maintained a BI, Reporting & Analytics framework according to the FERC strategy and vision for Procurement, Capital Planning and Investment Control (CPIC) Requests, and Performance Dashboard to provide direct reports to DCIO

Updated Policies and SOPs to follow Office of Management & Budget (OMB) guidelines

Captured user requirements discovery for cloud software vendor to develop new CRM system

Booz Allen Hamilton- Management and IT consulting firm for government agencies. Washington, DC

Associate 2008-2010

Provided strategic consultation to clients including the US Air Force, Army, Department of Justice, and Georgetown University.

Mapped existing Decorations Delivery processes in MS Visio and posted on SharePoint to enable knowledge sharing among team members at client sites in Colorado, Texas, and the Pentagon

Organized Change Management Advanced Practitioner intellectual capital and authored summary documents of supplemental learning materials ranging from trade journal articles to highly regarded change management books

Updated the CPIC Life Cycle Cost Estimate of an IT system based on the actual implementation costs incurred at the first Component where it was deployed

Facilitated workshops comprised of the program leadership and financial senior management to capture stakeholder buy-in and ensure the most accurate estimate possible at the time of the update

Developed online human capital survey that identified key elements and improvement opportunities in support right-sizing the workforce and reaching Acquisition Lifecycle Milestone B

Identified leading practices of organizations with similar lines of business and potential emulation improvement opportunities regarding Continuous Process Improvement and Change Management best practices

Price Waterhouse Coopers- Management and IT consulting firm for government agencies. Washington, DC

Associate, Nuclear Regulatory Commission 2007-2008

Gathered investment data for Next Generation Automated Documents and Archives Management System and presented the investment data to client.

Made strategic recommendations for tradeoffs involving features, schedule, cost, and lifecycle

SUBSYSTEMS Technologies- Management and IT consulting firm for government agencies. Washington, DC

Senior Business Consultant, Immigrations and Custom’s Enforcement 2007

Managed cross-functional Integrated Project Team’s submission of Mixed Lifecycle OMB Exhibit 300 direct report for SEVIS and SEVIS II, raising score 14 points to a passing score.

Conducted Academic and Law Enforcement user groups to translate customer feedback into SEVIS II requirements

Prepared and delivered Investment Review Board and Enterprise Architecture Board presentation materials from Project Initiation Phase through first two Milestone Decision Points, ensuring each step of the investment followed OMB guidelines

Created comprehensive spending strategies compliant with OMB and CPIC for new SEVIS II

1Source/Energy Enterprise Solutions- Information technology consulting firm for government agencies. Washington, DC

Business Consultant 2005-2007

Provided IT consultation to clients including the Departments of Homeland Security, Energy, and Commerce.

Baselined existing Change, Release, and Configuration Management processes and created standardized Configuration Management Process compliant with Capability Maturity Model Integration (CMMI) standards

Managed overall client engagement including the support of new project requests, change management, requirement documentation and management of deliverables including project plan and milestone tracking

Authored service performance report and improvement recommendations for executive summary presentation to client

Audited eGov Project Management Professional (PMP) qualification database of investment managers

EDUCATION

Master of Business Administration-University of California/Davis, CA

Bachelor of Arts- College of William & Mary/Williamsburg, VA

LANGUAGES

Spanish: Bilingual

Japanese: Proficient

TECHNOLOGY

Microsoft: Excel, Word, PowerPoint, Outlook, Visio, Access, Publisher, Project, SharePoint, Azure

Apple: macOS, iOS, watchOS, Pages, Numbers, Keynote, iCloud

Contact this candidate